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Sansom Bluff Apartments

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 195 Google reviews · How we rank ›

3.5(195) 60 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Subsidized Apartments
Sansom Bluff Apartments
Service
Affordable & Subsidized Apartments
Reviews
195

What Residents Report

Five-star reviews praise maintenance staff like Hunter for swift repairs and resident services coordinator Rosetta for organizing community events including pool parties and food pantries. The same people also consistently cite poorly behaved office management-specifically citing rudeness, avoiding phone calls, and unprofessional tone toward residents and applicants. One-star reviews describe new office staff with contempt, while others note lingering problems like discolored, foul-smelling tap water that went unaddressed for months.

Staff turnover compounds frustration: applicants report contradictory instructions between old and new teams, and residents lament losing welcoming earlier staff. Units themselves draw praise as spacious and recently updated, with amenities like a gym and pool. The disconnect is sharp-residents say they love the apartments but dread interactions with the leasing office.

Praised for
  • dedicated maintenance staff
  • community events and activities
  • spacious, well-maintained units
  • compassionate resident services staff
Watch-outs
  • rude, dismissive management office staff
  • poor phone responsiveness
  • inconsistent communication between staff transitions
  • water quality issues
responsive-staffpoor-communicationrude-staffhelpful-caseworkersmaintenance-issuesunresponsive-management
Best for: Residents who prioritize amenities and maintenance but can handle office friction.
Think twice if: Avoid if you need responsive leasing office communication or have water-quality concerns; call-answering problems are documented.

What Works Here

  • spacious, recently updated units
  • active community programming and food assistance
  • reliable maintenance response
  • pet-friendly options available

Before You Apply: What To Expect

  • Hunter praised by name for fast, high-quality maintenance repairs
  • Rosetta (resident services) and Kasundra (assistant manager) singled out for professionalism and kindness
  • Staff turnover between early-2025 and February 2026 cited as catalyst for service decline
  • Tap water complaints unresolved for months despite initial report
  • New management applies rent increases and adds undisclosed fees

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Units praised as spacious and newly renovated; management office accused of sudden rent hikes and added fees not disclosed upfront.

How This Community Compares Nearby

  • Rated 3.5 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

What Residents Mention Most

helpful staffclean apartmentsevents for single parentspool partynew managementcommunity involvementwelcoming atmospherekind staffworking appliancesfood pantry

How We Rate These Programs & Communities

Ranking Method
Star rating 2
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
110
4
11
3
6
2
5
1
63

Leasing & Application Office

Address
2900 La Junta St, Fort Worth, TX 76114
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_wheelchair_accessible_restroomhas_wheelchair_accessible_seatinghas_business_centerhas_fitness_centerhas_in_unit_washer_dryer

Last verified 2026-07-22

Office & Application Hours

Monday
09:30-17:30
Tuesday
09:30-17:30
Wednesday
09:30-17:30
Thursday
09:30-17:30
Friday
09:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsFour-bedroom apartmentsPet-friendly apartmentsFitness centerSwimming poolResident services
Published prices
2-bedroom apartments (select units)
starting at $999
3-bedroom apartments (select units)
starting at $1,199

As published by the business on its own website; not independently verified.

Enquire about Sansom Bluff Apartments

Your enquiry goes to the Income Based Apartments Guide team, who will pass it to Sansom Bluff Apartments. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Does Sansom Bluff allow pets?
Yes, the complex offers pet-friendly apartments. The website mentions swimming pool and a park behind the property that residents note is suitable for dogs.
What amenities are included?
In-unit washer/dryer, fitness center, swimming pool, business center, clubhouse, and resident services that organize food pantries and community events.
How responsive is maintenance?
Reviewers specifically praise Hunter (maintenance) for coming quickly when called and doing thorough work. Response depends on which maintenance staff handles your request.

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Staff like Sabrina, Rosetta, and maintenance worker Bren'Sha earn consistent praise for genuinely caring service, resident events, and the food pantry. But office management (Cindy Pennell, Sidney Purnell) faces serious complaints about rudeness, poor payment handling, and refusing to provide written explanations. Residents report ongoing roach infestations, frequent car break-ins and theft, and a towing partner that damages vehicles without accountability. The complex itself is clean and spacious for the price. Support staff actively help residents access benefits and food assistance. Yet these strengths are undercut by management's indifference to pest control failures and property safety issues, leaving long-term residents torn between appreciating the community feel and being frustrated by unresolved problems.

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Most recent visitors and long-term residents praise Huseni's personal approach at leasing, the professionalism of office staff, and JJ's quick problem-solving during maintenance. The property feels clean and peaceful to many. However, pest control problems (especially roaches) have worsened significantly since 2019, work orders get marked complete without completion, and management has been unresponsive to resident concerns. Smoking violations and lease paperwork mishandling add to the friction. The business touts one-bedroom to three-bedroom units, a fitness center, pool, and pet-friendly housing. Pet deposits are $350 refundable per pet, with $15 monthly pet rent. Parking costs $25 for carport, $80 for detached garage, $125 for attached. Strong personal touches from senior staff clash with systemic maintenance and management gaps that appear to have widened under recent leadership changes.

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Reserve at Quebec
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3.0(206)✓ Google-verifiedPublishes prices

Most residents praise Tony and Luis in maintenance, who fix problems promptly and go beyond their scope. The community feels quiet and peaceful, with affordable units and staff like Melisa earning loyalty. However, a significant minority report major maintenance failures-flooded units with mold, broken air conditioning left unfixed for two months despite repeated calls-paired with management dismissing residents' concerns and repeatedly promising repairs that never arrive. The sharp review split (45% five-star, 49% one/two-star) reflects this divide: those served well by maintenance stay long-term and renew leases; those facing serious repair failures or safety issues feel the office staff are unresponsive and dismissive. The business's strength lies in individual staff; its weakness is accountability at the supervisory level.

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Last updated 2026-07-21