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The Loretta

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 44 Google reviews · How we rank ›

4.0(44) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Subsidized Apartments
The Loretta
Service
Affordable & Subsidized Apartments
Reviews
44

What Residents Report

Isaac the maintenance technician earns repeated praise for keeping grounds immaculate, handling requests quickly, and treating residents with respect. Yet several residents report deposit refunds held indefinitely, one details alleged income verification errors and hostile treatment of disabled tenants, and another notes lax security when valuables were stolen.

Praised for
  • maintenance staff responsiveness and care
  • clean, well-maintained grounds
  • staff helpfulness on applications
  • spacious units
Watch-outs
  • deposit refunds delayed
  • income eligibility misrepresentation
  • staff hostility to disabled tenants
  • security concerns unaddressed
responsive-staffclean-well-maintainedmaintenance-issuespoor-communicationunsafe-conditions
Best for: Families seeking affordable apartments with strong maintenance and community programs.
Think twice if: Residents with disabilities or those concerned about deposit return timelines and security response should inquire carefully before applying.

What Works Here

  • maintenance staff highly responsive
  • well-maintained grounds and common areas
  • family-friendly programs and services
  • pet-friendly with dog park

Before You Apply: What To Expect

  • Isaac is the named maintenance technician praised across multiple reviews for speed and respect
  • deposit refund delays reported by at least one applicant
  • one resident alleges income verification errors and hostile treatment of disabled tenants under HUD guidelines
  • free financial coaching and tax preparation offered
  • LEED-certified property claimed by business

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Maintenance responsive and grounds clean, but deposit refunds delayed and income eligibility disputes reported.

How This Community Compares Nearby

  • Rated 4 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 41% of the businesses in this directory.

What Residents Mention Most

friendly staffkind stafffeeling of homequality of workcleanlinesspeaceful atmospheremaintenancerentkidsspace

How We Rate These Programs & Communities

Ranking Method
Star rating 30
Review volume 72
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
29
4
3
3
2
2
1
1
9

Leasing & Application Office

Address
13649 Rutledge Spur, Austin, TX 78717
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_basketball_courtwelcomes_petshas_parking_lot_freehas_dog_parkwelcomes_dogs

Last verified 2026-08-21

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
1, 2 & 3 bedroom apartmentswasher/dryer connectionsfree after-school and summer programslearning centerbasketball courtplaygroundcommunity food pantryon-site support services
Published prices
2-bedroom apartments
starting at $1,200

Credentials claimed:LEED-certified, Part of Foundation Communities network

Operating:over 30 years

As published by the business on its own website; not independently verified.

Enquire about The Loretta

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to The Loretta. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Are pets allowed?
Yes. The property welcomes dogs and has a dedicated dog park.
Does the complex offer support services?
Yes. On-site support includes free financial coaching, tax preparation, and after-school programs for kids.

Similar low income housing program nearby

Lakeline Station Apartments
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Lakeline Station Apartments

3.8(48)✓ Google-verified

Long-term residents credit recent management changes with visible improvements in cleanliness and property upkeep, though their experience spans years of inconsistency. On-site food pantry, after-school programs, and spacious units draw families, but past complaints about office access, slow maintenance response, and unchecked pet behavior suggest ongoing operational gaps.

Affordable & Subsidized Apartments
Cypress Creek at Lakeline
63

Cypress Creek at Lakeline

4.1(23)✓ Google-verified

Long-term residents consistently praise the community feel and management responsiveness, with many staying years and recommending it specifically for income-restricted families. A persistent minority reports unresolved maintenance problems (mold vents, broken dishwashers), high app fees (around $32), and inflexible policies when issues like noise or affordability constraints arise. Staff members like Audra and Amanda stand out for quick, professional support. Amenities (pool, playground, fitness center) are regularly used. The biggest friction comes from maintenance gaps and the $32 convenience fee, which reviewers calculate as 10% of rent.

Affordable & Subsidized Apartments
Red Oaks Apartments
69

Red Oaks Apartments

4.5(23)✓ Google-verifiedPublishes prices

Staff members like Sonia, Gina, and Jeanette consistently help applicants navigate the leasing process with patience and expertise, often going beyond standard service. The property itself draws praise for cleanliness, design, and family-friendly amenities like the pool, dog park, and pet grooming station, though at least one applicant experienced a lengthy approval delay that left them frustrated.

Affordable & Subsidized Apartments

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Last updated 2026-08-21