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Waters at Willow Run

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 236 Google reviews · How we rank ›

4.0(236) 68 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Waters at Willow Run
Service
Affordable & Subsidized Apartments
Reviews
236

What Residents Report

Most residents praise staff professionalism, spacious floor plans, and maintenance responsiveness. Gael, Alma, and Raúl earn particular mention for attentive service. However, the facility struggles with operational friction: the AI system is unreliable, the website shows units unavailable, and the scheduling system books tours during closure times. A handful of reviewers met abrupt front-desk behavior when arriving for appointments, while others report months-long waitlists (300+ applicants) despite online vacancy indicators.

The gap between online promises and ground-truth staffing creates frustration before move-in. Once housed, residents consistently report safe, clean surroundings and responsive maintenance. The tension hinges on gatekeeping: whether a prospective tenant reaches helpful staff (Gael, Alma) or an impatient one affects the whole experience.

Praised for
  • responsive, attentive staff members (Gael, Alma, Raúl, Natalia)
  • spacious units
  • clean, quiet community
  • fast maintenance response
  • professional service
Watch-outs
  • long waitlist (200-300+ people, 6 months reported)
  • AI chatbot (Olivia) outdated and unreliable
  • website availability misleading
  • online scheduler books appointments when office is closed
  • inconsistent staff attitude at front desk
responsive-stafflong-waitlistclean-well-maintainedpoor-communicationknowledgeable-staffslow-application-processunresponsive-management
Best for: Residents prioritizing clean, quiet living with responsive maintenance staff and ample space.
Think twice if: Long waitlist (200-300+ people, up to 6 months), unreliable online booking system, and inconsistent front-desk demeanor may frustrate applicants during the leasing process.

What Works Here

  • named staff (Gael, Alma, Raúl) consistently praised for attentiveness
  • spacious floor plans
  • clean, quiet, secure community
  • fast maintenance turnarounds

Before You Apply: What To Expect

  • Gael, Alma, Raúl, and Natalia named for exceptional responsiveness and professionalism
  • AI chatbot (Olivia) not kept current; acknowledged by staff
  • Maintenance completes work orders quickly
  • Waitlist of 200-300+ people reported with 6-month wait periods
  • Online scheduler books appointments during hours office is closed

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Spacious, well-maintained units with responsive maintenance, but application gatekeeping and system unreliability create friction before lease signing.

How This Community Compares Nearby

  • Rated 4 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

What Residents Mention Most

helpful staffleasing processspacious apartmentshelpful teamkind staffpoolresident caretranquilityaffordableclear explanations

How We Rate These Programs & Communities

Ranking Method
Star rating 32
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
147
4
24
3
15
2
8
1
42

Leasing & Application Office

Address
15433 Farm to Market Rd 1325, Austin, TX 78728
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenancehas_private_outdoor_spacewelcomes_pets

Last verified 2026-07-22

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

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Common Questions About Applying Here

How long is the waitlist right now?
Reviewers report 200-300+ applicants on the waitlist with wait times up to 6 months, though availability may vary.
What amenities does the complex have?
In-unit washer and dryer, fitness center, business center, wheelchair-accessible parking and entrance, private outdoor space, and pet-friendly policies.
Can I book a tour online?
Online scheduling exists but has been reported to book appointments during hours the office is closed; calling or visiting in person may be more reliable.

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Last updated 2026-07-21