
Enclave on Ross
Jay Romani's arrival as the new maintenance lead has transformed resident experience here. Previously unrepaired issues now get handled same-day; she fixes electric, AC, garbage disposals, and drainage problems fast and with genuine courtesy. Property management (especially Kimberly) listens to concerns and keeps grounds clean and pool sparkling. However, a significant shift happened. One resident moved into a unit infested with roaches and dead rats, discovered a dangerous hole in the ceiling housing bees, and was promised compensation that later got rescinded. While Jay later fixed what she could, the earlier move-in failures and broken promises reveal lapses in unit turnover and management accountability.

