Management shows real strengths when leasing staff like Manuel and Shakeyna take the lead, and security improvements have reassured families. But deposit processing stalls for months, phone staff turn away callers with hostility, and residents report roof leaks and damage that linger unaddressed despite repeated requests-even when their safety or disability needs are at stake.
Last verified 2026-08-21
As listed on Google.
As published by the business on its own website; not independently verified.
Most tenants praise spacious layouts, hardwood floors, and on-site security under responsive landlords like Matt and Patty. One severe complaint documents persistent mold, water leaks, and a landlord (Forbes Lee Rentals/Justin Lee) who refused proper repairs over months. Quality and landlord responsiveness vary significantly across the complex's independently owned units.
Maintenance staff earn consistent praise for speed and responsiveness, and leasing agents like Sandra, Suehey, and Angel Garces often guide applicants through the process smoothly. Yet residents report serious concerns: roaches persist despite pest control fees, rent balloons with undisclosed charges (smart lock, WiFi, trash fees, utilities), and security is compromised by broken cameras, stolen wheels, and open gates. Staff responses to complaints can be dismissive, and the leasing office has given misleading information about eviction history that delayed housing for families. The complex appeals to families seeking amenities (pool, fitness center) and some residents stay years and feel safe; others feel the property is unsafe for children and leave frustrated by maintenance gaps (sewage odors, plumbing issues), roach infestation, and management's unwillingness to acknowledge system failures.
Residents, especially seniors, consistently praise The Orchard for its welcoming management, on-site activities, and quiet green setting. Management (notably Viviana Arriaga) is described as compassionate and responsive; the community feels safe with maintained grounds, a pool, and dog park.
Last updated 2026-08-21
