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Village at Collinwood

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 72 Google reviews · How we rank ›

4.0(72) 64 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Village at Collinwood
Service
Affordable & Subsidized Apartments
Reviews
72

What Residents Report

Staff often go out of their way to help residents solve problems, and the community feels welcoming with regular activities and a good location. However, rule enforcement is spotty (pets allowed beyond policy), repairs drag on, and some residents faced serious issues with broken elevators and non-functional security equipment that management did not address promptly.

New management appears to be making changes, with recent reviews praising Isabel's safety focus and several staff members by name: Mark (maintenance), Richard, Franshawn, and Isabel. Still, the gap between a well-run day and delayed maintenance or ignored complaints remains a concern for anyone with accessibility needs or health and safety priorities.

Recent shift: New management (Isabel as manager) arriving recently with focus on security, safety oversight, and property maintenance; residents noting positive changes in responsiveness, though long-standing complaints about maintenance delays and equipment failures persist.

Praised for
  • attentive management and staff responsiveness
  • friendly community atmosphere
  • safe location with planned activities
  • reasonable pricing for seniors
Watch-outs
  • rules enforcement inconsistent or unenforced
  • maintenance requests delayed or incomplete
  • safety hazards (elevators, cameras, gates malfunction)
responsive-staffclean-well-maintainedmaintenance-issueshelpful-caseworkerssafe-neighborhood
Best for: Seniors seeking affordable apartments with community activities and friendly staff support.
Think twice if: You have mobility challenges or critical maintenance needs. Elevator breakdowns and repair delays have been documented as serious issues for some residents.

What Works Here

  • staff known by name for going above and beyond
  • on-site amenities including fitness center and pool
  • gated community in safe location
  • planned social activities for seniors

Before You Apply: What To Expect

  • Isabel hired as new manager, implementing safety changes and property-walking oversight
  • Mark serves as Maintenance Manager
  • Franshawn, Richard, and others named in praise for leasing and community service
  • Recent management shifts bringing faster issue resolution
  • Fitness center access delays reported by at least one recent reviewer
  • Pet policy reportedly unenforced (three dogs and three cats in one unit over 3 years)

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Staff responsive to tenant concerns; maintenance delays and safety equipment failures a persistent problem despite recent management improvements.

How This Community Compares Nearby

  • Rated 4 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

What Residents Mention Most

updated apartmentsspacious unitelderly carequiet communitywelcoming atmosphereattentive managerleasing staffgateshelpful staffmaintenance staff

How We Rate These Programs & Communities

Ranking Method
Star rating 31
Review volume 81
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Rating breakdown

5
45
4
6
3
6
2
5
1
10

Leasing & Application Office

Address
1001 Collinwood W Dr, Austin, TX 78753
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parking

Last verified 2026-08-21

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-14:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsSwimming poolFitness centerClubhouseOn-site salonPlanned social activitiesVeranda

As published by the business on its own website; not independently verified.

Enquire about Village at Collinwood

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to Village at Collinwood. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Is Village at Collinwood pet-friendly?
Yes, the business lists pet-friendly apartments. However, reviews suggest the pet policy is not consistently enforced.
What on-site amenities are available?
Swimming pool, fitness center, clubhouse, on-site salon, laundry facility, and planned social activities. One recent reviewer reported waiting for fitness center access.

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Last updated 2026-08-21