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Waterview Crossing

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 98 Google reviews · How we rank ›

4.6(98) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Subsidized Apartments
Waterview Crossing
Service
Affordable & Subsidized Apartments
Reviews
98

What Residents Report

Most residents praise the leasing team by name-Tina, Erika, Karen, D'Andrea-for patience during applications and thoughtful support through move-in, especially for elderly and disabled applicants. The property itself earns consistent marks for cleanliness, modern units, and amenities like the pool and fitness center.

A longtime resident flags serious problems: management's dismissive response to a child's disability accommodation needs, unresolvedaintenance issues (ceiling leaks, broken dryer), selective parking enforcement, and an allegation that staff solicit five-star reviews via raffles. The same leasing staff praised elsewhere are criticized for becoming adversarial when residents escalate complaints.

Praised for
  • responsive, patient leasing staff
  • well-maintained property and units
  • friendly, helpful maintenance crew
  • family-friendly amenities
Watch-outs
  • management dismissive of resident concerns
  • poor maintenance follow-through
  • unfair parking enforcement
  • incentivized positive reviews
responsive-staffhelpful-caseworkersclean-well-maintainedpoor-communicationunresponsive-managementmaintenance-issues
Best for: seniors, disabled residents, families needing patient leasing support and flexible applications
Think twice if: maintenance responsiveness inconsistent; management can become defensive when complaints escalate; parking rules enforced selectively

What Works Here

  • named leasing staff (Tina, Erika, Karen) known for accommodating applications
  • in-unit washer/dryer standard
  • accessible for disabled and elderly residents

Before You Apply: What To Expect

  • Tina, Erika, Karen, D'Andrea, and DeAndrea named as leasing/office staff; praised for applications and tech support
  • Jamie (maintenance) helped resident with groceries
  • Maintenance man was fired after a service call
  • Ceiling water damage unresolved after months
  • In-unit dryer broken for over a month; required residents to use vacant unit laundry as temporary solution
  • $350 towing fee for flat-tire vehicle after 5-day grace period
  • Management allegedly sends raffles (TVs, gift baskets) for five-star reviews

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Modern, clean units with in-unit laundry and amenities attract residents, but maintenance delays and management conflict erode confidence after initial move-in praise.

How This Community Compares Nearby

  • Rated 4.6 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

What Residents Mention Most

helpful staffmodern apartmentclubhousehelpful teamclean communitybeautiful unithelpful leasing agentkidspoolbeautiful property

How We Rate These Programs & Communities

Ranking Method
Star rating 63
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
86
4
4
3
0
2
0
1
8

Leasing & Application Office

Address
1220 S Powell Pkwy, Anna, TX 75409
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-07-22

Office & Application Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartments4-bedroom apartmentsPet-friendly housingWasher and dryer in-unitFree carportResort-style pool
Published prices
Pet deposit
$250
Pet fee
$150 per pet
Pet rent
$15 per pet

As published by the business on its own website; not independently verified.

Enquire about Waterview Crossing

Your enquiry goes to the Income Based Apartments Guide team, who will pass it to Waterview Crossing. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Are pets allowed?
Yes. Pet deposit is $250, pet fee is $150 per pet, and pet rent is $15 per pet. Their website lists pet-friendly housing available.
Does Waterview Crossing have in-unit laundry?
Yes. All units include washer and dryer in-unit, and water is included.
What amenities are available?
Resort-style pool, fitness center, playground, free carport, package lockers, business center, fitness center, and elevator. The property is wheelchair-accessible.

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Leasing staff, particularly bilingual agent Ellie, earn consistent praise for patience and helping applicants through a complex process. The property has recently renovated units and new management that has improved the environment. However, former residents cite persistent pest control failures, frequent management turnover, missing paperwork, and slow response to post-move disputes as serious concerns that undermine the affordable housing promise.

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Most tenants report a welcoming environment with attentive staff and quick maintenance response. Management named specifically (Mia, Felicia, Andrew, Jasmine, Cinthia, A'mani) handled concerns seriously and treated residents with respect. The grounds stay well-maintained and children's play areas encourage community. Problems emerge in gaps: a tenant faced language discrimination when renewing a lease, another experienced theft after a gate malfunctioned for weeks, ice storms leave walkways unsafe, and one resident disputed a move-out charge unresolved. A few long-standing noise complaints went unaddressed despite multiple reports. Staff turnover in past years reportedly affected consistency.

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Staff warmth and maintenance speed stand out for most residents. David Camacho and leasing agents like Bee earn repeated praise for going above and beyond; residents highlight clean spaces, thoughtful activities, and quick fixes. However, management becomes unresponsive during disputes over refunds or unresolved maintenance needs, leaving some families frustrated after months of follow-up with no resolution.

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Last updated 2026-07-21