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Gardens at San Juan Square

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 131 Google reviews · How we rank ›

3.3(131) 57 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Subsidized Apartments
Gardens at San Juan Square
Service
Affordable & Subsidized Apartments
Reviews
131

What Residents Report

Tenants report genuine helpfulness from specific staff members, particularly office staff and the newer maintenance supervisor, but this does not offset systematic failures. Chronic mold, water leaks, pest infestations, and work orders closed without completion persist for years in some units; common areas lack upkeep. Those who avoid maintenance trouble praise the place; those who encounter it describe a pattern of temporary patches instead of real fixes.

Recent shift: Marked improvement in maintenance response time since Abraham's hire as maintenance supervisor (noted in recent 5-star review about 30-minute arrival); however, systematic pest and water damage issues remain unresolved in some units.

Praised for
  • helpful, responsive staff members
  • improved maintenance team response time
  • respectful office interactions
  • management willing to work with tenants
Watch-outs
  • chronic maintenance issues not properly fixed
  • pest infestations (roaches, mice, rats)
  • work orders closed without action taken
  • dirty common areas and hallways
  • poor unit turnover cleanliness
responsive-staffmaintenance-issuespoor-communicationunresponsive-managementunsafe-conditions
Best for: Tenants who avoid maintenance-heavy situations and value staff communication.
Think twice if: History of unresolved mold, leaks, and pest problems; check maintenance track record before signing.

What Works Here

  • Named staff (Jada, Abraham) known for responsiveness
  • newer maintenance supervisor reduced response times significantly
  • energy-efficient units
  • wheelchair access and dog-friendly policy

Before You Apply: What To Expect

  • Abraham (maintenance supervisor): arrival within 30 minutes; hired recently (as of 2025), dramatically improved response time
  • Jada (office staff): cited repeatedly for follow-up and professional service
  • Chronic issues: one tenant reported five-year pattern of ceiling leaks and mold painted over; another reported roach infestation from move-in with work orders closed without completion
  • Common area neglect: hallways and staircases flagged for power washing need
  • Water bill: tenant responsibility, creating hardship when leaks are not quickly fixed

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Staff responsiveness praised, but severe maintenance and pest issues undermine housing quality.

How This Community Compares Nearby

  • Rated 3.3 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

What Residents Mention Most

resident caresweetest staffwork ordersapplication processnewnessavailabilityoffice staffmaintenancecleanlinessproperty manager

How We Rate These Programs & Communities

Ranking Method
Star rating 0
Review volume 92
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
57
4
14
3
10
2
8
1
42

Leasing & Application Office

Address
2003 S Zarzamora St, San Antonio, TX 78207
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_parking_lot_paidwelcomes_dogs

Last verified 2026-08-21

Office & Application Hours

Monday
09:00-17:00
Tuesday
09:00-17:00
Wednesday
09:00-17:00
Thursday
09:00-17:00
Friday
09:00-17:00
Saturday
09:00-17:00
Sunday
09:00-17:00

As listed on Google.

From the Property

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartments4-bedroom apartmentsenergy-efficient homeswalking trailsgreen space
Published prices
2-bedroom apartments
starting at $799
3-bedroom apartments
starting at $799

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

Enquire about Gardens at San Juan Square

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to Gardens at San Juan Square. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Is there parking available?
Yes, paid parking lot on-site with wheelchair-accessible spaces available.
Are dogs allowed?
Yes, the property welcomes dogs.
What sizes are available and what do they cost?
1-, 2-, 3-, and 4-bedroom units offered. 2- and 3-bedroom apartments start at $799, according to their website.

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Last updated 2026-08-21