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Hebron Trails Apartments

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 153 Google reviews · How we rank ›

4.6(153) 82 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Subsidized Apartments
Hebron Trails Apartments
Service
Affordable & Subsidized Apartments
Reviews
153

What Residents Report

Residents consistently praise the quiet grounds and swift maintenance response, with staff like Frenchell and Freddy earning specific recognition for going beyond standard service. Pricing ranges from $1,540 to $1,780 monthly for two- and three-bedroom units, and most appreciate the pet-friendly policy and on-site amenities, though one long-term resident departure created frustration over losing a trusted staff member.

Praised for
  • responsive maintenance staff
  • friendly office management
  • quiet residential environment
  • reasonable pricing
  • spacious floor plans
Watch-outs
  • staff turnover (Donna departure)
  • occasional maintenance delays
responsive-staffclean-well-maintainedhelpful-caseworkersknowledgeable-staff
Best for: Families and pet owners seeking peaceful, affordable housing with reliable maintenance in the Carrollton area.
Think twice if: Staff turnover (notably Donna's departure) has unsettled some long-term residents; one historical complaint about extended maintenance delays.

What Works Here

  • quiet property with responsive maintenance
  • friendly staff known by name (Frenchell, Freddy)
  • wheelchair accessible with free parking
  • pet-friendly with pool and playground

Before You Apply: What To Expect

  • Frenchell praised for tour quality and friendliness
  • Freddy (maintenance) caught and repaired undiscovered water leak proactively
  • Donna (former staff member) built strong resident relationships before departure
  • Maintenance typically completes repairs promptly
  • Four-year residents report no security issues with packages or neighbors

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Residents consistently describe the property as quiet, well-maintained, pet-friendly, and affordable relative to local market, with rapid maintenance response and personable office staff.

How This Community Compares Nearby

  • Rated 4.6 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

What Residents Mention Most

nice poolhelpful staffwelcoming atmospherequiet propertyfast processplaygroundkind staffrude managementquietnesseasy process

How We Rate These Programs & Communities

Ranking Method
Star rating 66
Review volume 95
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
123
4
15
3
3
2
3
1
9

Leasing & Application Office

Address
4103 E Hebron Pkwy, Carrollton, TX 75010
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkingwelcomes_petshas_swimming_poolhas_parking_lot_freehas_onsite_parkingwelcomes_dogs

Last verified 2026-07-22

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
2 bedroom apartments3 bedroom apartmentsswimming poolchildren's playgroundclubhouseon-site laundry facilitypet-friendly housing
Published prices
Two Bed, One Bath apartment
$1,540 /month
Three Bed, Two Bath apartment
$1,780 /month
Two Bed, Two Bath apartment
$1,600 /month

As published by the business on its own website; not independently verified.

Enquire about Hebron Trails Apartments

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Common Questions About Applying Here

What are the monthly rent prices?
Their website lists $1,540 for a two-bed/one-bath, $1,600 for a two-bed/two-bath, and $1,780 for a three-bed/two-bath unit.
Is the property pet-friendly?
Yes; their website states they offer pet-friendly housing and Google attributes confirm they welcome dogs and pets.
How quickly does maintenance respond?
Reviewers report maintenance typically completes repairs without significant delay; one resident noted Freddy caught and fixed a water leak quickly, and another praised timely apartment repairs over four years of residency.

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Staff warmth and community atmosphere draw residents, but management changes have created friction. Maintenance lags in common areas, and recent application policies have frustrated applicants; experience appears to hinge on which staff member you encounter.

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Residents consistently praise the front-desk team, especially Ada, Karina, and Rosy, for patient and helpful service during leasing and billing. Maintenance staff like David respond promptly and communicate clearly with residents. However, repeated complaints surface about slow repairs for critical systems like air conditioning, cockroach infestations, and aggressive fee enforcement. Some residents feel management prioritizes billing over fixing problems, though most five-star reviewers report satisfaction with day-to-day living and the neighborhood.

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CenterPoint Apartments

4.3(709)✓ Google-verifiedPublishes prices

Residents praise the leasing team (especially Sabika, Kendra, and Freddy) for smooth approval and move-in processes, and report maintenance responds within hours to fix problems. Apartments are described as clean, the fitness center and pools are well-maintained, and the on-site management creates a welcoming atmosphere that many say feels safe. Parking is consistently tight and a minor frustration. Two residents reported serious issues with package handling and staff communication around lost deliveries, plus disputes over move-out charges. One reviewer felt staff discussed them unprofessionally on internal messages. These stand out against the broader positive picture.

Disability & Supportive HousingLow Income Housing ProgramAffordable & Subsidized Apartments

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Last updated 2026-07-21