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Valley Trails Apartments

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 162 Google reviews · How we rank ›

3.9(162) 65 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Valley Trails Apartments
Service
Affordable & Subsidized Apartments
Reviews
162

What Residents Report

Valley Trails has a sharp divide. Residents who dealt with Keisha, Kayla, and Stephanie in the leasing office and maintenance crew (Trey, Akeem) describe warmth, speed, and genuine care. The grounds are clean and quiet. But new management brought a hard turn: complaints about rudeness, false reports, roaches, unresponsive staff, and one tenant reported the complex withheld a deposit illegally. A few reviews note improvement under the current management; others reflect ongoing tension with the office culture.

The maintenance team and certain staff members appear to drive satisfaction when residents can reach them. The leasing process itself (when handled by the right person) is praised as smooth. The core tension is between individual staff excellence and an office environment that some describe as hostile. Pest control issues and application delays are also cited.

Praised for
  • responsive maintenance team
  • helpful leasing staff by name (Keisha, Kayla, Stephanie)
  • clean grounds and family-friendly environment
  • quiet, safe neighborhood
Watch-outs
  • rude, unprofessional management (new)
  • roaches and maintenance issues
  • delayed application process
  • poor customer service at front desk
responsive-staffhelpful-caseworkersclean-well-maintainedpoor-communicationrude-staffmaintenance-issuesslow-application-process
Best for: Families seeking quiet, pet-friendly affordable housing with responsive maintenance.
Think twice if: Management communication and consistency have been inconsistent; roach complaints and delayed responses have occurred recently.

What Works Here

  • maintenance crew responsive and named (Trey, Akeem)
  • certain leasing staff highly professional (Keisha, Kayla, Stephanie)
  • quiet, safe, family-oriented community
  • pet-friendly with amenities

Before You Apply: What To Expect

  • Maintenance staff Trey and Akeem praised for responsiveness and explaining repairs
  • Leasing staff Keisha, Kayla, and Stephanie named for professionalism
  • One tenant reported illegal deposit withholding and hang-up during dispute
  • Roach infestations mentioned
  • New management transition occurred around March 2023, with mixed sentiment before and after
  • Paint job quality criticized in one review but later retracted after management change

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Leasing process praised as smooth when handled by Keisha; application delays and rudeness reported under new management; maintenance responsiveness highly valued

How This Community Compares Nearby

  • Rated 3.9 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

What Residents Mention Most

helpful staffquiet sectorleasing processsafe environmentkind staffnew managementrelocation assistancepest controlnice neighborscleanliness

How We Rate These Programs & Communities

Ranking Method
Star rating 26
Review volume 96
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
106
4
8
3
7
2
5
1
36

Leasing & Application Office

Address
8903 E Valley Ranch Pkwy, Irving, TX 75063
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_onsite_maintenancehas_private_outdoor_spacewelcomes_petshas_swimming_poolhas_onsite_parkingwelcomes_dogs

Last verified 2026-07-22

Office & Application Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
11:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

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Common Questions About Applying Here

Are pets allowed?
Yes, the complex welcomes pets and dogs.
Does the complex have maintenance on-site?
Yes, on-site maintenance is available. Residents report that maintenance team Trey and Akeem respond quickly to requests.
Is the complex wheelchair accessible?
Yes, it has a wheelchair-accessible entrance and parking.

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Last updated 2026-07-21