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The Pointe at Ben White Apartments

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 145 Google reviews · How we rank ›

3.6(145) 61 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
The Pointe at Ben White Apartments
Service
Affordable & Subsidized Apartments
Reviews
145

What Residents Report

Strong staff and maintenance keep the grounds clean and host regular community events, drawing long-term residents. But recent reports flag serious security problems: gates left open, repeated theft, cars stolen, and windows smashed. Some tenants also report cockroach infestations, dark parking, and management stonewalling on complaints.

The divide is sharp. Jorge and Arleen earn consistent praise for responsiveness and care. Yet during less busy periods, office staff have been described as rude and unhelpful, especially on billing disputes. Pet-friendly, spacious units with washer/dryer hookups appeal to families, but safety and pest control remain unresolved concerns.

Praised for
  • responsive staff and leasing team
  • maintenance quality and Jorge's diligence
  • community activities and events
  • spacious units with in-unit washer/dryer
  • clean grounds and safe for families and pets
Watch-outs
  • security gaps, theft, and robbery
  • pest infestations and poor maintenance response
  • poor parking availability and dark lots
  • rude or unresponsive office staff
  • billing disputes and collection agency issues
responsive-staffmaintenance-issuesrude-staffclean-well-maintainedunsafe-conditionsunresponsive-management
Best for: Families and long-term renters who prioritize spacious units, pet-friendly policies, and community engagement over maximum security.
Think twice if: Security concerns have been recurring: unsecured gates, theft, stolen cars, and police responsiveness remain unresolved issues for some residents.

What Works Here

  • Named maintenance staff Jorge earns consistent praise for responsiveness
  • Leasing agents Arleen and Jessica organize regular community events and activities
  • Spacious units with in-unit washer/dryer and private outdoor space
  • Pet-friendly with grounds residents call clean and safe for families

Before You Apply: What To Expect

  • Jorge: maintenance technician consistently praised for responsiveness and property upkeep
  • Arleen and Jessica: leasing and office staff named for organizing community events, movie nights, and food gatherings
  • Billing disputes resolved through collection agencies; tenants report office difficulty tracking collection status
  • Long-term residents report staying 5-7 years; one tenant since 2018

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Staff responsiveness and maintenance quality praised; security lapses, pest issues, and billing disputes reported.

How This Community Compares Nearby

  • Rated 3.6 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

What Residents Mention Most

clean propertyhelpful staffmaintenance teamsafetypropertydepositpolite staffcleanlinessoffice staffclient care

How We Rate These Programs & Communities

Ranking Method
Star rating 9
Review volume 94
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
76
4
16
3
11
2
7
1
35

Leasing & Application Office

Address
6934 E Ben White Blvd, Austin, TX 78741
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_fitness_centerhas_in_unit_washer_dryerhas_private_outdoor_spacewelcomes_petshas_swimming_pool

Last verified 2026-08-21

Office & Application Hours

Monday
09:30-17:30
Tuesday
09:30-17:30
Wednesday
09:30-17:30
Thursday
09:30-17:30
Friday
09:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
Spacious apartmentsEnterprise Car Share Program

As published by the business on its own website; not independently verified.

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Common Questions About Applying Here

Do units have washers and dryers?
Yes. The apartments feature in-unit washer/dryer connections.
Are pets allowed?
Yes. The complex welcomes pets and residents mention it is family-friendly.
What community activities are available?
Staff organize movie nights with snacks, popcorn, drinks, and food events. Soccer and other activities also take place on the grounds.

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Residents praise the management team, especially when led by Leticia Cantu, for genuine care and prompt grounds maintenance. Community events and pet-friendly amenities draw positive remarks. However, ongoing security failures (broken gates, missing fence sections) and maintenance delays frustrate long-term tenants. The property condition split reflects inconsistent delivery: some units spotless, others waiting months for repairs. Staff turnover appears linked to shifting resident experience.

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Five-star ratings pile up from visitors impressed by the new building and staff like Caleb, Julieta, and Elizabeth. The reality for long-term residents is harsher: dirty elevators and breezeways, constant noise from kids and parties, a shooting incident that put a bullet through a child's window, homeless people sleeping in stairwells, and management that either ignores complaints or punishes residents with towing and visitor limits. Section 8 tenants report unequal treatment and missing family amenities. One resident paid $7,000 in lease-break fees only to have their security deposit forfeited despite no lease language supporting it. The complex sits in Southeast Austin near downtown and the airport with resort-style pool, fitness center, pet park, and wheelchair-accessible parking. Affordable housing programs are listed. But turnover is constant, air conditioning runs ineffectively against heat, and enforcing smoke-free and quiet-hours policies appears impossible. A former manager named Monica was seen as more in control, but the current team has lost resident trust. Staff rudeness toward rejected applicants has also been reported.

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Last updated 2026-08-21