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Bridge at Turtle Creek

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 117 Google reviews · How we rank ›

3.7(117) 61 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Bridge at Turtle Creek
Service
Affordable & Subsidized Apartments
Reviews
117

What Residents Report

Bridge at Turtle Creek offers affordable studios and multi-bedroom apartments in south Austin with resort-style amenities that longer-term residents praise. Staff handle leasing and maintenance responsively, and the community attracts those seeking value near downtown. However, the property struggles with persistent operational issues: random fire alarms, pest infestations, mold, and a safety reputation damaged by homeless intrusion, car break-ins, and neighbors disregarding pet policies or building rules.

First-year residents often report a positive experience, but renewal or extended stays reveal deteriorating conditions and management's slow response to systemic problems. Deposit returns are disputed, and communication shifts after lease renewal. The gap between a 5-star leasing experience and a 1-2 star living reality is significant, making this a gamble for renters who value stability and maintenance over price.

Praised for
  • responsive staff and management
  • spacious units with modern finishes
  • strong amenities (gym, pool, dog park)
  • convenient location near downtown
  • affordable rent
Watch-outs
  • recurring fire alarm issues
  • pest and mold problems
  • unsafe conditions (drug use, break-ins, noise)
  • pet noise enforcement lacking
  • deposit disputes and inconsistent communication
responsive-staffmaintenance-issuesunsafe-conditionspoor-communicationclean-well-maintained
Best for: first-year residents prioritizing affordability and amenities over stability
Think twice if: you plan to stay longer than a year or value quiet, clean common areas and consistent maintenance

What Works Here

  • affordable rent for south Austin location
  • resort-style amenities (gym, pool, dog park)
  • responsive leasing team (especially Elizabeth and Brittany)
  • modern unit finishes and in-unit connections

Before You Apply: What To Expect

  • Elizabeth (leasing agent) noted for exceptional customer service across multiple reviews
  • Brittany (property manager) and Amaya (leasing team) praised for responsiveness
  • Maintenance team described as responsive and going above and beyond
  • Fire alarms reported going off randomly, sometimes weekly, at any hour
  • Roach and mold issues documented in units and common areas
  • Deposit disputes mentioned with changing explanations
  • Property management implements strict security (app-based access, entry codes restricted) that residents found inconvenient
  • Community events held (wine tastings, chocolate-covered strawberry making, arts and crafts)

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
leasing staff provide smooth, responsive process; apartments clean and spacious initially, but maintenance issues emerge over time

How This Community Compares Nearby

  • Rated 3.7 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

What Residents Mention Most

homelessness assistanceunderstaffedquiet environmentpet policylease renewalnew propertyaffordabilityfriendly areacommunity feelleasing team

How We Rate These Programs & Communities

Ranking Method
Star rating 15
Review volume 90
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
69
4
6
3
6
2
8
1
28

Leasing & Application Office

Address
6020 S 1st St, Austin, TX 78745
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_restroom_unisexhas_dog_park

Last verified 2026-07-22

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
Income-restricted studiosOne bedroom apartmentsTwo bedroom apartmentsCommunity resort-style pool24-hour fitness centerDog parkIn-unit washer and dryer connectionsSmart home security systems

As published by the business on its own website; not independently verified.

Enquire about Bridge at Turtle Creek

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Common Questions About Applying Here

How close is Bridge at Turtle Creek to downtown Austin?
Approximately 5 miles away, roughly 15 minutes by car according to the business.
What amenities does the complex include?
Resort-style pool, 24-hour fitness center, dog park, covered parking garage, gated security access, and in-unit washer and dryer connections in apartments.
Are units wheelchair accessible?
Yes, the complex has wheelchair-accessible entrances and parking.

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Tenants who move in often praise the leasing staff and community feel for the first few months, but the experience deteriorates when maintenance issues arise or when they challenge management. Brittany and Martha earn consistent recognition for professionalism and warmth. However, repeated complaints about unresponsive maintenance, pest infestations, roof leaks, and non-working appliances go unresolved for months. Reviewers describe retaliation after filing complaints or lawsuits, including illegal mail withholding, surprise lease violations, and punitive rules selectively enforced. Safety concerns include frequent police calls, visible drug paraphernalia, and stray animals. The pool is open only a small fraction of the year. Residents who have not triggered management attention remain satisfied; those who do face a markedly different experience. Several long-term residents and recent movers report that management's demeanor changes once a lawsuit begins or after negative reviews surface. One reviewer explicitly described being told to expect "blackmail" from corporate if pursuing legal action. Staff turnover or inconsistency in enforcement is evident from mixed accounts of the same rules applied differently to different tenants. Reviewers advise checking the property thoroughly before signing and avoiding the complex if possible.

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Last updated 2026-07-21