Front desk staff earn consistent praise for friendliness and move-in help, and some tenants report solid maintenance response. Long-term residents, however, describe chronic plumbing failures, pest infestations, mold, and a management that resists complaints and charges unexpected fees. The property appears more suitable for short-term stabilization than extended stays.
Last verified 2026-08-21
As listed on Google.
As published by the business on its own website; not independently verified.
Long-term residents praise staff courtesy and maintenance responsiveness, but recent reviews heavily criticize new management for ignoring repair requests, persistent water issues, and pest problems. A sharp divide separates older tenants' positive experiences from newer complaints tied to management change.
Tour staff like Calvin and Cassandra build strong first impressions with attention and honesty. Once leased, many residents discover dirty, pest-infested units far different from the pristine showroom. Maintenance responds quickly to mechanical issues, but the leasing office struggles with callbacks, billing errors, and an office manager (Karen) who residents describe as disrespectful. Some have threatened legal action. The facility itself shows neglect: roach infestations persist despite treatments, parking garage trash overflows for weeks, windows and baseboards are not cleaned between move-ins, and the valet trash service often skips units despite extra fees. A few residents praise swift move-in and smooth lease renewals, but the pattern of bait-and-switch cleanliness and poor post-lease communication dominates recent feedback.
Most residents report a frustrating gap between what management promises and what they experience. Internet cuts regularly, roaches are widespread, repairs fail repeatedly, and rents rise with no corresponding improvements. A handful of students praise the location and a few staff members by name, but those positives are far outweighed by reports of water damage ignored for months, pest control vanishing for half a year, and deposit refunds withheld without proper notice. The overwhelming majority finds the price unjustifiable for the conditions. A small group, mostly earlier residents, note the proximity to campus and the friendliness of individual staff members like Ansib, but even they acknowledge the apartment itself is worn. Long-term residents describe a pattern of management prioritizing rent collection over habitability: charging for full months when prorating was promised, raising rents by $85 per month, and leaving residents without clear explanation after water damage floods their units.
Last updated 2026-08-21
