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Residences at Salado

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 115 Google reviews · How we rank ›

3.4(115) 57 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Residences at Salado
Service
Affordable & Subsidized Apartments
Reviews
115

What Residents Report

Most recent tenants praise the leasing office for patience and clarity during sign-up, naming Joy, Indra, Michelle, and Valerie repeatedly. The property is improving, and staff genuinely help people navigate eligibility. Older complaints about management turnover, unannounced maintenance visits, missing belongings, water outages, and pest problems persist in some reviews, though recent five-star feedback dominates.

Newer management appears more respectful and safety-conscious. Income verification can be a barrier even for those wanting to move in. Walk-ins get quick attention despite staff changes, and the leasing team works to make tenancy possible for qualified applicants.

Praised for
  • staff attentiveness and professionalism
  • helpful leasing agents (especially Joy, Indra, Michelle, Valerie)
  • clear application explanations
  • responsive maintenance presence
  • property improvements underway
Watch-outs
  • management rudeness and dismissiveness
  • maintenance entries without notice and missing items
  • chronic water problems
  • pest issues (sugar ants)
  • income ceiling barriers
  • staff turnover (Joi lost)
responsive-staffhelpful-caseworkersmaintenance-issuesunsafe-conditionswell-maintained-units
Best for: Applicants who value patient leasing staff and pet-friendly living spaces.
Think twice if: Tenants with concerns about maintenance privacy, chronic water service, or pest control should get specific details before moving in.

What Works Here

  • named leasing staff known for clarity and follow-through
  • pet-friendly with outdoor spaces
  • visible property upgrades and improvements

Before You Apply: What To Expect

  • Joy, Indra, Michelle, Valerie, Melanie named repeatedly for leasing support
  • Income ceiling exists (reviewers report being income-ineligible)
  • Maintenance arrives onsite without advance notice
  • Water outages and sugar ant infestations noted in older complaints
  • Staff member Joi was terminated; newer management reportedly more professional

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Leasing staff excel at explaining eligibility and deadlines, but management and maintenance practices have drawn safety concerns around unannounced entry and missing items.

How This Community Compares Nearby

  • Rated 3.4 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

What Residents Mention Most

bbq pitsnew ownerrenovationsdedicated staffrespectful staffsecurity cameraskind staffroofsafetyhelpful staff

How We Rate These Programs & Communities

Ranking Method
Star rating 0
Review volume 90
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
61
4
4
3
8
2
3
1
39

Leasing & Application Office

Address
3714 Binz Engleman Rd, San Antonio, TX 78219
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_fitness_centerhas_onsite_maintenancehas_private_outdoor_spacewelcomes_petshas_parking_lot_freehas_onsite_parking

Last verified 2026-08-21

Office & Application Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
Closed
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsFour-bedroom apartmentsPet-friendly apartmentsIn-unit washers and dryersFitness centerPool

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

Enquire about Residences at Salado

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to Residences at Salado. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Can I bring pets?
Yes, Residences at Salado welcomes pets.
What happens if my income is above the limit?
The community enforces income ceilings; reviewers report being rejected as too high-income. Contact the leasing office for exact thresholds.
Is there secure parking?
Yes, free onsite parking is available. The property also has wheelchair-accessible parking.

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The Park at Sutton Oaks

3.5(108)✓ Google-verified

Recent management changes have brought some relief, with newer office staff earning praise for answering questions, but the complex remains deeply divided. Long waits for repairs (two weeks to a month for AC issues), roach and pest problems despite spraying, difficulty reaching the office, and a drawn-out application process frustrate many residents. Units are spacious with good amenities like in-unit washer-dryer and pools, and some maintenance staff members go the extra mile, yet inconsistent service and reported safety issues across the property undermine the appeal.

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Nova Lofts
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Nova Lofts

4.2(21)✓ Google-verified

Nova Lofts residents speak warmly of the leasing team Dylan and Klarissa, who guide applicants through the process with patience and phone support, plus maintenance staff Gabriel who responds quickly to repair requests and keeps the complex clean. Incoming inquiries struggle to reach the office by phone, and at least one visitor had a vehicle towed with a steep fee; office hours do not cover weekends.

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Seven07 Lofts
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Seven07 Lofts

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Five-star reviewers praise staff like Janie and Elise for professional, quick service, and highlight the gym, pool, and gated location. However, persistent complaints centre on roach infestation that management has failed to resolve despite repeated requests, dirty communal areas, and residents saying maintenance issues go unaddressed. Some residents have broken leases or moved out because of pest and cleanliness problems.

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Last updated 2026-08-21