Housing Authority of Bexar County
Staff like Shelly Martinez, Gloria Valdez, Stella Garza, and Lydia Diaz earn consistent praise for patience, knowledge, and treating people with respect during enrollment and voucher management. Yet the organization frustrates applicants with multi-year waitlists, denials over documentation technicalities without reconsideration, and limited actual housing placements relative to demand, leaving families cycling through homelessness despite public-facing promises of assistance. Program navigation improves when you meet staff in person, particularly the Family Self-Sufficiency team, but policy rigidity and communication gaps mean appeals often hit dead ends. Many describe the voucher process as a lottery rather than a fair system, and caseworkers themselves acknowledge funding constraints that limit their power to help.
