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Costa Mirada

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 156 Google reviews · How we rank ›

3.5(156) 59 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Costa Mirada
Service
Affordable & Subsidized Apartments
Reviews
156

What Residents Report

The 3.5-star complex draws strong praise for its leasing team-Amy and Laura get consistent mention for patience and professionalism-and for the physical apartments themselves, which reviewers consistently call clean and attractive. The steep divide emerges in maintenance: some residents report smooth, problem-free stays, while others describe AC outages lasting weeks, pest control gaps, and staff who refuse callbacks or show up when no one is home. One detailed complaint includes emergency water outages with delayed notification and unleashed dogs on grounds that created safety concerns.

What separates Costa Mirada from rivals is the front-office experience during move-in. Reviewers praise clear communication and genuine help with the application. The complications arise when something breaks or needs attention after occupancy: waiting periods stretch to two weeks, AC stops in summer heat, and the responsiveness that marked the start of the lease can flip to dismissive or hostile during complaints. Maintenance unpredictability and pest control gaps are the thorniest recurring issues across negative reviews.

Praised for
  • responsive, patient front office staff (Amy, Laura named)
  • clean, well-kept apartments and grounds
  • straightforward application process
  • quality finishes and floor plans
Watch-outs
  • slow or no-show maintenance responses
  • AC failures and long repair delays
  • rude office communication during problems
  • pest control inadequate (roaches reported)
  • unsafe conditions (unleashed dogs, lack of resident alerts)
responsive-staffmaintenance-issuesclean-well-maintainedrude-stafffair-application-processwell-maintained-units
Best for: First-time renters who prioritize leasing support and apartment condition over maintenance reliability.
Think twice if: You rely on quick maintenance response times or have AC/HVAC concerns; delayed repairs and rude office communication during complaints are recurring issues.

What Works Here

  • attentive, named leasing staff (Amy, Laura)
  • physically clean and attractive units
  • straightforward move-in process

Before You Apply: What To Expect

  • Leasing staff Amy and Laura named repeatedly for patience and professionalism
  • AC failures reported to last 2+ weeks before repair
  • Pest control gaps; one resident reported three years with single pest control visit despite repeated requests
  • One emergency water outage lasting 5+ hours with delayed resident notification
  • Unleashed dogs on property cited as safety hazard; at least one incident of dog chase reported

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Leasing staff earn consistent praise for move-in support; maintenance delays and AC failures are the leading complaints after occupancy.

How This Community Compares Nearby

  • Rated 3.5 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

What Residents Mention Most

helpful staffclean propertyeasy application processpoolpretty apartmentsfloor plansbugsfront office staffcleanlinessfeeling at home

How We Rate These Programs & Communities

Ranking Method
Star rating 3
Review volume 95
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
80
4
10
3
13
2
10
1
43

Leasing & Application Office

Address
9323 Somerset Rd Apartment 6302, San Antonio, TX 78211
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenancehas_private_outdoor_space

Last verified 2026-08-21

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
10:00-19:00
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
Apartment rentalsOne bedroom apartmentsTwo bedroom apartmentsThree bedroom apartmentsFour bedroom apartmentsActivity centerSwimming poolLaundry facility

As published by the business on its own website; not independently verified.

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Common Questions About Applying Here

Can I expect quick help if my AC breaks in summer?
Reviews show AC repairs take 2-3 weeks or longer; one resident reported their AC out for 2 weeks after the first repair, then failing again within weeks. Multiple complaints cite office rudeness when calling for help.
What amenities are available?
Their website lists an activity center, swimming pool, laundry facility, fitness center, and business center. Units have in-unit washer/dryer; parking is wheelchair accessible.
Will the leasing team help me through move-in?
Multiple reviews praise Amy and Laura for patient, communicative help during the application and move-in process, especially for first-time renters.

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Leasing staff, especially Stephanie, earn consistent praise for moving applicants into units quickly and without stress. Maintenance staff Mundo, Sam, and Edmundo respond to repair requests within hours or a day, though a small number of residents report difficulty getting chronic issues like clogged vents addressed after multiple service calls. The complex sits on South San Antonio near I-410 and I-35 with 2-4 bedroom units. Recent reviews note new staff and upgrades improving the community. Residents describe a peaceful living environment and friendly, attentive service throughout their stay.

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Port Royal Apartment Homes
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Most residents praise the friendliness and professionalism of staff like Liz, Lori German, and Art, who handle move-ins smoothly and respond to maintenance requests with care. The affordable rents attract long-term tenants, but persistent pest control failures, uneven office attitudes, and delayed AC repairs frustrate others; one 16-year resident stays despite robberies and staffing shortages. Recent complaints center on ant infestations in building three, missed pest control appointments, and unpredictable maintenance speed. Some seniors report rude office encounters and recurring AC failures. Positive reviews cluster around leasing and maintenance staff by name, suggesting quality varies by person rather than policy.

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Tenants report genuine helpfulness from specific staff members, particularly office staff and the newer maintenance supervisor, but this does not offset systematic failures. Chronic mold, water leaks, pest infestations, and work orders closed without completion persist for years in some units; common areas lack upkeep. Those who avoid maintenance trouble praise the place; those who encounter it describe a pattern of temporary patches instead of real fixes.

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Last updated 2026-08-21