Big Rock
Since new management took over, Big Rock has seen sweeping renovations and a transformation in resident experience. Tenants repeatedly praise Ruby and Jessica for their attentiveness, responsiveness to maintenance requests, and willingness to work with people facing financial barriers or credit challenges. Remodeled apartments, new appliances, and a calm neighborhood near parks and restaurants draw strong approval. The main caveat is that rent rose considerably when the new owner arrived, and some units have tight layouts. Most residents say the improvements in management and building conditions have kept them from moving. Maintenance responds same-day or next-day to reports. The location on Military Drive places residents close to shops and nightlife. Staff approval rates are notably high, with multiple mentions of Ruby's role in expediting applications and ongoing care.
