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Heather Lane Apartments

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 130 Google reviews · How we rank ›

3.4(130) 58 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Heather Lane Apartments
Service
Affordable & Subsidized Apartments
Reviews
130

What Residents Report

Strong individual staff members have helped some residents move in smoothly and feel at home, but widespread maintenance failures and chaotic management changes have left many struggling with unresolved repairs, billing confusion, and collections agencies.

Since a buyout in late 2024, the complex faces high turnover and communication breakdowns. Multiple residents report appliances not fixed in months, roaches, mold, and water damage, while unpaid deposits disappear into bureaucratic limbo despite documented proof residents should be refunded.

Praised for
  • dedicated individual staff members
  • spacious units
  • family-friendly amenities
  • helpful with application process
Watch-outs
  • persistent maintenance failures
  • unresponsive management
  • deposit/billing disputes sent to collections
  • disorganized application process
responsive-staffmaintenance-issuesunresponsive-managementpoor-communication
Best for: Families seeking short-term affordable housing with good upfront staff support, before committing long-term.
Think twice if: Management turnover and maintenance backlog mean long-waits for repairs; document all communications and deposit agreements in writing before moving in.

What Works Here

  • spacious floor plans
  • responsive individual staff members
  • family and pet-friendly amenities

Before You Apply: What To Expect

  • Manager Ms. Betty and staff member Cheri praised for application help and follow-up
  • Maintenance delays spanning months: refrigerators, AC units, fire alarms, dishwashers
  • Major turnover reported: 4 general managers and 3 regional managers in 6 months post-buyout (October 2024)
  • Roach infestation in at least one unit
  • Residents report 70+ vacant units
  • Multiple residents sent to collections over disputed deposits and utilities without prior notice

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Spacious townhomes attract families, but months-long maintenance delays and management chaos undermine affordability promise.

How This Community Compares Nearby

  • Rated 3.4 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

What Residents Mention Most

townhousesfriendly office staffspacious apartmentsquick maintenancepricingsafeapplication processgympoolscleanliness

How We Rate These Programs & Communities

Ranking Method
Star rating 0
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
63
4
16
3
7
2
3
1
41

Leasing & Application Office

Address
100 Heather Ln Cir, Terrell, TX 75160
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_basketball_courthas_business_centerhas_fitness_centerhas_private_outdoor_spacewelcomes_pets

Last verified 2026-07-22

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-19:00
Thursday
08:30-17:30
Friday
08:30-17:00
Saturday
10:00-17:00
Sunday
10:00-17:00

As listed on Google.

From the Property

Services listed
2 and 3-bedroom townhomespet-friendly housingpoolschildren's playgroundspicnic area with BBQ grillsbasketball courtfitness centerresident activity center

Credentials claimed:Tax Credit/Income Restricted Community, Equal Housing Opportunity, ADA

As published by the business on its own website; not independently verified.

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Common Questions About Applying Here

What amenities are included?
Pools, fitness center, children's playgrounds, picnic area with BBQ grills, basketball court, gated entry, and resident activity center.
Are pets allowed?
Yes, the complex is pet-friendly.
What happened to management recently?
The complex was bought by AOG Living in October/November 2024; multiple residents report rapid staff turnover and service decline since then.

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Meadowbrook
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Meadowbrook residents prize specific staff members-coordinators like Sharri and Ms. Thomas who organize activities, food pantries, and community events-and appreciate the fitness center and pool. Residents also note quick maintenance response. However, the leasing office draws consistent criticism: Marie and Carmell receive both heartfelt praise and damning complaints about rudeness and professionalism, emails go unanswered for months, noise issues are not resolved, and billing discrepancies strand residents with large unexpected charges. The experience depends heavily on which staff member you encounter and how quickly your problem needs solving. Families drawn to the amenities, activities, and affordability often stay; others report feeling trapped by strict tenant rules, locked gates, and an unresponsive management layer that sits between residents and the front-office staff who actually help.

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Staff at this Dallas complex go out of their way to create community through events and the resident food pantry, earning strong loyalty from families. Yet soundproofing fails badly: downstairs residents hear every footstep and bump from above, starting as early as 2 AM, which undercuts the luxury finish these newer apartments project. Leasing teams like Sophia, Adalina, and especially Jackie Martinez receive consistent praise for professionalism and warmth through move-in and ongoing support. Management's weak point is responsiveness to resident complaints about parking, security, and trash, leaving some feeling their concerns get brushed aside.

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Last updated 2026-07-21