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Sprucewood Apartments

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 49 Google reviews · How we rank ›

3.7(49) 63 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Sprucewood Apartments
Service
Affordable & Subsidized Apartments
Reviews
49

What Residents Report

Most residents report peaceful living with engaged staff named Laura, Nathaly, and Stephany who handle requests quickly. One reviewer faced serious pest and cleanliness issues on move-in; another cited chronic phone unavailability, suggesting inconsistent experience depending on timing or unit condition.

Praised for
  • friendly and helpful staff
  • quick maintenance response
  • quiet and clean environment
  • attentive management
Watch-outs
  • unresponsive office staff
  • pest issues
  • dirty common areas and units
responsive-staffclean-well-maintainedhelpful-caseworkersmaintenance-issueswell-maintained-units
Best for: Residents seeking stable, quiet affordable housing with attentive management and quick maintenance service.
Think twice if: Office phone access is sometimes limited, and initial move-in unit condition may vary significantly.

What Works Here

  • named staff go above and beyond
  • maintenance app and quick response
  • quiet neighborhood with long-term residents
  • organized community events

Before You Apply: What To Expect

  • Named staff: Laura, Nathaly, Stephany in office; noted for going above and beyond
  • Maintenance app for submitting requests
  • Community has cameras and organized resident events
  • Long-term residents common (6+ years)
  • Fitness center and pool amenities

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Maintenance handled quickly through app; office staff named and praised for responsiveness, though phone availability inconsistent.

How This Community Compares Nearby

  • Rated 3.7 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 44% of the businesses in this directory.

What Residents Mention Most

friendly neighborsquick maintenancequiet environmentpeacefulhelpful staffcaring staffclean areaspeopleapplication processnice management

How We Rate These Programs & Communities

Ranking Method
Star rating 17
Review volume 74
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
28
4
4
3
4
2
2
1
11

Leasing & Application Office

Address
12101 Steeple Way Blvd #2502, Houston, TX 77065
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_swimming_pool

Last verified 2026-08-21

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

Enquire about Sprucewood Apartments

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to Sprucewood Apartments. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Can I submit maintenance requests online?
Yes, residents use an app to submit maintenance requests, which staff respond to quickly.
What amenities does Sprucewood have?
The complex has a swimming pool, fitness center, and is wheelchair accessible with designated parking.

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Five-year residents and newcomers alike describe a welcoming community where office staff go out of their way to help with leasing and problem-solving. The place stays clean and quiet, maintenance responds fast, and management hosts regular events for families. Stephanie, Kelly, and Cristina are named repeatedly for making moves seamless. Residents praise the grounds upkeep, quarterly pest control, nearby shops, and the feeling of safety. One tenant who overstayed accidentally found management flexible and understanding.

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Manor At Jersey Village

3.0(29)

Residents praise the community feel when staffing is stable and cite prompt work orders and regular activities like bingo. However, repeated complaints about rude or retaliatory management, frequent water outages, broken elevators, and poor maintenance dampen the experience. New staff members seem kind but complaints suggest they don't stay long under existing leadership.

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Willow Green
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Willow Green

3.7(145)✓ Google-verified

Bre (leasing) and Mya (manager) have won over most recent residents with swift approvals, clear explanations, and real effort to solve problems. But older and frustrated tenants report phone lines that go unanswered, maintenance repairs that drag on because staff are thin on the ground, and pest and security lapses that management has not fixed despite repeated complaints. The divide is stark: those meeting Bre and Mya during the leasing stage praise the turnaround in atmosphere. Those stuck waiting for repairs or trying to reach the office by phone describe a place that still struggles with follow-through. New management has bought goodwill with leasing agents and community events, but the gaps between promise and delivery remain visible to residents who have been here longer.

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Last updated 2026-08-21