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Evergreen at Lewisville Apartments Senior Living

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 79 Google reviews · How we rank ›

4.0(79) 63 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Evergreen at Lewisville Apartments Senior Living
Service
Affordable & Subsidized Apartments
Reviews
79

What Residents Report

Maintenance staff like Ruberth and leasing team members like Erica earned consistent praise for responsiveness and kindness, and many residents enjoy the gated location and social activities. But reviews show a sharp divide tied to recent ownership changes: longtime residents report understaffing in the office and housekeeping, rising rents that burden seniors on fixed incomes, unresolved neighbor complaints, and deferred maintenance like unfinished hallway work and missing dining furniture.

A newer director appears to have steadied operations for some, though complaints about call response, lease violations, and building upkeep persist. The property draws strong feelings both ways-some call it their best home, others say it has become unlivable for budget-conscious seniors and warn potential residents to inspect all three floors themselves.

Praised for
  • responsive maintenance staff named Ruberth and others
  • kind and professional staff like Ms. Valencia and Erica
  • gated community and location convenience
  • friendly resident community and social activities
Watch-outs
  • staffing shortages in office, maintenance, housekeeping since ownership change
  • maintenance and cleanliness issues worsening
  • rent increases strain fixed-income seniors
  • neighbor disturbances and lack of lease enforcement
  • unfinished repairs and delayed renovations
responsive-staffmaintenance-issueslong-wait-timeswell-maintained-unitsknowledgeable-staffhelpful-caseworkerssafe-neighborhood
Best for: Seniors seeking a gated, walkable community with responsive maintenance and social programming.
Think twice if: Budget-conscious seniors should know rent rises yearly, office staffing is thin, and building maintenance is behind despite recent management changes.

What Works Here

  • responsive maintenance technicians
  • gated community near churches and grocery stores
  • social activities and card games
  • professional leasing team

Before You Apply: What To Expect

  • Maintenance technician Ruberth responds on weekends early morning and handles emergency repairs efficiently
  • Leasing staff Erica and Keisha noted for welcoming approach
  • Office manager Ms. Valencia praised for problem-solving
  • Gated entrance now consistently closed for safety
  • Housekeeping position currently vacant
  • Four elevators; only lobby elevator air-conditioned
  • Dining furniture replacement promised two years ago, not completed
  • Hallway painting started over a year ago, unfinished

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Maintenance staff highly responsive; office staffing and lease enforcement weak since ownership change; rent increases strain fixed-income residents.
Senior Low Income Housing
Social activities and gated safety appeal to seniors, but annual rent hikes and rising costs test affordability for those on fixed income.

How This Community Compares Nearby

  • Rated 4 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

What Residents Mention Most

courtyardgated communitysuperb managementfriendly atmospherekind staffhousekeeping staffsenior livingmaintenance staffcleanlinesscard games

How We Rate These Programs & Communities

Ranking Method
Star rating 30
Review volume 83
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
47
4
10
3
10
2
0
1
12

Leasing & Application Office

Address
415 S Garden Ridge Blvd, Lewisville, TX 75067
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_wheelchair_accessible_restroomhas_business_centerhas_elevatorhas_fitness_centerhas_private_outdoor_space

Last verified 2026-07-22

Office & Application Hours

Monday
09:00-17:00
Tuesday
09:00-17:00
Wednesday
09:00-17:00
Thursday
09:00-17:00
Friday
09:00-17:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

As published by the business on its own website; not independently verified.

Enquire about Evergreen at Lewisville Apartments Senior Living

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Common Questions About Applying Here

Is the community gated?
Yes, gates are now consistently closed for resident safety.
What is the maintenance response time for emergencies?
Maintenance technician Ruberth responded to a Sunday morning 5:30 am call in about 30 minutes, though current staffing is reportedly below full strength.
Are there social activities for residents?
Residents mention card games, board games, and activities planned by staff, though one reviewer noted fewer activities in recent years.

Similar low income housing program nearby

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Valley Ridge Apartment Homes

3.8(204)✓ Google-verified

Residents report exceptional service from named staff like Aidé, Angel, and Erika, with clean common areas and a welcoming leasing experience. However, since Fairfield Properties resumed management in January 2025, the office is frequently closed for training with phone system unresponsive, maintenance requests go incomplete, and the pool sat unopened through June despite May promises. Units remain dated unless residents depart. Some guests describe a feeling the property treats leasing as transactional, particularly when application fees are retained after tenant cancellations force approved applicants to reapply.

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Tower Ridge Apartments
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Tower Ridge Apartments

3.2(90)✓ Google-verified

Some residents praise the quiet environment and helpful staff like Kara and Kelby, but the experience is uneven. Major complaints center on unresponsive management (particularly named staff), deposit refunds withheld without proper communication, noise complaints ignored, pest damage, and strict visitor parking rules (seven visits per month limit). The new ownership appears to have brought changes, though maintenance delays and inconsistent customer service remain concerns.

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MacArthur Ridge Apartments
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MacArthur Ridge Apartments

3.6(292)✓ Google-verified

Half the reviews reflect satisfaction with location, affordability, and quick maintenance responses; staff members like Karla and Shiloh earned specific praise for helpfulness. The other half describe serious failures: repeated water leaks left unrepaired for months, mold in units, pest infestations that staff only temporarily address, robbery without adequate security or management accountability, and questionable billing practices on move-out. Residents report management dismissing safety concerns rather than solving them.

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Last updated 2026-07-21