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Laurel Creek Apartments

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 29 Google reviews · How we rank ›

3.5(29) 55 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Laurel Creek Apartments
Service
Affordable & Subsidized Apartments
Reviews
29

What Residents Report

Quality varies sharply. Early residents praised affordability and amenities, but recent reviewers report escalating safety issues, roach problems that staff ignored for months, and a sharp management shift. Staff like Thomas and Ikuzwe received praise for knowledge and patience, yet the same building deteriorated enough that one long-term tenant moved out after crime, theft, and untreated pest infestations made daily life unsafe. Rent rose $320 in two years without improvements.

Praised for
  • dedicated staff support
  • clean, well-maintained units
  • affordable pricing
  • accessible design
  • on-site amenities
Watch-outs
  • safety concerns and crime
  • roach infestation
  • unresponsive management
  • aggressive dogs off-leash
  • thin walls
responsive-staffpoor-communicationmaintenance-issuesunsafe-conditionsknowledgeable-staff
Best for: Families and pet owners seeking affordable Austin housing who prioritize amenities over current safety track record.
Think twice if: Property management has struggled to handle crime, roaches, and tenant disputes; recent hires show promise but track record warrants caution.

What Works Here

  • affordable entry price
  • on-site amenities for families
  • wheelchairs and pets welcome
  • some staff highly knowledgeable

Before You Apply: What To Expect

  • Thomas: assistant manager praised for clear explanations and patience
  • Ikuzwe: leasing staff praised as knowledgeable and helpful
  • Roach infestation in Building 3 required pest control deep treatment after months of light sprays
  • Car theft by neighbor and break-in by other residents reported
  • Wi-Fi router became entry point for roach infestation
  • Rent rose from $980 to $1300 for 2-bed 2-bath over two years

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Initial residents found units comfortable and affordable; later cohorts faced safety failures, pest problems, and steep rent increases.

How This Community Compares Nearby

  • Rated 3.5 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

What Residents Mention Most

closetsnice apartmentswifihomelesscleanlinesskidsfurnituremaintenancedrug usersstaff

How We Rate These Programs & Communities

Ranking Method
Star rating 10
Review volume 64
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
15
4
3
3
2
2
0
1
9

Leasing & Application Office

Address
11704 N Lamar Blvd, Austin, TX 78753
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_basketball_courthas_business_centerwelcomes_petshas_parking_lot_freehas_dog_parkwelcomes_dogs

Last verified 2026-07-22

Office & Application Hours

Monday
08:30-12:00, 13:00-17:30
Tuesday
08:30-12:00, 13:00-17:30
Wednesday
08:30-12:00, 13:00-17:30
Thursday
08:30-12:00, 13:00-17:30
Friday
08:30-12:00, 13:00-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
1, 2, and 3 bedroom apartmentsAfter-school careSummer campsChildren's Home InitiativeFinancial stability coachingHealthy living resourcesCommunity food pantryLearning Center

Credentials claimed:LEED-certified, Equal Opportunity Housing, Handicap Friendly, Part of Foundation Communities network

Operating:Foundation Communities over 30 years

As published by the business on its own website; not independently verified.

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Common Questions About Applying Here

Are pets allowed?
Yes. The complex has a dog park and welcomes dogs, though some residents complained about leash enforcement.
Is there wheelchair access?
Yes. The complex has wheelchair-accessible entrance and parking lot, and is claimed as Handicap Friendly on their website.
What's the rent trend?
One resident reported rent rising $40-50 yearly; another saw 2-bed rent jump from $980 to $1300 over two years.

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Affordable & Subsidized Apartments
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Residents and visitors consistently praise the leasing team-especially Franshawn, Keno, and Isabel-for patience, warmth, and genuine care during tours and moves. Staff know the property inside out and make people feel at home. Recent renovations have left apartments clean and spacious. The grounds are well-maintained and quiet, with a strong fitness center and social activities for seniors. Maintenance lapses disrupt this positive picture: the elevator breaks repeatedly, and at least one resident was disturbed by construction noise at 10:30 PM. These are exceptions in an otherwise well-run community, but they matter when you live there full-time. New management appears to have steadied things, though reliability remains a watch point.

Affordable & Subsidized Apartments
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Most residents praise the staff warmth and affordable senior living, with recent management praised for kindness and attentiveness. Community spaces, fitness facilities, and pool draw consistent positive mention. Security concerns and theft were flagged under prior management; newer leadership appears to have addressed some issues, though mixed experience remains. Recent reviews highlight individual staff (Jenna, Vanessa, Valencia, Laila) for going above and beyond, especially during move-in and recertification. Apartments are noted as clean, spacious, and well-equipped. One resident noted the gate is not consistently secured, and past management failures left a mark, but current staff are rebuilding trust.

Affordable & Subsidized Apartments

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Last updated 2026-07-21