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The Heights at Post Oak

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 398 Google reviews · How we rank ›

3.4(398) 59 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
The Heights at Post Oak
Service
Affordable & Subsidized Apartments
Reviews
398

What Residents Report

Susana and the leasing team earn consistent praise for guiding new residents through paperwork with patience and efficiency. However, tenants report persistent maintenance gaps, ignored repair requests over months, and inconsistent rule enforcement that feels targeted, creating frustration after move-in.

Praised for
  • responsive, attentive leasing staff (especially Susana)
  • smooth, quick application process
  • professional support through move-in
Watch-outs
  • unresolved maintenance issues
  • poor management responsiveness
  • safety concerns and pest problems
  • selective enforcement of lease rules
responsive-staffmaintenance-issuesunresponsive-management
Best for: First-time renters needing patient guidance through lease paperwork and move-in.
Think twice if: Maintenance and management responsiveness matter to you; some tenants report months-long unresolved repair issues and ignored calls.

What Works Here

  • named leasing staff (Susana, Amy) handle move-in efficiently
  • accept vouchers from all local housing authorities
  • onsite laundry and ample parking

Before You Apply: What To Expect

  • Leasing agent Susana Darean praised repeatedly for patience, attention, and resolving application complications
  • Leasing team member Amy noted for quick communication and customer service focus
  • Maintenance issues documented: unresolved leaks over months despite tenant complaints
  • 24-hour maintenance listed on website but responsiveness questioned in reviews

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Leasing process praised as smooth and staff attentive; post-move maintenance and management responsiveness criticized.

How This Community Compares Nearby

  • Rated 3.4 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

What Residents Mention Most

helpful staffapartment huntingkind staffratsclean groundsquick processleasingdepositsafetypest control

How We Rate These Programs & Communities

Ranking Method
Star rating 0
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
211
4
18
3
17
2
15
1
137

Leasing & Application Office

Address
12500 Dunlap St, Houston, TX 77035
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_fitness_centerhas_in_unit_washer_dryerhas_private_outdoor_spacewelcomes_petshas_onsite_parking

Last verified 2026-07-22

Office & Application Hours

Monday
09:30-17:30
Tuesday
09:30-17:30
Wednesday
09:30-17:30
Thursday
09:30-17:30
Friday
09:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
Affordable housingOn-site laundry facilitiesAmple parking24-hour maintenance supportElevator access (select buildings)One-bedroom through three-bedroom apartmentsWalk-in closetsSeparate dining areas

Credentials claimed:Housing voucher acceptance from all local housing authorities

As published by the business on its own website; not independently verified.

Enquire about The Heights at Post Oak

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Common Questions About Applying Here

Does the property accept housing vouchers?
Yes, their website states they accept housing vouchers from all local housing authorities.
What is available in each unit?
One to three-bedroom apartments with options including walk-in closets, separate dining areas, upgraded flooring and modern kitchens in select units, and private patios or balconies in select units.
What amenities are onsite?
Laundry facilities, ample parking, fitness center, elevator access in select buildings, and 24-hour maintenance support.

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Residents of three to four years consistently praise staff by name (Ms. Rosie, Ms. Cecilia, Carlos, David, Juan) for treating them kindly and solving problems quickly. The complex feels peaceful, pest-free, and well-kept, with responsive maintenance and courteous management. Visitor parking in the alley is a real safety concern that detracts from the otherwise positive experience. One resident noted difficulty using the pool despite its presence as an amenity.

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Last updated 2026-07-21