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The Pointe at Ben White Apartments

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 142 Google reviews · How we rank ›

3.6(142) 60 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
The Pointe at Ben White Apartments
Service
Affordable & Subsidized Apartments
Reviews
142

What Residents Report

Staff members like Jorge (maintenance), Arleen, Letty, and Evelyn earn consistent praise for professionalism and attentiveness. Residents cite spacious units and clean grounds as genuine strengths. Yet a parallel stream of complaints depicts persistent crime (car thefts, robberies, vandalism), cockroach infestations, insufficient parking, and management reluctance to share security footage or resolve tenant disputes. Long-term residents report positive ties to the community; those arriving to encounter maintenance backlogs or crime describe their experience as unacceptable. The sharp divide suggests either neighborhood-level crime overriding property controls, inconsistent management response to resident safety concerns, or turnover in staff engagement across the review period.

Praised for
  • responsive, professional office staff
  • reliable maintenance team, especially Jorge
  • spacious apartments with in-unit washer/dryer
  • clean grounds and well-maintained property
Watch-outs
  • chronic safety and security issues (robberies, car thefts, broken windows)
  • pest infestation (cockroaches)
  • poor parking availability and dark lots
  • management unresponsive to incidents and disputes
responsive-staffmaintenance-issuesunsafe-conditionsclean-well-maintainedknowledgeable-staff
Best for: Long-term residents seeking professional property management and reliable maintenance support.
Think twice if: Security and crime concerns are active; multiple reviews cite car thefts, robberies, and management's reluctance to address incidents.

What Works Here

  • Spacious apartments with washer/dryer connections
  • Reliable maintenance team
  • Professional, responsive office staff
  • Pet-friendly community

Before You Apply: What To Expect

  • Jorge praised for maintenance quality and reliability across multiple reviews
  • Arleen, Letty, Evelyn, Dayanna named in office/leasing staff reviews as helpful and professional
  • Cockroach infestations reported
  • Appliance replacement delays (month-long waits noted)
  • Security camera footage access and incident response cited as problematic
  • Enterprise Car Share Program available

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Staff and maintenance praised; safety, pest, and dispute-resolution issues deter some residents.

How This Community Compares Nearby

  • Rated 3.6 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

What Residents Mention Most

clean propertyhelpful staffmaintenance teamsafetypropertydepositpolite staffcleanlinessoffice staffclient care

How We Rate These Programs & Communities

Ranking Method
Star rating 9
Review volume 94
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
72
4
16
3
11
2
7
1
36

Leasing & Application Office

Address
6934 E Ben White Blvd, Austin, TX 78741
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_fitness_centerhas_in_unit_washer_dryerhas_private_outdoor_spacewelcomes_petshas_swimming_pool

Last verified 2026-07-22

Office & Application Hours

Monday
09:30-17:30
Tuesday
09:30-17:30
Wednesday
09:30-17:30
Thursday
09:30-17:30
Friday
09:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
Spacious apartmentsEnterprise Car Share Program

As published by the business on its own website; not independently verified.

Enquire about The Pointe at Ben White Apartments

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Common Questions About Applying Here

Do units include washer/dryer?
Yes. The Pointe offers apartments with in-unit washer/dryer connections and spacious layouts.
Is the complex pet-friendly?
Yes. The property welcomes pets.
What amenities are available?
The community includes a fitness center, swimming pool, wheelchair-accessible entrances and parking, private outdoor space, and an Enterprise Car Share Program.

Similar low income housing program nearby

The Oaks at Ben White Apartments
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The Oaks at Ben White Apartments

4.1(60)✓ Google-verifiedPublishes prices

Strong personal service from property manager Leticia Cantu drives repeat praise, with residents noting her bilingual support and attentiveness to leasing questions. However, recent reviews flag ongoing problems: residents leaving trash throughout stairwells, parking areas, and grounds; the pool closed for eight months with no clear repair timeline; and privacy concerns about onsite surveillance cameras. The building itself draws positive notes for quiet atmosphere and modern finishes (stone countertops, stainless appliances, wood-style flooring), but the gap between unit quality and common-area upkeep troubles occupants. The 73% five-star spread masks deeper maintenance and community-standards issues emerging in lower ratings.

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The Villages at Ben White 55+ Apartments
64

The Villages at Ben White 55+ Apartments

3.9(89)✓ Google-verified

Most recent movers praise the welcoming atmosphere and specific staff members like Leticia Cantu for going beyond expectations during leasing and residency. However, long-term residents report serious cracks in upkeep: security gates don't function, the pool sits filthy and unused, maintenance requests languish for months, and some office staff come across as dismissive or even hostile when concerns are raised. The experience depends heavily on management and which staff member you interact with.

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Carson Crossing Apartments
63

Carson Crossing Apartments

4.4(33)✓ Google-verified

Early residents report Carson Crossing has attractive new amenities and staff like Laura, Julieta, and Caleb deliver genuine kindness during the application and move-in phase. However, the complex struggles with tenant conduct and management enforcement. Residents report smoke seeping through vents despite non-smoking rules, stairwells and elevators staying dirty, constant noise from neighbors' children and disputes, and three or four car break-ins during the reviewer's three-month stay. The garbage compactor overflows weekends, the front gate breaks frequently, and management has been described as unresponsive to violations and inconsistently enforcing lease terms. These issues point to a deeper challenge: newer residents praised the property and staff handling, but current long-term residents say management does not hold tenants accountable or address safety gaps. One reviewer noted unequal treatment based on rent source (Section 8 vs. full-pay), fewer family amenities than a nearby sister property, and staff dismissal when raising noise complaints. The property's affordability and initial experience mask operational and community culture problems that emerge over time.

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Last updated 2026-07-21