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Zara Apartment Homes

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 304 Google reviews · How we rank ›

4.2(304) 59 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized ApartmentsPublic Housing Authorities
Zara Apartment Homes
Services
Affordable & Subsidized Apartments, Public Housing Authorities
Reviews
304

What Residents Report

Many residents praise the front-office team for warmth and quick fixes on urgent problems like AC or door locks, and the apartments themselves are spacious and affordable. Still, a significant group reports months-long waits for repairs to roofs, bathrooms, and plumbing, with mold covered over rather than fixed, while management has been accused of rudeness and charging residents for damage caused by the complex's own negligence.

Recent reviews also flag growing vandalism by unregistered minors, package theft, and car damage in the community. The property offers a gym and parks in good condition, and parking permits are available, though spots away from buildings can be tight.

Praised for
  • welcoming, respectful office staff
  • fast maintenance response
  • spacious, well-maintained units
  • gym and common areas in good condition
  • affordable pricing
Watch-outs
  • chronic maintenance neglect (mold, broken pipes, ceiling leaks)
  • unresponsive to repair requests
  • rude management behavior
  • increasing vandalism and safety issues
  • high maintenance fees charged to residents
responsive-staffmaintenance-issuesrude-staffunsafe-conditionsclean-well-maintained
Best for: Renters seeking affordable housing who can tolerate delayed maintenance and need responsive emergency repairs.
Think twice if: Families with young children or those needing reliable, timely maintenance should ask about current repair timelines and safety concerns before applying.

What Works Here

  • responsive front-office staff for urgent repairs
  • affordable rent and low move-in costs
  • spacious floor plans
  • on-site gym and playgrounds

Before You Apply: What To Expect

  • Manager Alexa and office staff named for strong customer service
  • AC repair completed same day in one case
  • Door lock repair completed quickly after work order
  • Mold issues covered with paint rather than repaired
  • Broken pipes and ceiling leaks left unresolved for extended periods
  • Residents charged $75 monthly 'fines' for burst pipes
  • Vandalism by unregistered minors reported late at night

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Spacious, affordable units praised; serious maintenance neglect and unsafe conditions reported by long-term residents.
Public Housing Authorities
No clear evidence that this is a public housing authority; reviews do not mention public funding, eligibility, or authority structures.

How This Community Compares Nearby

  • Rated 4.2 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

What Residents Mention Most

spacious apartmentsrespectful staffquiet placeaffordable apartmentswelcoming atmosphererenovationrental processstaff attentioncleanedclear explanations

How We Rate These Programs & Communities

Ranking Method
Star rating 45
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 25
Verification 0

Rating breakdown

5
218
4
21
3
14
2
3
1
48

Leasing & Application Office

Address
3109 Chapel Creek Dr, Dallas, TX 75220
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_fitness_centerhas_private_outdoor_spacewelcomes_petshas_parking_lot_free

Last verified 2026-08-21

More Income Based Apartments in This Area

Northwest Dallas

Enquire about Zara Apartment Homes

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Common Questions About Applying Here

How quickly does maintenance respond to urgent problems like AC outages?
One resident reported AC repaired the same day after calling. Door locks have also been fixed quickly after work orders, but non-emergency repairs often wait months.
Is parking included, and are visitor permits available?
Free parking is included for residents. Visitor permits are available either free or with a fee; spaces away from buildings are usually available if the lot near buildings fills up.
What amenities are included?
The complex has an on-site gym, playgrounds, and parks, all reported to be in good condition by recent residents.

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Last updated 2026-08-21