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MacArthur Ridge Apartments

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 294 Google reviews · How we rank ›

3.6(294) 61 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
MacArthur Ridge Apartments
Service
Affordable & Subsidized Apartments
Reviews
294

What Residents Report

MacArthur Ridge delivers convenient, affordable apartments in a quiet setting, with some residents praising responsive staff and solid maintenance. However, complaints about pest control, recurring water damage, temporary repairs, and management's dismissiveness on serious issues undercut this experience. The wide gap between five-star and one-star ratings reflects two distinct resident experiences: those satisfied with location and price versus those frustrated by unresolved maintenance and safety problems.

Recent shift: No notable recent shift; most categories of complaint (maintenance, pests, management responsiveness, water damage) appear consistently across the review timeline from recent to 11 months ago.

Praised for
  • location convenience and affordability
  • responsive office staff on good days
  • quick maintenance when it works
  • peaceful, quiet community
  • spacious, clean units
Watch-outs
  • unresponsive management after hours and on escalation
  • pest control failures and infestations
  • temporary maintenance fixes rather than permanent repairs
  • water leaks and mold not resolved
  • safety concerns and poor security
  • billing and move-out charge disputes
responsive-staffmaintenance-issuesclean-well-maintainedpoor-communicationunresponsive-management
Best for: commuters prioritizing location and affordability over intensive maintenance responsiveness
Think twice if: pest issues, water leaks, or unresolved maintenance are deal-breakers; management escalation can be slow and frustrating

What Works Here

  • convenient Valley Ranch location near major Dallas areas and airports
  • affordable pricing compared to nearby alternatives
  • quiet, peaceful community environment

Before You Apply: What To Expect

  • Leasing staff member Karla mentioned by name in both positive move-in review and negative move-out dispute
  • Emergency maintenance described as rude by at least one resident
  • Ground-floor units prone to flooding during heavy rains
  • Cockroach infestations reported in multiple reviews despite pest control
  • Maintenance resolves only about 70% of issues permanently according to long-term resident
  • One resident reported spending $30 monthly out-of-pocket on pest control
  • No security gates or street lighting noted as safety concern
  • Bathroom roof leaks and mold recurrence

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Location and base affordability draw residents, but unresolved maintenance, pest control, and management responsiveness gaps frustrate long-term tenants on move-out and during emergencies

How This Community Compares Nearby

  • Rated 3.6 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

What Residents Mention Most

helpful staffpeaceful environmentbalcony viewcleanlinessapartment huntingbudget friendlyquick maintenanceclean communityaffordabilitykind staff

How We Rate These Programs & Communities

Ranking Method
Star rating 8
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
136
4
57
3
20
2
14
1
67

Leasing & Application Office

Address
10701 N MacArthur Blvd, Irving, TX 75063
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_fitness_centerhas_hot_tubhas_onsite_maintenancehas_private_outdoor_spacewelcomes_petshas_swimming_pool

Last verified 2026-08-21

Office & Application Hours

Monday
08:30-17:00
Tuesday
08:30-17:00
Wednesday
08:30-17:00
Thursday
08:30-17:00
Friday
08:30-17:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
1 & 2-bedroom apartmentsFitness center with free weightsOutdoor swimming poolPet-friendly livingFlexible lease termsSecure package receiving

As published by the business on its own website; not independently verified.

More Income Based Apartments in This Area

Valley Ranch

Enquire about MacArthur Ridge Apartments

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to MacArthur Ridge Apartments. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Is MacArthur Ridge pet-friendly?
Yes, their website lists pet-friendly living as a service. Pets are welcomed.
What happens during heavy rain?
Ground-floor units have flooded during storms according to multiple reviews; water leaks and mold in closets are mentioned as recurring problems that receive temporary rather than permanent repairs.

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Valley Trails draws strong praise for its maintenance crew and leasing staff, with several residents reporting quick repairs and patient application support from named team members. The property appeals to families seeking a quiet, well-maintained setting with good groundskeeping. However, recent management changes have divided opinion sharply; some residents describe a dramatic turnaround and improved responsiveness, while others report rudeness, slow application handling, and unresolved pest issues that prompted complaints to the Texas tenant authority. Reviewers highlight maintenance specialists Trey, Akeem, and Aykaim for their responsiveness, and leasing staff Keisha and Terri for professionalism. The property offers washer-dryer connections, private patios, a pool, and pet-friendly policies. A $1,000 move-in discount is advertised. The most serious complaints center on management conduct and pest control, with one tenant noting cracked walls, loose fixtures, and mold.

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Residents consistently praise the friendly office team-especially named staff Frenchell and Donna-for quick, responsive help with questions and repairs. The property itself appeals to renters seeking peace and order: maintenance moves fast, parking is ample and free, the pool and playground attract families, and the community feels safe and well-kept. One older review described serious issues in a specific unit, but recent feedback paints a very different picture.

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Last updated 2026-08-21