Texas Low Income Housing Program Guide
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U.S. Department of Housing and Urban Development

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 9 Google reviews · How we rank ›

2.8(9) 47 low data composite score See reviews on Google
Public Housing AuthoritiesLow Income Housing Program
U.S. Department of Housing and Urban Development
Services
Public Housing Authorities, Low Income Housing Program
Reviews
9

What Residents Report

Most reviewers report that HUD investigators dismissed fair housing and discrimination complaints without proper investigation, dismissed tenant claims in favor of landlords, and showed little willingness to assist. Staff were described as unmotivated, transfers on phone calls were frustrating, and one reviewer noted property maintenance problems.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • housing assistance available
  • needed resource for affordability
Watch-outs
  • poor investigation of fair housing complaints
  • unresponsive and dismissive caseworkers
  • staff resistance to helping tenants
  • maintenance and upkeep neglected on properties
unresponsive-managementpoor-communicationrude-staffmaintenance-issues
Think twice if: Tenants with fair housing or discrimination complaints report cases were dismissed without thorough investigation; people needing responsive casework should manage expectations.

What Works Here

  • wide range of housing support services
  • public agency serving low-income residents statewide

Before You Apply: What To Expect

  • Investigator named Ada on fair housing complaint refused to investigate thoroughly and sided with landlord
  • Michael from Fort Worth office did not gather evidence on discrimination case before rejecting it
  • Property maintenance complaints noted as neglected

How Residents Rate Management & Maintenance

Public Housing Authorities
Reviewers report investigators failed to investigate fair housing complaints, sided with landlords, and showed little willingness to help tenants.
Low Income Housing Program
One reviewer said they needed the service for housing, but most complaints center on investigation and casework failures rather than program access itself.

How This Community Compares Nearby

  • Rated 2.8 against a 3.76 average across the 162 public housing authorities businesses listed here.
  • Has more Google reviews than 20% of the businesses in this directory.

How We Rate These Programs & Communities

Ranking Method
Star rating 5
Review volume 43
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Rating breakdown

5
4
4
0
3
0
2
0
1
5

Leasing & Application Office

Address
1331 Lamar St, Houston, TX 77010

Last verified 2026-08-21

Office & Application Hours

Monday
08:00-16:30
Tuesday
08:00-16:30
Wednesday
08:00-16:30
Thursday
08:00-16:30
Friday
08:00-16:30
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
Help with HomeownershipFind Affordable Places to LiveHousing Choice VoucherHUD-certified counselorSupport for experiencing homelessnessNatural disaster assistanceHousing financing and counselingFair housing

As published by the business on its own website; not independently verified.

Enquire about U.S. Department of Housing and Urban Development

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to U.S. Department of Housing and Urban Development. We only share your details with providers relevant to your request.

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New Hope Housing - Ennis
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New Hope Housing - Ennis

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Staff members like Angela Thompson, Felicia Stevenson, and maintenance worker Travon stand out for genuine care and professionalism, making the application and move-in process feel supported rather than bureaucratic. Units are clean and quiet; residents note that maintenance responds quickly and the complex hosts planned activities that build community. One resident wished for more closet space. Reviewers consistently describe the Ennis location as peaceful, affordable, and a place where both the physical space and the people make them feel at home.

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Many residents credit Magnificat Houses with meals, job fairs, birth certificate help, and transport to appointments, plus consistently kind staff like Melissa and Erika. However, complaints center on rigid rules (curfew enforcement, early gate lockouts, limited kitchen access), unresponsive management, and reports of disrespectful or discriminatory intake interactions that left some residents stranded or feeling unwelcome.

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Last updated 2026-08-21