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The Cassidy at Western Hills

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 799 Google reviews · How we rank ›

4.4(799) 81 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
The Cassidy at Western Hills
Service
Affordable & Subsidized Apartments
Reviews
799

What Residents Report

Staff go out of their way during the leasing process, making first-time renters feel welcome and offering flexible terms. Units are clean and well-maintained, the grounds are safe with good lighting, and the location near major highways works for many. After move-in, the office can be slow to respond to maintenance requests and follow through on repairs.

Studios through three-bedroom apartments are available, most are pet-friendly, and many include in-unit washer/dryers. Amenities include pools, a business center, and a playground. The complex serves the Fort Worth area and broader Dallas Metroplex.

Praised for
  • friendly, responsive staff (especially leasing agents)
  • clean apartments and grounds
  • safe, well-lit complex
  • flexible leasing process
  • good pricing
Watch-outs
  • slow callback and communication from office after move-in
  • dishwasher maintenance took weeks despite promises
responsive-staffclean-well-maintainedhelpful-caseworkerswell-maintained-unitssafe-neighborhood
Best for: First-time renters and pet owners who value warm leasing support and a safe neighborhood.
Think twice if: Office communication lags after move-in; maintenance requests and repairs may take weeks to resolve.

What Works Here

  • Staff (especially leasing agents Jannet, Janet, Natalie) remembered by name for warmth and flexibility
  • Complex is safe, well-lit, and near I-30 and 820 corridors
  • Move-in process straightforward and welcoming
  • Clean units with wood-like flooring and updated colors in renovated units

Before You Apply: What To Expect

  • Leasing staff: Jannet, Janet, Natalie, Teresa mentioned by name for their warmth and flexibility
  • Dishwasher repair took 8 weeks despite initial promise; improved after resident escalation
  • Wood-like flooring throughout renovated units
  • Complex is well-lit and has frequent police presence
  • Pet-friendly policy
  • 1040 sq ft apartments available

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Leasing staff flex on terms and pricing to welcome new residents; maintenance and repairs slow to complete post-move-in.

How This Community Compares Nearby

  • Rated 4.4 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

What Residents Mention Most

helpful staffclean apartmentsquiet apartmentspacious apartmentskind staffwelcoming atmosphereapartment viewingtownhomeclean groundsaffordable apartments

How We Rate These Programs & Communities

Ranking Method
Star rating 59
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
613
4
59
3
27
2
13
1
87

Leasing & Application Office

Address
8950 N Normandale St, Fort Worth, TX 76116
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_wheelchair_accessible_restroomhas_wheelchair_accessible_seatinghas_in_unit_washer_dryerhas_onsite_maintenancehas_private_outdoor_space

Last verified 2026-07-22

Office & Application Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
StudiosOne-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsPet-friendly housingSwimming poolsBusiness centerPlayground

As published by the business on its own website; not independently verified.

Enquire about The Cassidy at Western Hills

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Common Questions About Applying Here

Are pets allowed?
Yes, The Cassidy is pet-friendly.
What unit sizes are available?
Studios, one-bedroom, two-bedroom, and three-bedroom apartments are available, with some as large as 1040 sq ft.
What happens if I need a repair after I move in?
The office staff are friendly and helpful, but callbacks and repair completion can take several weeks; following up directly is advised.

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Most residents find Ridge & Parkdale a safe, quiet place to raise families or live alone, praising the office staff for responsiveness and the grounds for cleanliness. Maintenance typically arrives quickly to fix problems. The trade-off: some tenants report selective rule enforcement, pest control gaps, and aggressive towing policies that catch visitors off guard with hundreds in fees. The complex offers a credit building program and works with residents in financial hardship. Rent runs $910 to $1,190 depending on unit size. Units are spacious with balconies, washer-dryer connections, and two pools. Staff turnover or consistency concerns do not emerge clearly from reviews, but complaints about favoritism and inconsistent enforcement recur in the one and two-star feedback.

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Last updated 2026-07-21