Residents credit a recent management overhaul for transforming Big Rock. The new team, especially leasing agent Ruby, has earned consistent praise for patience, approvals for difficult credit situations, and swift problem-solving. Remodeled units with new appliances and quiet neighborhood appeal to families.
The shift has trade-offs: one tenant reported a significant rent raise when the new owner arrived. Limited storage and no pool disappoint some. Overall, those who have moved in recently describe a marked improvement from prior years, though pricing and unit layouts deserve scrutiny before signing.
Last verified 2026-08-21
As listed on Google.
Most seniors find this complex clean, welcoming, and well-staffed. Maintenance staff like Abel and Juan respond quickly to requests; leasing team members Rocio, Rodrigo, and Mary Jane handle paperwork with care. Recent complaint about application website captcha and older concerns about ADA accessibility warrant checking before applying.
Residents praise the speed and professionalism of maintenance, often resolved same-day or within minutes, alongside attentive leasing staff like Abigail who support tenants through move-in and after. Units are spacious and well-maintained, with grounds described as clean and pleasant, though detailed experience is limited to positive reviews in the available sample.
Residents consistently praise staff warmth and attentiveness during move-in and after settling in, naming Kristina, Stephanie, and Alexis as particularly helpful. Most feel safe and at home in spacious, quiet units; pricing is reported as reasonable. A smaller share flag concerns about maintenance or safety that the reviews do not detail clearly. The mixed 3.5-star rating reflects this split: 47% five-star reviews sit alongside 32% one/two-star ones.
Last updated 2026-08-21
