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Frankford Flats Apartments

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 312 Google reviews · How we rank ›

3.7(312) 63 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Frankford Flats Apartments
Service
Affordable & Subsidized Apartments
Reviews
312

What Residents Report

Residents consistently praise the front-desk team, especially Ada, Karina, and Rosy, for patient and helpful service during leasing and billing. Maintenance staff like David respond promptly and communicate clearly with residents.

However, repeated complaints surface about slow repairs for critical systems like air conditioning, cockroach infestations, and aggressive fee enforcement. Some residents feel management prioritizes billing over fixing problems, though most five-star reviewers report satisfaction with day-to-day living and the neighborhood.

Praised for
  • responsive maintenance staff
  • friendly and patient leasing team
  • safe area with nearby amenities
  • bilingual customer service
Watch-outs
  • slow AC repairs and inadequate temp control
  • pest infestations
  • aggressive fine collection practices
  • maintenance neglect overall
responsive-staffmaintenance-issueshelpful-caseworkers
Best for: Residents seeking bilingual-friendly leasing and a safe neighborhood, if repair response improves.
Think twice if: Air-conditioning delays and maintenance response times are critical to you; some residents report weeks without working AC.

What Works Here

  • named maintenance staff respond quickly to calls
  • bilingual leasing team praised by residents
  • safe neighborhood near amenities
  • pool and modern appliances

Before You Apply: What To Expect

  • David Avila (maintenance technician) praised for professionalism and clear communication
  • Ada, Karina, and Rosy named repeatedly for excellent leasing and customer service
  • window AC units reportedly provided as temporary solution during main unit failures
  • staff accommodates residents with disabilities and language preferences

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Strong team support during move-in and leasing, but slow repairs undermine overall living experience for some.

How This Community Compares Nearby

  • Rated 3.7 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

What Residents Mention Most

new managementmodern apartmentsmoldpoolsafetyunderstanding staffrobbedspeaks spanishcontract renewalHas outdoor space

How We Rate These Programs & Communities

Ranking Method
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
187
4
17
3
14
2
6
1
88

Leasing & Application Office

Address
2601 Frankford Rd, Dallas, TX 75287
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_private_outdoor_spacewelcomes_petshas_swimming_poolhas_onsite_parkingwelcomes_dogs

Last verified 2026-07-22

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
One bedroom apartmentsTwo bedroom apartmentsSwimming poolSpaBusiness centerAssigned parkingPet-friendly communityAll-electric kitchen

As published by the business on its own website; not independently verified.

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Common Questions About Applying Here

Is the leasing team bilingual?
Yes. Residents mention Ada, Karina, and Rosy are bilingual and available to assist with leasing and billing.
Does Frankford Flats accept pets?
Yes, it is a pet-friendly community and welcomes dogs.
What happens if the AC breaks?
Maintenance responds, but one resident reported waiting a month for a permanent fix and receiving only a window AC unit; response times appear inconsistent.

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Frankford Townhomes has a deep responsiveness problem: most complaints center on calls going unanswered for weeks, in-person visits ignored, and maintenance requests taking up to three business days even for emergencies. A minority of reviewers praise case workers and the approval process, but accessibility and basic contact remain major barriers.

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3.4(141)✓ Google-verified

Fountains of Rosemeade has sharp divides: residents consistently praise Betty and Tante in the leasing office for quick, respectful help with requests and working through payment issues. The complex offers low rent, on-site parking, a pool, and welcomes pets. However, many long-term residents report persistent roaches and rodents that maintenance says it cannot solve, rising rent year after year without visible upkeep, infrastructure problems left unfixed despite repeated requests, and high crime including car break-ins and theft. Thin walls mean you hear neighbors constantly. The complex appears painted over but holds deeper structural cracks and foundation issues underneath.

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Last updated 2026-07-21