Business data from Google Business Profile, checked 2026-09-21. Facts from the business's own website were fetched 2026-07-22.
Spacious apartments with low rents and onsite amenities attract some residents, but maintenance neglect and poor management practices dominate complaints. Work orders are frequently closed without repairs being done, A/C failures go unresolved for weeks in summer heat, and units arrive filthy with safety hazards like cracked doors and rusty stove burners. Staff responsiveness varies; leasing teams and managers ignore follow-ups and deny accountability when items go missing during remodels.
Last verified 2026-09-21
As listed on Google.
As published by the business on its own website; not independently verified.
Residents consistently praise the office team, particularly Patricia and Ana, for quick responses and a welcoming atmosphere. Maintenance work happens fast, and the community feel is strong. Noise from the basketball court and drainage problems in some units temper the experience for a small group.
Residences at Decker divides sharply. Five-star residents praise recent management (Kyla, Lindsey, Cameron, Kaycee) for responsiveness and a family-friendly environment. One- and two-star reviews document persistent pest problems, hallway filth, maintenance delays, unresponsive office staff, and troubling police incidents including SWAT responses. Cost is attractive, but delivery depends heavily on management continuity and neighbor compliance. Most damaging pattern: pest control treatments fail despite repeated requests, hallway cleanliness depends on residents not management, and office staff reportedly hang up, avoid calls, or retaliate against complaints. A handful of longer-stay residents report dramatic improvement under current management, but newer residents encounter the opposite within weeks.
Most residents praise Terrace for its calm, family-oriented atmosphere and staff dedication, especially leasing agent Theresa who reviewers say goes above and beyond with translations and follow-up support. Maintenance responds quickly to requests. However, some renters report the leasing office is hard to reach during posted hours, the application process feels rigid and time-consuming, and one visitor found the common areas dingy and bug-infested. Staff friendliness is inconsistent, and the complex doesn't accommodate flexible scheduling for prospective applicants.
Last updated 2026-09-21
