Texas Low Income Housing Program Guide
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Arlington Housing Authority

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 147 Google reviews · How we rank ›

3.5(147) 59 composite score See reviews on Google ✓ Google-verified
Public Housing AuthoritiesHomeless & Transitional SheltersHousing Assistance & Rental Aid NonprofitsDisability & Supportive HousingLow Income Housing ProgramAffordable & Subsidized Apartments
Arlington Housing Authority
Services
Public Housing Authorities, Homeless & Transitional Shelters, Housing Assistance & Rental Aid Nonprofits
Reviews
147

What Residents Report

Arlington Housing Authority staff earn strong praise for personal care and going beyond standard help; several reviewers name Cynthia, Myra, Aimee, and J. Parry as exceptionally compassionate. The core frustration is access: applicants report years-long waiting lists, unanswered phones, and closures that lock out seniors. One reviewer alleged fraud went unchecked despite two separate reports.

Praised for
  • compassionate, hands-on caseworkers
  • family-like treatment from staff
  • helpful and patient front desk
  • responsive to applicants
Watch-outs
  • unanswered phones and hang-ups
  • long waitlists (5+ years reported)
  • inconsistent access for seniors
  • suspected favoritism in placement
responsive-stafflong-waitlistrude-staffhelpful-caseworkerspoor-communicationunresponsive-management
Best for: applicants willing to build relationships with specific caseworkers and who can navigate phone barriers
Think twice if: seniors seeking timely access, applicants who need reliable phone support, those with urgent situations unsuited to long waitlists

What Works Here

  • named staff praised for compassion and follow-through
  • willingness to advocate within the system
  • treatment described as family-centered

Before You Apply: What To Expect

  • Staff named: Cynthia Jones, Kamiesha Wood, Myra, Aimee, J. Williams, J. Parry (inspector), Nikki Hempill (move-in/out coordinator), Larry (front desk)
  • Reported waiting lists of 5+ years for elderly and home repair programs
  • Seniors report offices closed or inaccessible at certain times

How Residents Rate Management & Maintenance

Public Housing Authorities
Staff compassion high; access barriers (phones, waitlists, senior closures) undermine service delivery.
Housing Assistance & Rental Aid Nonprofits
Strong relationship-building with named caseworkers; concerns about fairness in placement and fraud detection.
Affordable & Subsidized Apartments
Years-long delays in placement; suspected favoritism reported.

How This Community Compares Nearby

  • Rated 3.5 against a 3.76 average across the 162 public housing authorities businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

How We Rate These Programs & Communities

Ranking Method
Star rating 3
Review volume 94
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
83
4
9
3
4
2
1
1
50

Leasing & Application Office

Address
501 W Sanford St #20, Arlington, TX 76011

Last verified 2026-08-21

Office & Application Hours

Monday
08:00-17:00
Tuesday
08:00-17:00
Wednesday
08:00-17:00
Thursday
08:00-17:00
Friday
08:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

More Income Based Apartments in This Area

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Common Questions About Applying Here

How long is the waiting list?
One reviewer reported being on a waiting list for 5 years for elderly/home repair programs. Wait times vary by program.
Can I reach someone by phone?
Multiple reviewers report difficulty reaching staff by phone, including unanswered calls and hang-ups.
Is the office open for seniors?
One reviewer stated the office is 'never open for seniors,' suggesting limited or inconsistent hours for that population.

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101 Center
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Those who rent here experience sharp contrasts: some praise maintenance crew responsiveness and the complex's location near UTA and downtown Arlington, yet many tenants report roach infestations that persist despite repeated requests, unresponsive management unreachable by email or phone, and maintenance tickets marked resolved without any actual work done. Management's communication gaps are the most consistent frustration. Residents spend months fighting unexplained charges, late fees they did not incur, and disputed move-out deductions. The common areas reflect this: garage gates stand open for months, parking stinks of urine, hallway doors break, and security has collapsed. Tenants report cars vandalized, packages lost, and homeless people sleeping in stairwells.

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Campus Edge on UTA Boulevard
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Campus Edge on UTA Boulevard

3.1(228)✓ Google-verified

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Last updated 2026-08-21