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Branch Creek Apartments

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 223 Google reviews · How we rank ›

3.3(223) 61 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Branch Creek Apartments
Service
Affordable & Subsidized Apartments
Reviews
223

What Residents Report

Most residents who move in report smooth, friendly interactions with staff, particularly leasing agent Winea and manager Titus. The application and move-in process feels quick and well-handled. However, a significant minority report severe pest problems including ants, roaches, spiders, gnats, and rodents despite repeated pest control visits, creating a strong divide in the community experience.

The complex offers townhomes and one- or two-bedroom apartments with amenities like a dog park, gated entrance, and business center. Staff responsiveness during the move-in phase stands out, but residents struggling with ongoing maintenance issues like pest control face a sharply different reality than those in newly occupied or well-maintained units.

Praised for
  • responsive leasing staff
  • fast application and move-in
  • friendly and professional management
  • clean and attractive grounds
Watch-outs
  • pest infestation across multiple units
  • ineffective pest control response
responsive-staffhelpful-caseworkersmaintenance-issuesclean-well-maintained
Best for: Residents prioritizing fast, friendly onboarding and community amenities over intensive maintenance oversight.
Think twice if: Sensitive to pest issues; pest control responsiveness has not fully resolved infestations in all units.

What Works Here

  • experienced staff with strong follow-through
  • quick, transparent move-in process
  • welcoming community feel
  • full amenity set (pool, dog park, business center)

Before You Apply: What To Expect

  • Leasing agent Winea Doyle-Contreras and Manager Titus named as consistently helpful staff
  • In-unit washer-dryers available
  • Gated community with dog park
  • ADT smart home technology offered
  • Business center and concierge services
  • Some residents report ongoing ant, roach, spider, gnat, and rodent infestations despite pest control visits

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Fast, friendly application and move-in process balanced against unresolved pest infestations in multiple units.

How This Community Compares Nearby

  • Rated 3.3 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

What Residents Mention Most

new patio furniturehelpful stafffamily friendlycleanlinessquiet propertybeautiful apartmentstownhousedog parknew alarm systemlandscaping

How We Rate These Programs & Communities

Ranking Method
Star rating 0
Review volume 100
Review recency 100
Review sentiment 55
Profile completeness 100
Verification 30

Rating breakdown

5
118
4
12
3
5
2
6
1
82

Leasing & Application Office

Address
2250 Marsh Ln, Carrollton, TX 75006
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_conciergehas_in_unit_washer_dryerhas_onsite_maintenancehas_private_outdoor_space

Last verified 2026-08-21

Office & Application Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
1 & 2 bedroom apartmentsTownhomesPet friendly unitsPoolside cabanaSundeckDog parkBusiness centerADT smart home technology

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

More Income Based Apartments in This Area

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Common Questions About Applying Here

How responsive is the leasing team to questions during move-in?
Staff, particularly leasing agent Winea, respond quickly to questions and coordinate moves even for residents out of town. Several reviewers noted the process felt swift and manageable.
Does the complex have pet amenities?
Yes, there is a dog park on the grounds and the complex offers pet-friendly units.
What happens if I report maintenance issues like pest problems?
Pest control visits occur, but some residents report ongoing infestations of ants, roaches, spiders, gnats, and rodents despite repeated treatments. Experience may vary by unit.

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Office staff Betty and Tante earn consistent praise for professionalism and willingness to solve problems; some residents report smooth experiences over years. However, reviews from those experiencing pest control failures, mold smells, delayed maintenance, and lax grounds upkeep describe a property where amenities mask serious habitability gaps-roaches in ceiling corners, dog waste on walkways, overflowing dumpsters, and $100 fines for minor infractions like a cardboard box. Two distinct tenant populations emerge: long-term residents who value the affordable rent and engaged office staff stay put; recent or departed tenants report months-long waits for repairs, refusal to issue rental verifications, and conditions they consider unfit. Noise from a manager's car repair shop, thin walls, and strict fee enforcement add friction.

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Last updated 2026-08-21