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The Arwen

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 162 Google reviews · How we rank ›

3.3(162) 58 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
The Arwen
Service
Affordable & Subsidized Apartments
Reviews
162

What Residents Report

Tenants sharply divide on experience. Those working with Ashley and Kat report efficient, caring service and move-in ease, but their absence triggers a stark change in front desk treatment and responsiveness. Meanwhile, a long-standing pattern emerges of slow approvals (two months reported), refused maintenance credits, deposit disputes, and staff with perceived bias; older management under Tameka drew fire for communication gaps and questionable deposit retention practices.

New ownership has improved some areas but has not fully rebuilt trust. Spacious three-bedroom units and 24/7 security appeal to residents, though pest problems in back buildings, standing water during rain, and scattered maintenance delays persist. Reviewers consistently praise the complex itself (quiet, clean when managed) but warn that staff inconsistency and approval friction make early experience unpredictable.

Praised for
  • responsive staff (when available)
  • spacious units
  • quiet community
  • fast maintenance response
  • pet-friendly policy
Watch-outs
  • discriminatory staff conduct
  • slow approval process
  • poor maintenance follow-up
  • inconsistent management
  • deposit handling disputes
  • cleanliness and pest issues
responsive-staffslow-application-processmaintenance-issuespoor-communicationhelpful-caseworkersclean-well-maintained
Best for: Tenants who can confirm staff availability before move-in and plan thorough documentation review beforehand.
Think twice if: Approval process commonly runs two months, and staff inconsistency means your experience heavily depends on who handles your application and lease.

What Works Here

  • Spacious units with on-site security
  • Fast maintenance response when requested
  • Pet-friendly with pool and parking
  • Staff quality varies sharply by employee

Before You Apply: What To Expect

  • Ashley and Kat named as consistently helpful staff
  • Three-bedroom units described as spacious
  • 24-hour on-site security mentioned
  • On-site maintenance staff present
  • Approval timelines reported at two months (vs typical three days)
  • Deposit disputes and pet rent billing errors documented
  • Back building flooding reported during rain
  • Pest issues cited in back buildings

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
On-site staff quality and approval speed create stark divides; strong support from named staff offset by slow processing and deposit disputes under prior management.

How This Community Compares Nearby

  • Rated 3.3 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

What Residents Mention Most

community sizequiet atmospherefriendly staffnew managementnearby storespoolspacious unitskind staffcleanlinessmaintenance

How We Rate These Programs & Communities

Ranking Method
Star rating 0
Review volume 96
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
85
4
6
3
5
2
8
1
58

Leasing & Application Office

Address
7901 Chandra Ln, Fort Worth, TX 76134
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_onsite_maintenancehas_private_outdoor_spacewelcomes_petshas_swimming_poolhas_onsite_parkingwelcomes_dogs

Last verified 2026-07-22

Office & Application Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-16:00
Sunday
12:00-16:00

As listed on Google.

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Common Questions About Applying Here

How long does the approval process take?
Reviewers report two months as typical, though management claims three days should be standard. Times vary based on documentation completeness.
Is this complex pet-friendly?
Yes, pets are welcome and listed as an attribute. However, reviewers flag disputes over ESA (emotional support animal) classification and pet rent billing accuracy.
What security features are available?
On-site security operates 24 hours a day, 7 days a week. The complex has on-site parking and wheelchair-accessible parking.

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Staff like Edith Gonzalez earn consistent praise for responsiveness and patience, and residents appreciate quiet units and quick maintenance response times. However, severe complaints dominate recent reviews: widespread roach infestations, management transparency failures (unclear charges, inconsistent communication), delayed repairs for serious issues like sewage leaks, and residents reporting violence, vehicle theft, and safety neglect by office staff. The property has changed hands multiple times in recent years, causing turnover and operational confusion. New ownership appears to have brought staffing changes but also billing system problems and alleged harassment of residents over disputed charges. A city inspection was cited by management but reportedly mishandled. Affordability remains an asset, yet systemic maintenance and pest control failures undermine livability.

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Staff like Ryan, Angelica, and Vanessa earn consistent praise for going out of their way to help residents through the application and move-in process, with one reviewer noting special care for a family member with a hearing disability. Most residents report the apartments are clean, quiet, and affordable, but one departing tenant flagged old buildings, strict rules like a $35 potted plant charge, and unsafe gate design as drawbacks.

Public Housing AuthoritiesAffordable & Subsidized ApartmentsLow Income Housing Program
View profile
Certified Affordable Housing Solutions
22 low data

Certified Affordable Housing Solutions

No rating yet

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Public Housing AuthoritiesDisability & Supportive HousingHousing Assistance & Rental Aid Nonprofits
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Last updated 2026-07-21