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Zara Apartment Homes

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 301 Google reviews · How we rank ›

4.2(301) 59 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Zara Apartment Homes
Service
Affordable & Subsidized Apartments
Reviews
301

What Residents Report

Most recent visitors praise the friendly office staff and quick fixes when issues are reported, especially staff member Alexa. The welcoming atmosphere makes newcomers feel at home. However, chronic complaints emerge across reviews: maintenance takes months on major problems like bathroom damage and plumbing, repairs involve shortcuts like painting over mold, and safety concerns include vandalism, theft, and hazardous conditions like falling ceiling tiles and missing hot water that management refuses to address promptly.

A clear divide exists between office hospitality and maintenance follow-through. While some residents renewed contracts after years of service, others describe unresponsive management when serious damage appears, including one report of a manager refusing to help and withholding corporate contact information. The complex shows visible wear and safety lapses despite cosmetic exterior updates.

Praised for
  • friendly and respectful staff
  • quick maintenance response
  • welcoming atmosphere
  • management quality
Watch-outs
  • maintenance delays and poor repairs
  • property safety and security issues
  • management conduct concerns
  • hazardous living conditions
responsive-staffmaintenance-issueshelpful-caseworkersunsafe-conditions
Best for: Renters seeking affordable apartments with friendly office service and willing to advocate for maintenance needs.
Think twice if: Families with children or those requiring reliable long-term maintenance should investigate repair timelines and management responsiveness first.

What Works Here

  • welcoming office staff and onsite services
  • quick response to maintenance calls when made
  • affordable pricing in Northwest Dallas
  • pet-friendly with parking and fitness center

Before You Apply: What To Expect

  • Staff member Alexa named for helpful leasing assistance
  • Maintenance response on AC and door locks described as rapid in some cases
  • Maintenance delays reported for bathroom repairs lasting several months
  • Ongoing vandalism and package theft reported in complex
  • Manager Maria cited for dismissive conduct and withholding corporate contact information
  • Residents reported mold covered with paint rather than properly repaired
  • Ceiling damage and burst pipes described as unaddressed despite monthly fines charged

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Office staff deliver welcoming, respectful service during leasing; maintenance responsiveness on minor issues varies sharply from chronic delays on major repairs like plumbing and structural damage.

How This Community Compares Nearby

  • Rated 4.2 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

What Residents Mention Most

spacious apartmentsrespectful staffquiet placeaffordable apartmentswelcoming atmosphererenovationrental processstaff attentioncleanedclear explanations

How We Rate These Programs & Communities

Ranking Method
Star rating 45
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 25
Verification 0

Rating breakdown

5
216
4
20
3
14
2
3
1
48

Leasing & Application Office

Address
3109 Chapel Creek Dr, Dallas, TX 75220
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_fitness_centerhas_private_outdoor_spacewelcomes_petshas_parking_lot_free

Last verified 2026-07-22

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Common Questions About Applying Here

How fast does maintenance respond?
Some residents report quick fixes on AC and door locks within days. Others describe months-long waits on bathroom repairs, plumbing, and ceiling leaks.
Is the neighborhood safe?
Recent reviews describe ongoing vandalism, package theft, and property damage from minors and vehicle break-ins, a shift the reviewer notes from past years.
Are pets allowed?
Yes, the community welcomes pets.

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Last updated 2026-07-21