What amenities are included?

Swimming pool, fitness center, and private outdoor space. On-site services are available.

Yes, the property welcomes pets.

What happens if I lose my key card?

Replacement cards cost $50 and must be activated at the leasing office.

The Heights at 8721

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 87 Google reviews · How we rank ›

4.0(87) 64 composite score See reviews on Google ✓ Google-verified

Affordable & Subsidized Apartments

Service: Affordable & Subsidized Apartments
Reviews: 87

What Residents Report

Front office staff, especially Marie, Leslie, and the maintenance team earn consistent praise for responsiveness and professionalism. However, serious structural issues dominate negative reviews: mold infestation, recurring sewage backups, faulty electrical outlets, and water damage from poor construction undermine confidence. Security concerns, inconsistent common-area cleanliness, and bureaucratic friction during leasing present additional friction points for residents weighing affordability against habitability and safety.

Praised for

attentive, responsive staff
kind and welcoming environment
well-maintained building exterior
maintenance team goes above and beyond

Watch-outs

structural defects: mold, raw sewage, electrical hazards, water damage
security failures: broken gates and doors, unreliable key cards
inconsistent cleaning and pest control
poor application process communication

responsive-staffmaintenance-issuespoor-communicationunsafe-conditions

Best for: People prioritizing friendly staff interaction and wanting on-site fitness amenities.

Think twice if: Structural integrity and security are your top concerns; mold, sewage backups, broken gates, and faulty locks have been widely reported.

What Works Here

Friendly front office and maintenance staff
Pool and fitness center on-site
Affordable housing option in Austin

Before You Apply: What To Expect

Marie (leasing), Leslie (manager), Jovani and David (maintenance) consistently praised for responsiveness
Mold found behind baseboards and door jams in first-occupant unit
Raw sewage backups reported in bathtubs and toilets
Electrical outlet sparked and tripped breaker; not replaced
Front gate and entry doors frequently broken or unlocked
Key card system cuts off randomly
Housekeeping visits reported as infrequent (4 times in 3 months reported)
Pest control available but described as reactive, not preventive

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments: Affordable units available but beset by construction defects, mold, and security gaps that undercut value

How This Community Compares Nearby

Rated 4 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
Has more Google reviews than 62% of the businesses in this directory.

What Residents Mention Most

beautiful apartmentshelpful stafffloor plankind staffnew buildingnew propertymoldresident carepoolsecurity

How We Rate These Programs & Communities

Ranking Method

Star rating 31

Review volume 84

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

Leasing & Application Office

Phone: +1512-598-9958
Website: https://www.theheightsat8721.com/
Address: 8721 Eastern Heights Blvd, Austin, TX 78724
Open in Google Maps

Attributes

has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_elevatorhas_fitness_centerhas_private_outdoor_spacewelcomes_petshas_swimming_pool

Last verified 2026-07-22

Office & Application Hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-16:00
Sunday: Closed

As listed on Google.

From the Property

Services listed

Affordable housingSwimming poolFitness center

As published by the business on its own website; not independently verified.

Common Questions About Applying Here

What amenities are included?: Swimming pool, fitness center, and private outdoor space. On-site services are available.
Can I bring pets?: Yes, the property welcomes pets.
What happens if I lose my key card?: Replacement cards cost $50 and must be activated at the leasing office.

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Staff member Theresa Jackson and her team earn consistent praise for patient, attentive help during leasing and after move-in. Residents report quick maintenance fixes and a calm community feel. A minority found the application process rigid and the property itself neglected in places. The leasing office keeps in touch through the rental process and afterward. Maintenance typically responds fast to requests. Some tenants note long-term staff stability. Complaints center on inflexible office hours during application and occasional cleanliness concerns in common areas.

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The Heights at 8721

What Residents Report

What Works Here

Before You Apply: What To Expect

How Residents Rate Management & Maintenance

How This Community Compares Nearby

What Residents Mention Most

How We Rate These Programs & Communities

Rating breakdown

Leasing & Application Office

Office & Application Hours

From the Property

Enquire about The Heights at 8721

Common Questions About Applying Here

Similar low income housing program nearby

Terrace at Walnut Creek

Eryngo Hills

Eagles Landing

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