Enclave on Ross
Maintenance and office staff earn strong praise for responsiveness, with residents noting reliable work order completion and friendly service from team members like Kimberly, Freddy, and Mr. Harris. However, the property faces persistent complaints about cockroach infestations, delayed repairs (including structural damage left unaddressed), staff turnover in management, and poor hallway upkeep. Pool closures during peak seasons and inconsistent office hours have frustrated residents paying market-rate rent. Units feature granite countertops, spacious kitchens, and views toward downtown Austin, with fitness center and onsite maintenance. The sharp divide in experience (61% five-star versus 29% one/two-star reviews) suggests quality depends heavily on which unit a resident occupies and when they move in.
