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The Roxton Apartments

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 70 Google reviews · How we rank ›

4.3(70) 66 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
The Roxton Apartments
Service
Affordable & Subsidized Apartments
Reviews
70

What Residents Report

Roxton draws solid praise for certain staff members-Kara Davis and Jackie Flores earn repeated mention for going beyond the basics-and grounds that feel quiet and safe. The property offers a pool, gym, and splash pad. However, ongoing complaints about roach infestations, mold, slow maintenance responses, and contested move-out billing overshadow this. Recent reviews flag turnover in the office and an AI answering service that makes contact harder. Rent hikes are steep for an affordable-housing complex.

The divide is sharp: five-star reviews celebrate named staff and atmosphere; one- and two-star reviews cite pest issues, mounting maintenance debt, and billing practices that tenants say violate HUD guidelines. New applicants may also encounter inconsistent leasing interactions.

Praised for
  • staff dedication (Kara and Jackie standouts)
  • quiet, pleasant grounds
  • amenities (pool, splash pad, gym, snacks)
  • responsive management (variable)
Watch-outs
  • roach infestations and mold
  • slow maintenance and work orders
  • high staff turnover
  • aggressive move-out charges and deposit disputes
  • water leaks and poor sealing
  • rent increases (reported $150 every 11 months)
responsive-staffmaintenance-issueslong-wait-timesrude-staffunresponsive-managementunsafe-conditions
Best for: Renters prioritizing amenities and community who can tolerate maintenance delays and office volatility.
Think twice if: Pest and mold sensitivity, low tolerance for administrative friction, or plans to stay longer than a lease term due to steep rent increases.

What Works Here

  • Amenities (pool, splash pad, gym)
  • Named staff commitment (Kara Davis, Jackie Flores)
  • Quiet complex atmosphere

Before You Apply: What To Expect

  • Kara Davis and Jackie Flores named as standout assistant property manager and property manager
  • One maintenance employee reported overwhelmed; parts and help shortage cited
  • High office staff turnover (six different managers/assistants in one year reported)
  • AI answering service now in place, reducing direct phone contact
  • Rent increases of $150 every 11 months reported
  • Roach infestations documented in multiple reviews; mold in AC units noted
  • Work orders typically timely but some delayed months
  • Water leaks at doors and poor sealing reported

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Amenities and some staff praised, but pest infestations, mold, maintenance delays, and aggressive move-out billing undercut value.

How This Community Compares Nearby

  • Rated 4.3 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

What Residents Mention Most

splash padclean apartmentshelpful staffquiet complexmoldbugsmicrowaveneighborsgymnice apartment

How We Rate These Programs & Communities

Ranking Method
Star rating 45
Review volume 80
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
50
4
5
3
5
2
4
1
6

Leasing & Application Office

Address
307 N Loop 288, Denton, TX 76209
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_fitness_center

Last verified 2026-07-22

Office & Application Hours

Monday
08:30-17:00
Tuesday
08:30-17:00
Wednesday
08:30-17:00
Thursday
08:30-17:00
Friday
08:30-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

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Common Questions About Applying Here

What amenities are available?
Pool, splash pad, gym, fitness center, and business center. Free snacks are mentioned in reviews.
How often does rent increase?
One reviewer reported $150 increases every 11 months; no other pricing from the business itself.
How fast are maintenance work orders completed?
Usually timely according to reviews, but recent reviews cite overwhelmed staff and parts shortages causing delays of months in some cases.

Similar low income housing program nearby

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Waterford at Spencer Oaks Apartments

3.1(80)✓ Google-verified

Waterford's recent reviews show sharp improvement under new management, with residents praising attentive handling of concerns and quick maintenance responses. Older reviews paint a bleaker picture: chronic leaks, mold, pest issues, unresponsive office staff, and application decisions that shift mid-process. The split between five-star and one-two-star ratings reflects this divide. Current management appears to address past pain points, though the property's structural challenges (single-pane windows, moisture problems) persist.

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Tower Ridge Apartments
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Tower Ridge Apartments

3.2(90)✓ Google-verified

Some residents praise the quiet environment and helpful staff like Kara and Kelby, but the experience is uneven. Major complaints center on unresponsive management (particularly named staff), deposit refunds withheld without proper communication, noise complaints ignored, pest damage, and strict visitor parking rules (seven visits per month limit). The new ownership appears to have brought changes, though maintenance delays and inconsistent customer service remain concerns.

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Vintage Ranch
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Vintage Ranch

4.6(82)✓ Google-verified

Most tenants and prospective residents report smooth leasing experiences, often praising individual staff members for patience and follow-through during their move-in process. Maintenance (Vincent, Ken, and Vincent David) handle urgent repairs same-day with professionalism. However, two recent applicants faced severe communication breakdowns during screening, with one reporting that staff member Kimberly refused to explain a denial, dismissed requests to speak with a manager, and had police called on them while they had young children present. The property itself stands out for cleanliness, safety, and a calendar of resident events like baby showers. In-unit washer-dryer hookups, business center, fitness center, and pool are standard. Leasing staff like Kimberly Nixon, Ja'Nyia, and Jasmine earned consistent praise for helping applicants from out of state and approving them within 24 hours. The contrast between these positive leasing experiences and the documented application denials suggests inconsistent or unclear application standards.

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Last updated 2026-07-21