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The Independence

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 113 Google reviews · How we rank ›

4.1(113) 69 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
The Independence
Service
Affordable & Subsidized Apartments
Reviews
113

What Residents Report

Most tenants report a welcoming environment with attentive staff and quick maintenance response. Management named specifically (Mia, Felicia, Andrew, Jasmine, Cinthia, A'mani) handled concerns seriously and treated residents with respect. The grounds stay well-maintained and children's play areas encourage community.

Problems emerge in gaps: a tenant faced language discrimination when renewing a lease, another experienced theft after a gate malfunctioned for weeks, ice storms leave walkways unsafe, and one resident disputed a move-out charge unresolved. A few long-standing noise complaints went unaddressed despite multiple reports. Staff turnover in past years reportedly affected consistency.

Praised for
  • responsive maintenance team
  • kind and professional staff
  • clean and well-maintained grounds
  • safe community feel
Watch-outs
  • neighbor disputes not always resolved
  • language barrier in office
  • gate security failures and theft
  • parking lot not cleared in icy weather
  • noise from upstairs neighbors
  • unresolved move-out charges
responsive-staffclean-well-maintainedsafe-neighborhoodmaintenance-issuespoor-communication
Best for: families and single parents seeking a welcoming community with responsive maintenance and professional staff support
Think twice if: language barriers in the office may affect non-English speakers; neighbor conflicts and security issues (gate failures, theft) have left some residents feeling unsafe

What Works Here

  • maintenance response within 24-48 hours
  • staff treat residents with genuine care and professionalism
  • well-maintained grounds and common areas
  • family-friendly environment

Before You Apply: What To Expect

  • Maintenance staff Andrew responds quickly and professionally
  • Leasing staff Mia, Felicia, Jasmine, Cinthia, and A'mani named for service quality
  • Maintenance requests typically completed next day to 48 hours
  • Gate malfunction lasted over a month, leading to theft
  • No snow or ice clearance in parking lots and walkways during storms
  • Staff turnover reduced consistency in past years

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
well-maintained grounds and quick maintenance appeal to budget-conscious families, but security lapses and neighbor noise issues frustrate some long-term residents

How This Community Compares Nearby

  • Rated 4.1 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

What Residents Mention Most

new apartmentsnoise levelprompt maintenance responsefriendly managerclean areawait listcostsafe areatemporary officeonline application

How We Rate These Programs & Communities

Ranking Method
Star rating 37
Review volume 89
Review recency 100
Review sentiment 57
Profile completeness 100
Verification 30

Rating breakdown

5
79
4
7
3
4
2
4
1
19

Leasing & Application Office

Address
2150 Collin McKinney Pkwy, McKinney, TX 75070
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkingrequires_appointmentswelcomes_dogs

Last verified 2026-07-22

Office & Application Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
10:00-19:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

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Common Questions About Applying Here

How fast do maintenance requests get done?
Within 24 to 48 hours, often next day according to multiple residents.
Is the complex family-friendly?
Yes. Children play in grassy common areas, parents organize sports activities, and staff describe the environment as welcoming for families.
Can I bring my dog?
Yes, the complex welcomes dogs.

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Lakes of Eldorado

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Leasing staff, particularly bilingual agent Ellie, earn consistent praise for patience and helping applicants through a complex process. The property has recently renovated units and new management that has improved the environment. However, former residents cite persistent pest control failures, frequent management turnover, missing paperwork, and slow response to post-move disputes as serious concerns that undermine the affordable housing promise.

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Millennium Apartments
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Millennium Apartments

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Staff turnover brought major changes. Reviewers named Amanda, Dominique, Ella, Salomon, and Fernando as reasons the complex transformed from neglected and bug-ridden to responsive and professionally maintained. Maintenance now addresses work orders quickly, and the office team actively helps renters. However, older reviews document persistent roach and rodent problems, filthy common areas, and management inaction that left some residents buying their own pest control. Recent five-star ratings suggest improvement, but some complainants still report infestations, broken elevators sidelined for weeks, and uncleaned hallways as of late spring. New leadership appears genuine. Multiple reviewers noted the "complete 360 change" and praised how staff follow up weeks later to confirm repairs hold. Yet the complex faces structural limits: one tenant flagged that capital improvements (repainting, professional floor cleaning) depend on corporate funding, not just local effort. Residents weighing this property should ask specifically about current pest control protocols and elevator status, since these were the most serious complaints.

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Staff warmth and maintenance speed stand out for most residents. David Camacho and leasing agents like Bee earn repeated praise for going above and beyond; residents highlight clean spaces, thoughtful activities, and quick fixes. However, management becomes unresponsive during disputes over refunds or unresolved maintenance needs, leaving some families frustrated after months of follow-up with no resolution.

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Last updated 2026-07-21