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Valley Ridge Apartment Homes

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 205 Google reviews · How we rank ›

3.8(205) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Subsidized Apartments
Valley Ridge Apartment Homes
Service
Affordable & Subsidized Apartments
Reviews
205

What Residents Report

Five-star reviewers highlight staff members by name, praising their patience, kindness, and attentiveness during tours and the leasing process. Staff like Angel Betancourt, Theresa, and Erika earned specific mention for going above and beyond. The units themselves are described as clean, spacious, and cozy.

One-star reviews paint a starkly different picture after move-in. Residents report mold, ceiling collapses, flooding, cockroach nests, and maintenance requests that go unfinished for weeks. Management changes have led to office closures mid-week, an AI phone system that blocks human contact, and staff who don't show up for scheduled tours. The pool has remained closed for months despite promises to open it, and the company has refused to refund application fees when promised units fell through.

Praised for
  • helpful and responsive staff members
  • clean common areas and units
  • cozy atmosphere
  • spacious apartments
Watch-outs
  • chronic maintenance failures and poor follow-up
  • unresponsive management and repeated closures
  • mold, water damage, and structural issues not repaired
  • pool delayed for months and mismanaged
responsive-staffclean-well-maintainedmaintenance-issuesunresponsive-managementpoor-communication
Best for: People applying during initial tours and leasing, when staff responsiveness and unit condition are strongest.
Think twice if: Maintenance issues, mold, water damage, and unfinished repairs are chronic; management turnover and office closures make it hard to reach staff after move-in. Recent policy changes have frustrated residents.

What Works Here

  • Named staff go above and beyond during leasing and tours
  • Clean, spacious units and common areas at move-in
  • Pet-friendly with accessible parking and amenities
  • 2 to 3 bedroom options at lower price points

Before You Apply: What To Expect

  • Staff named by residents: Angel Betancourt, Theresa, Erika, Heaven, Aidé Aguilar, and Carlos (caretaker; cited for rudeness by one resident)
  • Mold and mildew reported in units
  • Ceiling collapse and water damage with slow repair response
  • Pool delayed for 2 months (May to early July) despite promises
  • AI phone system 'Fiona' prevents residents from reaching office staff
  • Office closed multiple times per week for training under Fairfield management (as of January 2025)
  • Maintenance staff frequently swapped; repairs often incomplete on first visit
  • $150 application fee retained when promised unit fell through via tenant cancellation (no fault of applicant)

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Leasing and tour experience praised; post-move-in maintenance, repairs, and management communication severely criticised.

How This Community Compares Nearby

  • Rated 3.8 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

What Residents Mention Most

helpful staffclean common areascozy atmosphereleaserespectful neighborsmoldleasing processcleanlinessspacious apartmentsinformative staff

How We Rate These Programs & Communities

Ranking Method
Star rating 20
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
122
4
17
3
15
2
5
1
46

Leasing & Application Office

Address
1000 Valley Ridge Blvd, Lewisville, TX 75077
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_onsite_maintenancehas_private_outdoor_spacewelcomes_petshas_swimming_poolhas_onsite_parkinghas_parking_lot_paid

Last verified 2026-08-21

Office & Application Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
11:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
2 bedroom apartments3 bedroom apartmentsSwimming poolResident loungeBusiness centerPet-friendly apartments
Published prices
Apartments
$1,000 OFF For a Limited Time Only

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

More Income Based Apartments in This Area

Surrounding Areas

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Common Questions About Applying Here

Are apartments pet-friendly?
Yes. The complex advertises pet-friendly apartments and has on-site parking and a swimming pool.
What does it cost to move in?
The business advertises $1,000 off for a limited time. Application fees are $150. Residents have reported they are non-refundable even if the offered unit becomes unavailable.
Can I reach management by phone?
Recent residents report difficulty reaching the office by phone; the system routes to an AI named 'Fiona' and calls are not returned. Office hours have also closed multiple times per week for training.

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Hebron Trails Apartments

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Residents consistently praise the friendly office team-especially named staff Frenchell and Donna-for quick, responsive help with questions and repairs. The property itself appeals to renters seeking peace and order: maintenance moves fast, parking is ample and free, the pool and playground attract families, and the community feels safe and well-kept. One older review described serious issues in a specific unit, but recent feedback paints a very different picture.

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Last updated 2026-08-21