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Terrace at Walnut Creek

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 263 Google reviews · How we rank ›

3.9(263) 72 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Terrace at Walnut Creek
Service
Affordable & Subsidized Apartments
Reviews
263

What Residents Report

Staff member Theresa Jackson and her team earn consistent praise for patient, attentive help during leasing and after move-in. Residents report quick maintenance fixes and a calm community feel. A minority found the application process rigid and the property itself neglected in places.

The leasing office keeps in touch through the rental process and afterward. Maintenance typically responds fast to requests. Some tenants note long-term staff stability. Complaints center on inflexible office hours during application and occasional cleanliness concerns in common areas.

Praised for
  • staff responsiveness and care
  • leasing process support
  • fast maintenance response
  • peaceful living environment
Watch-outs
  • inflexible application hours
  • maintenance and cleanliness issues
responsive-staffhelpful-caseworkersquick-approvalclean-well-maintainedmaintenance-issues
Best for: Renters seeking stable staff support and fast maintenance response in an affordable Austin community.
Think twice if: Application process has rigid office hours; some reviewers noted cleanliness lapses in common areas.

What Works Here

  • Named staff member known for going above and beyond
  • Fast maintenance turnaround reported
  • Patient, multilingual support during leasing

Before You Apply: What To Expect

  • Theresa Jackson: leasing staff known for patient support, translator assistance, and post-move-in follow-up
  • Maintenance responds within minutes to service requests
  • Diana Lopez also named as helpful office staff
  • Long-term employee retention mentioned
  • Complex assists non-English-speaking applicants

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Staff accessibility and move-in support praised; application hour inflexibility and occasional cleanliness issues noted.

How This Community Compares Nearby

  • Rated 3.9 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

What Residents Mention Most

family friendlyaffordable apartmentsspacious apartmentsfast maintenancereliable stafflayoutdishwasherinformative staffpaperwork processsweet staff

How We Rate These Programs & Communities

Ranking Method
Star rating 26
Review volume 100
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Rating breakdown

5
175
4
11
3
10
2
3
1
64

Leasing & Application Office

Address
8712 Old Manor Rd, Austin, TX 78724
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkingwelcomes_dogs

Last verified 2026-07-22

Office & Application Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
10:00-19:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

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Common Questions About Applying Here

How fast does maintenance respond to requests?
One reviewer reported a bug infestation resolved within two minutes of submitting a request.
Does the complex accommodate non-English speakers?
Yes; staff provide translator assistance and patient explanation during the application and leasing process.
Are dogs allowed?
Yes, the property welcomes dogs.

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The Heights at 8721

4.0(87)✓ Google-verified

Front office staff, especially Marie, Leslie, and the maintenance team earn consistent praise for responsiveness and professionalism. However, serious structural issues dominate negative reviews: mold infestation, recurring sewage backups, faulty electrical outlets, and water damage from poor construction undermine confidence. Security concerns, inconsistent common-area cleanliness, and bureaucratic friction during leasing present additional friction points for residents weighing affordability against habitability and safety.

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Eryngo Hills
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Eryngo Hills

3.4(170)✓ Google-verified

Staff inconsistency marks the resident experience here. Leasing staff like Melissa earn consistent praise for helpfulness, and some residents report feeling heard under recent management shifts. However, serious maintenance failures undercut the positive service: mold, AC breakdowns, and water leaks go unrepaired for weeks or months despite work orders. One resident called Austin Code compliance, noting enough violations to warrant documentation as a habitual offender, raising livability concerns for renters. The complex offers appealing amenities like a pool, fitness center, and wood flooring, and residents cite on-site security as a draw. The starkly split reviews (51% five-star versus 35% one/two-star) suggest experience depends heavily on whether your unit and maintenance requests get attention.

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Eagles Landing
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Eagles Landing

2.6(58)✓ Google-verified

Spacious units and affordable rates attract residents, but Eagles Landing's reputation rests on poor execution. Move-in apartments arrive dirty and in disrepair; maintenance requests languish for weeks; management goes silent when issues escalate or items go missing during contractor visits. The complex feels overcrowded in parking while lacking basic upkeep across common areas.

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Last updated 2026-07-21