Felix Apartments delivers uneven service marred by persistent maintenance failures. While a few residents praise staff member Brenda and the amenities, the overwhelming majority report AC outages left unfixed for weeks, roaches and mice in units, water leaks causing six-month billing disputes, and an office that rarely answers phones. Repairs go unanswered despite on-time rent payments, and some staff are dismissive.
Last verified 2026-08-21
As listed on Google.
Credentials claimed:Pet-friendly, No-smoking, Equal housing, Accessibility
As published by the business on its own website; not independently verified.
Front desk staff earn consistent praise for friendliness and move-in help, and some tenants report solid maintenance response. Long-term residents, however, describe chronic plumbing failures, pest infestations, mold, and a management that resists complaints and charges unexpected fees. The property appears more suitable for short-term stabilization than extended stays.
Tour staff like Calvin and Cassandra build strong first impressions with attention and honesty. Once leased, many residents discover dirty, pest-infested units far different from the pristine showroom. Maintenance responds quickly to mechanical issues, but the leasing office struggles with callbacks, billing errors, and an office manager (Karen) who residents describe as disrespectful. Some have threatened legal action. The facility itself shows neglect: roach infestations persist despite treatments, parking garage trash overflows for weeks, windows and baseboards are not cleaned between move-ins, and the valet trash service often skips units despite extra fees. A few residents praise swift move-in and smooth lease renewals, but the pattern of bait-and-switch cleanliness and poor post-lease communication dominates recent feedback.
Long-term residents praise staff courtesy and maintenance responsiveness, but recent reviews heavily criticize new management for ignoring repair requests, persistent water issues, and pest problems. A sharp divide separates older tenants' positive experiences from newer complaints tied to management change.
Last updated 2026-08-21
