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Branch Creek Apartments

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 220 Google reviews · How we rank ›

3.4(220) 69 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Branch Creek Apartments
Service
Affordable & Subsidized Apartments
Reviews
220

What Residents Report

Renters consistently praise the leasing team, especially Winea, for swift applications and patient, personal attention throughout move-in. Staff answer questions thoroughly and stay in touch until residents get their keys.

Maintenance staff (Pablo, Titus) are described as professional and responsive. The grounds are clean, units arrive in good condition, and the dog park and amenities draw families. No major complaints surface in recent reviews.

Praised for
  • responsive staff member Winea
  • swift move-in and application process
  • professional maintenance and management
  • clean units and grounds
  • friendly and helpful service
responsive-staffquick-approvalhelpful-caseworkersclean-well-maintainedknowledgeable-staff
Best for: renters seeking fast, attentive leasing support and a well-maintained complex with family amenities
Think twice if: overall rating of 3.4 means 40% of reviewers gave one or two stars, suggesting significant dissatisfaction among some residents

What Works Here

  • staff go extra mile on move-in and questions
  • applications and lease processes move quickly
  • named staff known by residents for helpfulness
  • clean grounds and well-maintained units

Before You Apply: What To Expect

  • Winea (leasing/assistant manager) widely named for responsiveness, follow-up, and personal attention
  • Titus (manager) mentioned for friendliness and initiative (e.g., providing door alarm on move-in day)
  • Pablo (maintenance) noted for professionalism
  • after-hours support provided to residents
  • move-in process described as fast across multiple reviews

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
swift application and move-in process, staff stay engaged until keys are handed over

How This Community Compares Nearby

  • Rated 3.4 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

What Residents Mention Most

helpful stafffamily friendlycleanlinessnew carpettownhouseclean propertydog parkfinding a new homenew alarm systemlandscaping

How We Rate These Programs & Communities

Ranking Method
Star rating 0
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
117
4
11
3
5
2
6
1
81

Leasing & Application Office

Address
2250 Marsh Ln, Carrollton, TX 75006
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_conciergehas_in_unit_washer_dryerhas_onsite_maintenancehas_private_outdoor_space

Last verified 2026-07-22

Office & Application Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
1 & 2 bedroom apartmentsTownhomesPet friendly unitsPoolside cabanaSundeckDog parkBusiness centerADT smart home technology

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

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Common Questions About Applying Here

How quickly does the application process move?
Recent residents report the application and move-in procedure is swift and easy, with help readily available for questions.
Can I get help outside regular office hours?
Yes, staff have assisted residents after hours with move-in logistics and other issues.

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Residents praise the leasing team (especially Sabika, Kendra, and Freddy) for smooth approval and move-in processes, and report maintenance responds within hours to fix problems. Apartments are described as clean, the fitness center and pools are well-maintained, and the on-site management creates a welcoming atmosphere that many say feels safe. Parking is consistently tight and a minor frustration. Two residents reported serious issues with package handling and staff communication around lost deliveries, plus disputes over move-out charges. One reviewer felt staff discussed them unprofessionally on internal messages. These stand out against the broader positive picture.

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Residents consistently praise the front-desk team, especially Ada, Karina, and Rosy, for patient and helpful service during leasing and billing. Maintenance staff like David respond promptly and communicate clearly with residents. However, repeated complaints surface about slow repairs for critical systems like air conditioning, cockroach infestations, and aggressive fee enforcement. Some residents feel management prioritizes billing over fixing problems, though most five-star reviewers report satisfaction with day-to-day living and the neighborhood.

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Last updated 2026-07-21