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Arrowhead Park Apartments

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 138 Google reviews · How we rank ›

4.0(138) 68 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Arrowhead Park Apartments
Service
Affordable & Subsidized Apartments
Reviews
138

What Residents Report

Most residents report a peaceful, family-friendly community with attentive leasing and maintenance staff. However, one tenant faced an impound without clear cause, and management refused accountability despite proof of proper parking and registration. The strong leasing experience-particularly through staff member Hany Claro-contrasts sharply with the community's apparent towing enforcement issues.

Praised for
  • responsive leasing staff (especially Hany Claro)
  • smooth application and lease process
  • peaceful, well-maintained community
  • quick maintenance response
Watch-outs
  • aggressive towing policy without clear justification
  • poor dispute resolution for parking issues
responsive-staffclean-well-maintainedwell-maintained-unitshelpful-caseworkers
Best for: families seeking peaceful, well-maintained affordable housing with strong leasing support
Think twice if: the towing policy is enforced strictly; verify parking rules and registration requirements in writing before signing

What Works Here

  • leasing staff known for patience and personal attention
  • smooth, transparent application process
  • quiet, family-oriented setting
  • maintenance responds quickly

Before You Apply: What To Expect

  • leasing consultant Hany Claro noted for going beyond standard service: verifying unique income histories, proactive utility coordination, rushing maintenance on move-in day
  • maintenance resolves issues within days
  • grounds kept well maintained
  • office accessible by walk-in

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Leasing process consistently praised as compassionate and thorough; one resident faced arbitrary impound with no accountability.

How This Community Compares Nearby

  • Rated 4 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

What Residents Mention Most

welcoming vibeleasing attentionquiet placetranquilitypolite staffhomelesstowefficientapplication processtreatment

How We Rate These Programs & Communities

Ranking Method
Star rating 31
Review volume 93
Review recency 100
Review sentiment 55
Profile completeness 100
Verification 30

Rating breakdown

5
86
4
18
3
5
2
5
1
24

Leasing & Application Office

Address
605 Masterson Pass, Austin, TX 78753
Open in Google Maps
Attributes
offers_online_appointmentshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenancehas_private_outdoor_spacewelcomes_pets

Last verified 2026-07-22

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

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Common Questions About Applying Here

Can I get help with the rental application?
Yes. Leasing staff walk tenants through applications in person and answer questions via email. Hany Claro is noted for verifying unique income histories and proactively coordinating utility setup.
How quickly does maintenance respond?
Maintenance issues are typically resolved within days. One new resident's water heater was prioritized to allow comfortable move-in.
Is there parking, and what are the rules?
The complex has designated and unassigned parking. Review parking policies carefully before signing; at least one tenant faced impound for unspecified parking violations.

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Last updated 2026-07-21