Calls ring for extended periods with no pickup; voicemail messages go unreturned weeks later. Friday hours start at 1 PM, creating crowded waits. Reviewers cite a sharp drop in responsiveness since the pandemic, contrasting with earlier reputation for courtesy.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Reviewers from 2-3 years ago report a decline in phone responsiveness and courtesy tied to pandemic-era operations, contrasting sharply with older positive reports.
Last verified 2026-07-21
As published by the business on its own website; not independently verified.
Residents report zero maintenance issues over years of tenure and describe staff as genuinely helpful. Limited review detail, but all ratings are five-star.
Staff like Shelly Martinez, Gloria Valdez, Stella Garza, and Lydia Diaz earn consistent praise for patience, knowledge, and treating people with respect during enrollment and voucher management. Yet the organization frustrates applicants with multi-year waitlists, denials over documentation technicalities without reconsideration, and limited actual housing placements relative to demand, leaving families cycling through homelessness despite public-facing promises of assistance. Program navigation improves when you meet staff in person, particularly the Family Self-Sufficiency team, but policy rigidity and communication gaps mean appeals often hit dead ends. Many describe the voucher process as a lottery rather than a fair system, and caseworkers themselves acknowledge funding constraints that limit their power to help.
Two reviewers report serious access problems: an office closing unexpectedly in early afternoon and repeated failure to return calls or emails. Evidence is limited and sentiment is firmly negative.
Last updated 2026-07-21