Nova Lofts residents speak warmly of the leasing team Dylan and Klarissa, who guide applicants through the process with patience and phone support, plus maintenance staff Gabriel who responds quickly to repair requests and keeps the complex clean. Incoming inquiries struggle to reach the office by phone, and at least one visitor had a vehicle towed with a steep fee; office hours do not cover weekends.
Last verified 2026-08-21
As listed on Google.
Credentials claimed:Equal housing opportunity
As published by the business on its own website; not independently verified.
Long-term residents praise the quiet grounds, responsive maintenance, and welcoming staff, with multiple mentions of same-day repairs. Pest problems dominate negative reviews: residents report year-long roach and ant infestations, rat sightings, and unpredictable pest control service, raising health concerns for families.
Most recent tenants praise the leasing office for patience and clarity during sign-up, naming Joy, Indra, Michelle, and Valerie repeatedly. The property is improving, and staff genuinely help people navigate eligibility. Older complaints about management turnover, unannounced maintenance visits, missing belongings, water outages, and pest problems persist in some reviews, though recent five-star feedback dominates. Newer management appears more respectful and safety-conscious. Income verification can be a barrier even for those wanting to move in. Walk-ins get quick attention despite staff changes, and the leasing team works to make tenancy possible for qualified applicants.
Recent management changes have brought some relief, with newer office staff earning praise for answering questions, but the complex remains deeply divided. Long waits for repairs (two weeks to a month for AC issues), roach and pest problems despite spraying, difficulty reaching the office, and a drawn-out application process frustrate many residents. Units are spacious with good amenities like in-unit washer-dryer and pools, and some maintenance staff members go the extra mile, yet inconsistent service and reported safety issues across the property undermine the appeal.
Last updated 2026-08-21
