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The James on Grand Avenue

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 100 Google reviews · How we rank ›

3.7(100) 61 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
The James on Grand Avenue
Service
Affordable & Subsidized Apartments
Reviews
100

What Residents Report

Half the reviews praise The James for responsive staff like Luis and Rakhi, clean interiors, and fair rents without extras. The other half report serious lapses: roaches, a broken elevator, missed tour appointments, and aggressive billing practices. Neighbor complaints about noise, trash, and unsupervised dogs are recurring. The property itself is new and well-kept by maintenance, but management's inconsistency and tenant oversight leave many residents conflicted.

Praised for
  • responsive and helpful leasing/office staff
  • well-maintained property and new appliances
  • quiet location and convenient area
  • fair pricing without hidden fees
Watch-outs
  • maintenance issues (elevator outages, poor amenity upkeep)
  • roach infestation reported
  • rude front desk staff on occasion
  • neighbor behavior (noise, trash, speed driving, pet waste)
responsive-staffclean-well-maintainedrude-staffmaintenance-issues
Best for: Renters seeking affordable, new units who prioritize staff communication over neighbor discretion.
Think twice if: Pest control and management follow-through are inconsistent; elevator downtime and no-show appointments have frustrated prospects.

What Works Here

  • New construction with modern appliances and amenities
  • Named leasing agents (Luis, Rakhi) praised for clear explanations and quick responses
  • Fair rental pricing and transparent fees

Before You Apply: What To Expect

  • Leasing agents Luis and Rakhi named for thorough explanations and email/text/phone responsiveness
  • Manager Luciana cited for ongoing tenant support over 2+ years
  • Office staff Ambrosia praised for relocation assistance
  • Elevator outages reported
  • Pool open Friday-Sunday only
  • Maintenance responds quickly to service requests
  • One tenant reported being billed $4000+ for non-renewal without clear explanation

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
New units, fair rents without hidden fees, but maintenance inconsistency and management reliability concerns deter some applicants.

How This Community Compares Nearby

  • Rated 3.7 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

What Residents Mention Most

welcoming stafflow income housingpackage theftpeaceful home lifeclean communitycalm locationrudequieteasy processhelpful staff

How We Rate These Programs & Communities

Ranking Method
Star rating 15
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
60
4
8
3
3
2
2
1
27

Leasing & Application Office

Address
15701 Farm to Market Rd 1325 #3101, Austin, TX 78728
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_parking_lot_freewelcomes_dogs

Last verified 2026-07-22

Office & Application Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
10:00-19:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Enquire about The James on Grand Avenue

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Common Questions About Applying Here

What are the amenities and their hours?
Pool is open Friday through Sunday only. Elevator has been reported out of service. On-site services available; complex has free parking and dog-friendly policy.
How responsive is the leasing/application process?
Leasing agents Luis and Rakhi have been praised for thorough explanations and quick responses via email, text, or phone. One prospective tenant reported a missed tour appointment (staff no-show at 1 pm).
What is the maintenance quality like?
Service requests are addressed quickly and maintenance staff are described as friendly. However, recurring complaints include roach infestation and general amenity upkeep lapses.

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Last updated 2026-07-21