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Terrace at Walnut Creek

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 266 Google reviews · How we rank ›

3.9(266) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Subsidized Apartments
Terrace at Walnut Creek
Service
Affordable & Subsidized Apartments
Reviews
266

What Residents Report

Theresa Jackson's dedicated leasing work and fast maintenance responses anchor positive experiences; residents describe the community as peaceful and family-friendly. However, leasing office hours don't flex for applicants, management can be unavailable to residents, and some say common areas feel neglected and dingy despite strong pricing and location near major highways.

Praised for
  • Theresa Jackson praised repeatedly for patient, flexible, and attentive leasing support
  • Fast maintenance response and bug handling
  • Peaceful, family-friendly community feel
  • Wheelchair accessible and dog-friendly
  • Good highway access and location
Watch-outs
  • Leasing office inflexible hours and unhelpful application process
  • Management not opening door for residents in heat
  • Dingy, dirty common areas
  • Overall customer service inconsistent
responsive-staffhelpful-caseworkersmaintenance-issuesunresponsive-managementclean-well-maintained
Best for: Families seeking affordable rent near major highways with accessible entrances and pet-friendly policies.
Think twice if: Flexible application hours matter to you; leasing office may not accommodate evening or weekend visits for applicants.

What Works Here

  • Theresa Jackson's patient leasing support
  • Fast maintenance response
  • Affordable rents starting at $949
  • Wheelchair accessible and dog-friendly

Before You Apply: What To Expect

  • Theresa Jackson named repeatedly as key staff member in leasing office
  • Maintenance resolves bugs within two minutes
  • Controlled-access community with 24-hour fitness center
  • Long-term staff retention (Kim mentioned as long-serving)

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Reviewers praise peaceful, spacious units at competitive rates; some report dingy common areas despite clean individual units.

How This Community Compares Nearby

  • Rated 3.9 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

What Residents Mention Most

family friendlyaffordable apartmentsspacious apartmentsfast maintenancereliable stafflayoutdishwasherinformative staffpaperwork processsweet staff

How We Rate These Programs & Communities

Ranking Method
Star rating 26
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
177
4
11
3
10
2
3
1
65

Leasing & Application Office

Address
8712 Old Manor Rd, Austin, TX 78724
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkingwelcomes_dogs

Last verified 2026-08-21

Office & Application Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
10:00-19:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartments4-bedroom apartmentsswimming pool24-hour fitness centercontrolled-access community
Published prices
1 bedroom
$949
2 bedroom
$1049
3 bedroom
$1299
4 bedroom
$1699

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

More Income Based Apartments in This Area

Austin

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Common Questions About Applying Here

Is the complex wheelchair accessible?
Yes; the business lists wheelchair-accessible entrance and parking, and welcomes dogs.
What's the fastest I can get a maintenance issue resolved?
One reviewer reported a bug problem fixed within two minutes of submitting a request.
Can I apply in the evenings or weekends?
One reviewer complained the leasing office hours are inflexible and staff will not accommodate applicants outside standard office times.

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The Heights at 8721

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Staff like Melissa and Chris earn consistent praise for helpfulness and attention. The property has recently added security patrols and residents report positive changes. However, maintenance remains a major issue: work orders sit unfinished for weeks, air conditioning fails during heat waves, and mold and cockroaches appear in units. The gap between friendly staff and management follow-through frustrates residents looking for lasting repair. Multiple residents report issues dating back years. Some recent five-star reviews mention family or personal connections, while detailed complaints cite Austin Code violations and habitual offender status. Long-term residents considering renewal weigh the community appeal against deteriorating conditions and inconsistent service quality.

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Most residents report serious neglect. Work orders close without repairs completed, emergency fixes take weeks in summer heat, and move-in units are unsanitary and unsafe (cracked doors, bugs, dirty appliances). A small number praised spacious layouts and affordable pricing, but maintenance failures and management unresponsiveness dominate experience.

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Last updated 2026-08-21