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Hebron Trails Apartments

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 154 Google reviews · How we rank ›

4.6(154) 82 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Subsidized Apartments
Hebron Trails Apartments
Service
Affordable & Subsidized Apartments
Reviews
154

What Residents Report

Residents consistently praise the friendly office team-especially named staff Frenchell and Donna-for quick, responsive help with questions and repairs. The property itself appeals to renters seeking peace and order: maintenance moves fast, parking is ample and free, the pool and playground attract families, and the community feels safe and well-kept. One older review described serious issues in a specific unit, but recent feedback paints a very different picture.

Praised for
  • helpful, responsive maintenance
  • friendly, patient office staff
  • clean, quiet, well-maintained property
  • spacious floor plans
  • safe neighborhood
Watch-outs
  • rude management (isolated historical account)
  • slow repairs in specific unit (historical)
responsive-staffclean-well-maintainedhelpful-caseworkerssafe-neighborhoodquick-approval
Best for: Families and quiet-seekers wanting affordable, pet-friendly housing with dependable maintenance.
Think twice if: One resident reported extreme problems in apartment 2204 years ago, though recent reviews show a markedly different experience.

What Works Here

  • Named staff (Frenchell, Donna, Freddy, Iris) known for going above and beyond
  • Fast maintenance response
  • Large outdoor storage
  • Free parking and quiet surroundings

Before You Apply: What To Expect

  • Frenchell, office manager, repeatedly praised for friendliness and professionalism across multiple recent reviews
  • Donna, office staff, noted for listening and caring about residents
  • Maintenance technician Freddy proactively identified and repaired a hidden leak
  • Outside storage described as 'the largest' a resident had experienced
  • Maintenance requests completed in days, not weeks (contrast with one historical complaint)

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Residents highlight spacious floor plans, quick upkeep, free parking, and pet-friendly units as strong value for the area.

How This Community Compares Nearby

  • Rated 4.6 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

What Residents Mention Most

nice poolhelpful staffwelcoming atmospherequiet propertyfast processplaygroundkind staffrude managementquietnesseasy process

How We Rate These Programs & Communities

Ranking Method
Star rating 66
Review volume 95
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
125
4
14
3
3
2
3
1
9

Leasing & Application Office

Address
1109 E Hebron Pkwy, Carrollton, TX 75010
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkingwelcomes_petshas_swimming_poolhas_parking_lot_freehas_onsite_parkingwelcomes_dogs

Last verified 2026-08-21

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
2 bedroom apartments3 bedroom apartmentsswimming poolchildren's playgroundclubhouseon-site laundry facilitypet-friendly housing
Published prices
Two Bed, One Bath apartment
$1,540 /month
Three Bed, Two Bath apartment
$1,780 /month
Two Bed, Two Bath apartment
$1,600 /month

As published by the business on its own website; not independently verified.

More Income Based Apartments in This Area

Enquire about Hebron Trails Apartments

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Common Questions About Applying Here

Are pets allowed?
Yes, the community is pet-friendly and welcomes dogs.
What is included with rent?
Free on-site parking, swimming pool access, children's playground, and on-site laundry facilities.
How quickly are maintenance requests handled?
Residents report maintenance arrives within days and completes most repairs promptly; one resident noted a technician identified and fixed a hidden leak the same visit.

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Office staff Betty and Tante earn consistent praise for professionalism and willingness to solve problems; some residents report smooth experiences over years. However, reviews from those experiencing pest control failures, mold smells, delayed maintenance, and lax grounds upkeep describe a property where amenities mask serious habitability gaps-roaches in ceiling corners, dog waste on walkways, overflowing dumpsters, and $100 fines for minor infractions like a cardboard box. Two distinct tenant populations emerge: long-term residents who value the affordable rent and engaged office staff stay put; recent or departed tenants report months-long waits for repairs, refusal to issue rental verifications, and conditions they consider unfit. Noise from a manager's car repair shop, thin walls, and strict fee enforcement add friction.

Affordable & Subsidized Apartments

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Last updated 2026-08-21