Can I tour without scheduling ahead?

Yes. The leasing office accepts walk-ins anytime during business hours.

Do units come with washer/dryers?

Yes, in-unit washer/dryer is included in the floor plan options, along with quartz countertops.

Yes, Matador has a spacious, clean dog park for residents.

Matador

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 44 Google reviews · How we rank ›

4.2(44) 64 composite score See reviews on Google ✓ Google-verified

Affordable & Subsidized Apartments

Service: Affordable & Subsidized Apartments
Reviews: 44

What Residents Report

Staff greet new residents warmly and handle leasing quickly, and those in newer or well-kept units praise spacious layouts and modern finishes. However, residents also report serious security lapses, with multiple vehicle thefts and vandalism incidents going unresolved. Elevator failures, hallway cleanliness, and management's resistance to disability accommodations create a gap between the friendly front-desk experience and real living conditions.

Praised for

friendly and responsive staff
spacious units with modern appliances
clean, well-maintained common areas
in-unit washer/dryer
welcoming leasing experience

Watch-outs

vehicle theft and vandalism with inadequate management response
repeated elevator breakdowns
poor maintenance of common areas (hallways, pool)
dismissive staff handling of security and disability accommodation issues
security gate and app failures

responsive-staffmaintenance-issuesclean-well-maintainedsafe-neighborhood

Best for: renters prioritizing in-unit laundry and modern finishes in a friendly leasing environment

Think twice if: vehicle security concerns and safety protocols are top priorities for you; recurring elevator failures may affect higher-floor residents

What Works Here

walk-in leasing (no appointment required)
in-unit washer/dryer and quartz countertops
responsive staff during move-in process
on-site dog park and fitness center

Before You Apply: What To Expect

Leasing staff Liliana, Melissa, and Josh named for helpfulness during tours and move-in
In-unit washer/dryer and quartz countertops highlighted as unit features
Elevator has broken down at least 5 times in recent months
Dog park described as spacious and well-maintained
Management reportedly refused to cooperate with police on stolen vehicle investigation
ESA (emotional support animal) accommodation requests reportedly delayed and obstructed

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments: Modern units and friendly leasing offset by vehicle security gaps and unresolved maintenance issues.

How This Community Compares Nearby

Rated 4.2 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
Has more Google reviews than 41% of the businesses in this directory.

What Residents Mention Most

friendly managementspacious apartmenthelpful staffresponsive staffwelcoming atmospherecommunity maintenancequick request handlingHas elevatorcaring staffclear communication

How We Rate These Programs & Communities

Ranking Method

Star rating 37

Review volume 72

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

Leasing & Application Office

Phone: +1855-799-5756
Website: https://www.matadoratx.com/?utm_source=GBP&utm_medium=organic
Address: 5900 S Congress Ave, Austin, TX 78745
Open in Google Maps

Attributes

has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-07-22

Office & Application Hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: Closed

As listed on Google.

Common Questions About Applying Here

Can I tour without scheduling ahead?: Yes. The leasing office accepts walk-ins anytime during business hours.
Do units come with washer/dryers?: Yes, in-unit washer/dryer is included in the floor plan options, along with quartz countertops.
Is there a dog park?: Yes, Matador has a spacious, clean dog park for residents.

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Bridge at Turtle Creek

3.7(117)✓ Google-verified

Bridge at Turtle Creek offers affordable studios and multi-bedroom apartments in south Austin with resort-style amenities that longer-term residents praise. Staff handle leasing and maintenance responsively, and the community attracts those seeking value near downtown. However, the property struggles with persistent operational issues: random fire alarms, pest infestations, mold, and a safety reputation damaged by homeless intrusion, car break-ins, and neighbors disregarding pet policies or building rules. First-year residents often report a positive experience, but renewal or extended stays reveal deteriorating conditions and management's slow response to systemic problems. Deposit returns are disputed, and communication shifts after lease renewal. The gap between a 5-star leasing experience and a 1-2 star living reality is significant, making this a gamble for renters who value stability and maintenance over price.

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Urban Oaks Apartments

4.0(149)✓ Google-verified

Many residents praise the maintenance crew and office staff for quick responses and professionalism, with several highlighting specific team members. However, a significant group reports serious issues: noise from upstairs neighbors at night, unresponsive management to complaints, and concerns about safety and conflict resolution. The property's affordable rent and clean, quiet spaces appeal to satisfied tenants, but persistent problems with neighbor management and security leave some questioning whether management takes resident concerns seriously.

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SoCo Park Apartments

4.2(184)✓ Google-verified

Tenants who move in often praise the leasing staff and community feel for the first few months, but the experience deteriorates when maintenance issues arise or when they challenge management. Brittany and Martha earn consistent recognition for professionalism and warmth. However, repeated complaints about unresponsive maintenance, pest infestations, roof leaks, and non-working appliances go unresolved for months. Reviewers describe retaliation after filing complaints or lawsuits, including illegal mail withholding, surprise lease violations, and punitive rules selectively enforced. Safety concerns include frequent police calls, visible drug paraphernalia, and stray animals. The pool is open only a small fraction of the year. Residents who have not triggered management attention remain satisfied; those who do face a markedly different experience. Several long-term residents and recent movers report that management's demeanor changes once a lawsuit begins or after negative reviews surface. One reviewer explicitly described being told to expect "blackmail" from corporate if pursuing legal action. Staff turnover or inconsistency in enforcement is evident from mixed accounts of the same rules applied differently to different tenants. Reviewers advise checking the property thoroughly before signing and avoiding the complex if possible.

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Matador

What Residents Report

What Works Here

Before You Apply: What To Expect

How Residents Rate Management & Maintenance

How This Community Compares Nearby

What Residents Mention Most

How We Rate These Programs & Communities

Rating breakdown

Leasing & Application Office

Office & Application Hours

Enquire about Matador

Common Questions About Applying Here

Similar low income housing program nearby

Bridge at Turtle Creek

Urban Oaks Apartments

SoCo Park Apartments

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