Texas Low Income Housing Program Guide
Menu
Find Affordable Housing Call

Waters at Willow Run

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 239 Google reviews · How we rank ›

4.0(239) 72 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized ApartmentsPublic Housing AuthoritiesLow Income Housing Program
Waters at Willow Run
Services
Affordable & Subsidized Apartments, Public Housing Authorities, Low Income Housing Program
Reviews
239

What Residents Report

Staff like Gael, Alma, and Raúl earn consistent praise for patience and professionalism during leasing. Residents appreciate spacious units, a clean and peaceful setting, and fast maintenance response. The core frustration is demand far outpacing supply: reviewers report 200 to 300+ people on waitlists for a handful of openings, and the website's booking system does not reflect this reality.

Their website lists one, two, and three-bedroom apartments alongside programs like AHF scholarships and rent discounts for honor roll students. Most five-star reviews note the leasing experience and neighborhood feel rather than affordability directly, though "reasonable prices" and an "affordable" tag appear in the data.

Praised for
  • patient, attentive leasing staff (Gael, Alma, Raúl)
  • quick, streamlined leasing process
  • spacious apartments
  • clean, safe, quiet community
  • responsive maintenance
Watch-outs
  • long waitlists (300+ applications for few units)
  • outdated website availability info
  • AI chatbot unhelpful
  • walk-in coordination gaps
responsive-stafflong-waitlistclean-well-maintainedknowledgeable-staffhelpful-caseworkers
Best for: families and individuals seeking spacious apartments in a stable, well-maintained community
Think twice if: demand far exceeds available units; expect a long waitlist and verify availability before visiting

What Works Here

  • highly praised leasing and maintenance staff
  • spacious floor plans
  • clean, quiet, safe community
  • on-site amenities (pool, fitness, dog park)

Before You Apply: What To Expect

  • Gael González consistently praised for patient, professional leasing assistance
  • Alma recognized for maintenance efficiency
  • Raúl noted for attentive service
  • Fitness center, pool, and dog park on-site
  • On-site maintenance team
  • Wheelchair-accessible entrance and parking
  • In-unit washer-dryer in units

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
spacious layouts and clean facilities appreciated; long waitlists a frustration
Low Income Housing Program
AHF scholarships and Good Grades Program for rent discounts mentioned on website; reviews do not detail uptake

How This Community Compares Nearby

  • Rated 4 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

What Residents Mention Most

helpful staffleasing processspacious apartmentshelpful teamkind staffpoolresident caretranquilityaffordableclear explanations

How We Rate These Programs & Communities

Ranking Method
Star rating 32
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
150
4
24
3
15
2
8
1
42

Leasing & Application Office

Address
15433 Farm to Market Rd 1325, Austin, TX 78728
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenancehas_private_outdoor_spacewelcomes_pets

Last verified 2026-08-21

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

From the Property

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsFitness centerPoolDog parkCommunity services programsAHF scholarships

Credentials claimed:Atlantic Housing Foundation (AHF) is a 501c3 nonprofit

As published by the business on its own website; not independently verified.

Enquire about Waters at Willow Run

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to Waters at Willow Run. We only share your details with providers relevant to your request.

Common Questions About Applying Here

How long are the waitlists?
Reviewers report 200 to 300+ people on waitlists for a handful of available units. Wait time is not stated in reviews.
What staff members should I ask for when I call or visit?
Reviewers specifically name Gael González, Alma, and Raúl as knowledgeable and helpful during leasing and maintenance.
Does Waters at Willow Run offer pet-friendly housing?
Yes; the business has a dog park on-site and welcomes pets.

Similar low income housing program nearby

The James on Grand Avenue
63

The James on Grand Avenue

3.8(102)✓ Google-verifiedPublishes prices

Most residents praise The James for its responsive maintenance, kind leasing staff, and genuinely affordable pricing in a quiet North Austin location. Move-in is smooth when staff like Rakhi and Luis are available, and apartments arrive clean and well-equipped. Downsides include inconsistent common-area cleaning, tenants who leave trash or make noise after hours, and a handful of poor first contacts at the front desk. Families find it works, but some residents leave over neighbor behavior rather than management failures.

Affordable & Subsidized Apartments
View profile
Auro Crossing
62

Auro Crossing

3.6(248)✓ Google-verified

Auro Crossing delivers on amenities and has earned resident appreciation for several staff members, particularly newer management. However, experience hinges heavily on which team member you interact with and when. Maintenance backlogs stretch for weeks, hallways lack consistent upkeep, and reaching the office by phone remains a frequent frustration despite stated availability.

Affordable & Subsidized Apartments
View profile
Art At Bratton's Edge Apartments
60 low data

Art At Bratton's Edge Apartments

3.9(57)✓ Google-verified

Art At Bratton's Edge is an affordable apartments community in Austin where experience hinges on management stability. Strong reviews credit specific staff like Manuel and Sabino for quick maintenance, while others report severe delays (weeks for plumbing, repeated ceiling leaks unresolved) and long stretches of poor communication. Praise for spacious units and grounds conflicts sharply with complaints about roaches, mold, and inconsistent rules enforcement across different management periods.

Affordable & Subsidized Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-21