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Residences at Salado

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 115 Google reviews · How we rank ›

3.4(115) 57 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Residences at Salado
Service
Affordable & Subsidized Apartments
Reviews
115

What Residents Report

Most recent tenants praise the leasing office for patience and clarity during sign-up, naming Joy, Indra, Michelle, and Valerie repeatedly. The property is improving, and staff genuinely help people navigate eligibility. Older complaints about management turnover, unannounced maintenance visits, missing belongings, water outages, and pest problems persist in some reviews, though recent five-star feedback dominates.

Newer management appears more respectful and safety-conscious. Income verification can be a barrier even for those wanting to move in. Walk-ins get quick attention despite staff changes, and the leasing team works to make tenancy possible for qualified applicants.

Praised for
  • staff attentiveness and professionalism
  • helpful leasing agents (especially Joy, Indra, Michelle, Valerie)
  • clear application explanations
  • responsive maintenance presence
  • property improvements underway
Watch-outs
  • management rudeness and dismissiveness
  • maintenance entries without notice and missing items
  • chronic water problems
  • pest issues (sugar ants)
  • income ceiling barriers
  • staff turnover (Joi lost)
responsive-staffhelpful-caseworkersmaintenance-issuesunsafe-conditionswell-maintained-units
Best for: Applicants who value patient leasing staff and pet-friendly living spaces.
Think twice if: Tenants with concerns about maintenance privacy, chronic water service, or pest control should get specific details before moving in.

What Works Here

  • named leasing staff known for clarity and follow-through
  • pet-friendly with outdoor spaces
  • visible property upgrades and improvements

Before You Apply: What To Expect

  • Joy, Indra, Michelle, Valerie, Melanie named repeatedly for leasing support
  • Income ceiling exists (reviewers report being income-ineligible)
  • Maintenance arrives onsite without advance notice
  • Water outages and sugar ant infestations noted in older complaints
  • Staff member Joi was terminated; newer management reportedly more professional

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Leasing staff excel at explaining eligibility and deadlines, but management and maintenance practices have drawn safety concerns around unannounced entry and missing items.

How This Community Compares Nearby

  • Rated 3.4 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

What Residents Mention Most

bbq pitsnew ownerrenovationsdedicated staffrespectful staffsecurity cameraskind staffroofsafetypromptness

How We Rate These Programs & Communities

Ranking Method
Star rating 0
Review volume 90
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
61
4
4
3
8
2
3
1
39

Leasing & Application Office

Address
3714 Binz Engleman Rd, San Antonio, TX 78219
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_fitness_centerhas_onsite_maintenancehas_private_outdoor_spacewelcomes_petshas_parking_lot_freehas_onsite_parking

Last verified 2026-07-22

Office & Application Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
Closed
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Enquire about Residences at Salado

Your enquiry goes to the Income Based Apartments Guide team, who will pass it to Residences at Salado. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Can I bring pets?
Yes, Residences at Salado welcomes pets.
What happens if my income is above the limit?
The community enforces income ceilings; reviewers report being rejected as too high-income. Contact the leasing office for exact thresholds.
Is there secure parking?
Yes, free onsite parking is available. The property also has wheelchair-accessible parking.

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The Park at Sutton Oaks

3.5(107)✓ Google-verified

New office staff bring energy, but the complex struggles with chronic maintenance delays and unresponsive management. Reviewers report AC outages lasting weeks with no support, roach infestations, and application processes that stretch months. Deposit practices are contentious: applicants say they were not told deposits are non-refundable before denial. A few residents praise maintenance crews and appreciate the spacious floor plans, but safety concerns, neighbor conflicts, and gate breaches undermine the experience.

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Nova Lofts
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Nova Lofts

4.2(20)✓ Google-verified

Staff like Dylan and Klarissa are praised repeatedly for patience and support, especially with self-employed or special-needs applicants. Maintenance staff Gabriel Salazar is specifically noted for rapid response and quality upkeep. However, repeated complaints across multiple reviewers report it takes weeks or more to reach the office by phone; one visitor's car was towed within 30 minutes for unclear parking reasons. Most tenants describe the complex itself as surprisingly nice for affordable housing, with granite countertops, hardwood laminate, subway tiles, and new appliances. The neighborhood feels quiet and peaceful. Yet communication barriers and a towing incident suggest policies need clarification and office staffing may not match demand.

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Seven07 Lofts
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Seven07 Lofts

3.9(153)✓ Google-verified

Staff respond quickly to tenant needs and the complex offers good amenities like a gym and pool. However, a persistent roach problem dominates negative reviews, with many tenants reporting that management fails to address infestations despite repeated complaints, and some left early due to the infestation and dirty common areas.

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Last updated 2026-07-21