Five-star reviews praise helpful staff like Kevin and Quelvin for going the extra mile on repairs, and highlight a peaceful community feel. But low ratings hinge on serious failures: tenants report months-long waits for basic fixes, recurring mold and roach problems, sewage overflow, plumbing that floods apartments repeatedly, and management that dismisses complaints or threatens tenants who contact the city.
Last verified 2026-07-22
As listed on Google.
As published by the business on its own website; not independently verified.
Felix Apartments divides residents sharply: some praise Brenda's leasing tours and Andre's maintenance responsiveness, while others report critical failures-weeks without working AC in 90-degree heat, water leaks going unfixed for months, and unanswered emergency calls. The grounds look good, but operational inconsistency undermines confidence.
Five-star reviews heap praise on leasing agent Bianca and her team for warm, knowledgeable apartment tours; the floor plans and affordable rent draw positive comments. Long-term residents paint a darker picture: roach problems persist despite repeated pest control sprays, the office ignores phone and email requests, billing includes surprise fees presented one way verbally and charged differently on statements, and maintenance response slows dramatically after signing. Staff feel dismissive when residents ask about charges in person. Maintenance responds quickly to repair requests (often same or next day), and residents like the unit finishes. The core complaint splits the experience: leasing feels welcoming; living here feels neglected. New management arrived during some tenancies, suggesting transitions have left problems unresolved.
Crosby Apartments divides sharply: some tenants praise Tyler and Jessica for smooth moves and quick early repairs, finding clean units and good value in a family-oriented community. Others endure months of ignored maintenance requests (broken windows, failing AC, mold), unresponsive management after signing, high water bills, pest infestations, and serious safety concerns including crime and unwanted door knocks. Experience appears to depend heavily on individual leasing staff and which maintenance issues you face.
Last updated 2026-07-21
