
The Cassidy at Western Hills
Most renters praise the leasing staff (particularly Natalie and Jannet) for moving applications through quickly and creating a smooth, welcoming arrival. Units are clean and spacious with good amenities, and the complex feels safe and well-maintained on the grounds. However, recent residents report serious friction with maintenance: delayed appliance repairs (dishwashers, ovens) lasting weeks, lack of communication when problems worsen, and hardwood floor installations that amplify neighbor noise to the point some tenants hesitate to renew. One renter waited hours on move-in day for keys after payment and faced safety issues (fire in oven, water leak near electrical cord) with minimal support.

