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Valley Trails Apartments

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 164 Google reviews · How we rank ›

3.9(164) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Subsidized Apartments
Valley Trails Apartments
Service
Affordable & Subsidized Apartments
Reviews
164

What Residents Report

Valley Trails draws strong praise for its maintenance crew and leasing staff, with several residents reporting quick repairs and patient application support from named team members. The property appeals to families seeking a quiet, well-maintained setting with good groundskeeping. However, recent management changes have divided opinion sharply; some residents describe a dramatic turnaround and improved responsiveness, while others report rudeness, slow application handling, and unresolved pest issues that prompted complaints to the Texas tenant authority.

Reviewers highlight maintenance specialists Trey, Akeem, and Aykaim for their responsiveness, and leasing staff Keisha and Terri for professionalism. The property offers washer-dryer connections, private patios, a pool, and pet-friendly policies. A $1,000 move-in discount is advertised. The most serious complaints center on management conduct and pest control, with one tenant noting cracked walls, loose fixtures, and mold.

Praised for
  • responsive maintenance staff
  • helpful leasing team
  • safe, quiet community
  • family-friendly environment
Watch-outs
  • rude management staff
  • pest control issues
  • maintenance quality concerns
  • slow application processing
responsive-staffrude-staffmaintenance-issuessafe-neighborhoodunresponsive-managementclean-well-maintainedpoor-communication
Best for: Families seeking quiet, pet-friendly housing with strong maintenance support.
Think twice if: Investigate pest control and management responsiveness before signing a lease.

What Works Here

  • responsive maintenance team
  • helpful leasing staff
  • quiet, safe neighborhood
  • family and pet friendly

Before You Apply: What To Expect

  • Maintenance staff named Trey, Akeem, and Aykaim praised for quick water heater replacement and attentive repairs
  • Leasing staff Keisha and Terri highlighted for patient application support
  • Management change in March 2023 led to sharp divergence in resident satisfaction
  • Complaints include roaches, cracked walls, mold, and loose fixtures left unsealed
  • One tenant reported hung-up call and delayed deposit return during application process

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Maintenance and leasing staff earn consistent five-star praise; new management (2023 onward) shows improvement but management rudeness and pest issues remain contested.

How This Community Compares Nearby

  • Rated 3.9 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

What Residents Mention Most

helpful staffquiet sectorleasing processsafe environmentkind staffnew managementrelocation assistancepest controlnice neighborscleanliness

How We Rate These Programs & Communities

Ranking Method
Star rating 26
Review volume 96
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
108
4
8
3
7
2
5
1
36

Leasing & Application Office

Address
8903 E Valley Ranch Pkwy, Irving, TX 75063
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_onsite_maintenancehas_private_outdoor_spacewelcomes_petshas_swimming_poolhas_onsite_parkingwelcomes_dogs

Last verified 2026-08-21

Office & Application Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
11:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
2 and 3 bedroom apartment homesresident social loungeswimming poolsun deckon-site playgroundon-site laundry centerpet-friendly communityonline payments
Published prices
move-in discount
$1,000 OFF

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

More Income Based Apartments in This Area

Valley Ranch

Enquire about Valley Trails Apartments

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to Valley Trails Apartments. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Are pets allowed?
Yes. The community is pet-friendly, though one resident reported management criticism of how they walked their service dog.
What amenities are included?
Swimming pool, sun deck, playground, resident social lounge, on-site laundry, washer-dryer connections, private patios and balconies.
Is there a move-in special?
The business advertises $1,000 off move-in costs.

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Many residents praise the front-office team for warmth and quick fixes on urgent problems like AC or door locks, and the apartments themselves are spacious and affordable. Still, a significant group reports months-long waits for repairs to roofs, bathrooms, and plumbing, with mold covered over rather than fixed, while management has been accused of rudeness and charging residents for damage caused by the complex's own negligence. Recent reviews also flag growing vandalism by unregistered minors, package theft, and car damage in the community. The property offers a gym and parks in good condition, and parking permits are available, though spots away from buildings can be tight.

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Last updated 2026-08-21