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The Cassidy at Western Hills

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 806 Google reviews · How we rank ›

4.4(806) 75 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
The Cassidy at Western Hills
Service
Affordable & Subsidized Apartments
Reviews
806

What Residents Report

Most renters praise the leasing staff (particularly Natalie and Jannet) for moving applications through quickly and creating a smooth, welcoming arrival. Units are clean and spacious with good amenities, and the complex feels safe and well-maintained on the grounds.

However, recent residents report serious friction with maintenance: delayed appliance repairs (dishwashers, ovens) lasting weeks, lack of communication when problems worsen, and hardwood floor installations that amplify neighbor noise to the point some tenants hesitate to renew. One renter waited hours on move-in day for keys after payment and faced safety issues (fire in oven, water leak near electrical cord) with minimal support.

Praised for
  • helpful and attentive leasing staff (Natalie, Jannet)
  • spacious, clean apartments with amenities
  • welcoming, friendly community atmosphere
  • secure, well-lit complex with good police presence
Watch-outs
  • hardwood floor noise issues in multi-unit buildings
  • slow maintenance response and lack of communication
  • safety concerns with appliances and water damage
  • unresponsive management for follow-up calls and requests
responsive-staffclean-well-maintainedhelpful-caseworkersmaintenance-issuespoor-communicationsafe-neighborhood
Best for: First-time renters and applicants who value quick leasing approval and in-person staff support.
Think twice if: Maintenance delays and poor follow-up on repair requests are serious concerns; ask about response times before signing.

What Works Here

  • Quick, hands-on leasing process with named staff
  • Spacious units with washer/dryer hookups and fireplaces
  • Pet-friendly with pools, playground, and business center
  • Safe, well-lit grounds with visible police presence

Before You Apply: What To Expect

  • Named leasing staff: Natalie and Jannet praised for application speed and customer care
  • Lease terms: 6-12 months, with option to upgrade to larger space after first 6 months
  • Pet-friendly with on-site pools
  • On-site security cameras and regular police patrol
  • Hardwood floor installations in renovated units cited as cause of increased neighbor noise
  • Delayed appliance repairs (dishwasher 8 weeks, oven outage nearly a month) reported by recent residents
  • Move-in delays: one tenant waited from 10 a.m. to 6 p.m. for keys after payment accepted

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Leasing staff responsive and thorough during application; maintenance and follow-up communication severely lag after move-in.

How This Community Compares Nearby

  • Rated 4.4 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

What Residents Mention Most

helpful staffclean apartmentsquiet apartmentspacious apartmentskind staffwelcoming atmospheretownhomeapartment viewingclean groundsaffordable apartments

How We Rate These Programs & Communities

Ranking Method
Star rating 59
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
619
4
58
3
28
2
13
1
88

Leasing & Application Office

Address
8950 N Normandale St, Fort Worth, TX 76116
Open in Google Maps
Attributes
is_owned_by_womenhas_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_wheelchair_accessible_restroomhas_wheelchair_accessible_seatinghas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-08-21

Office & Application Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
StudiosOne-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsPet-friendly housingSwimming poolsBusiness centerPlayground

As published by the business on its own website; not independently verified.

More Income Based Apartments in This Area

Fort Worth

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Common Questions About Applying Here

Can I upgrade to a larger unit after I move in?
Yes. You can upgrade to a larger space after your first 6-month lease term.
Are pets allowed?
Yes, the complex is pet-friendly.
What lease lengths are available?
Leases range from 6 to 12 months.

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Last updated 2026-08-21