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Summit Parque

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 69 Google reviews · How we rank ›

3.5(69) 56 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Summit Parque
Service
Affordable & Subsidized Apartments
Reviews
69

What Residents Report

When staff engage, residents praise the leasing agents (particularly Ashton) for patient, thorough service and clean, spacious units. Phone lines often go unanswered, staff turnover makes each call hit a different person, and core maintenance fails: elevators break repeatedly, leaving wheelchair users and elderly residents stranded; pest infestations and trash persist despite rent increases; deposit disputes and contradictory approval rulings frustrate applicants. Management responsiveness collapses once rent is due.

Recent shift: Yes. Earlier reviews (2-3 years ago) praise clean conditions and responsive management; recent reviews (last year onward) describe deterioration: staff turnover, maintenance neglect, pest infestations, and deposit disputes. The business declined noticeably.

Praised for
  • responsive staff when available
  • spacious clean units
  • good leasing agents (named staff)
  • friendly atmosphere and tenants
Watch-outs
  • chronic elevator outages affecting disabled residents
  • rat and roach infestations
  • inconsistent staff and poor phone responsiveness
  • security issues, homelessness, unsupervised kids
  • mishandled deposits and application process
responsive-stafflong-wait-timesclean-well-maintainedpoor-communicationrude-staffmaintenance-issuesunsafe-conditionshelpful-caseworkersunresponsive-management
Best for: Applicants willing to overlook maintenance and communication issues for spacious units and proximity to Dallas job centers.
Think twice if: Disabled residents or families relying on working elevators, frequent calls to management, pest control, and reliable maintenance staffing should look elsewhere.

What Works Here

  • individual leasing agents deliver strong customer care (Ashton named repeatedly)
  • spacious, clean apartments when maintained
  • fitness center, pool, and outdoor spaces on-site
  • wheelchair-accessible and elevator-equipped buildings

Before You Apply: What To Expect

  • Staff member Ashton praised in multiple reviews for thorough onboarding, check-up calls, and document handling
  • One active maintenance person acknowledged by residents as hardworking despite understaffing
  • Two elevators in building, but only one typically functional; breaks down multiple times per week
  • Amenities (gym, pool, courtyard seating) locked or unsafe due to unsupervised children
  • Deposit forfeit disputes over late approval decisions; inconsistent staff creates contradictory rulings

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Spacious, clean units and attentive leasing agents (especially Ashton) contrast sharply with chronic elevator failures, pest infestations, management turnover, and poor phone responsiveness.

How This Community Compares Nearby

  • Rated 3.5 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

What Residents Mention Most

spacious apartmentratsclean propertyfriendly tenantsquiet atmospherecleanlinesskind staffsafetyquick responsesexcellent location

How We Rate These Programs & Communities

Ranking Method
Star rating 6
Review volume 80
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
40
4
1
3
3
2
5
1
20

Leasing & Application Office

Address
12777 Merit Dr, Dallas, TX 75251
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_elevatorhas_fitness_centerhas_private_outdoor_spacehas_swimming_poolhas_onsite_parking

Last verified 2026-08-21

Office & Application Hours

Monday
09:00-17:00
Tuesday
09:00-17:00
Wednesday
09:00-17:00
Thursday
09:00-17:00
Friday
09:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentsfitness centerclubhousebusiness loungeentertainment loungeoutdoor grilling areas

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Common Questions About Applying Here

Are the elevators reliable?
No. Residents report frequent breakdowns; one of two elevators often out of service multiple days per week, creating hazards for elderly and disabled residents.
What amenities are included?
Fitness center, swimming pool, clubhouse, outdoor grilling areas, business lounge, entertainment lounge, and covered parking. Several reviews note these are often locked or unsafe due to unsupervised children.
What is included in the lease?
Leasing agent Ashton provides thorough documentation review and walk-through of the application process, but phone lines are often unanswered and staff turnover makes consistency difficult.

Similar low income housing program nearby

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Tides on Park Lane

3.9(486)✓ Google-verified

Tides on Park Lane draws strong praise for staff warmth and affordability, with residents repeatedly naming managers like Lucy, Jamie, and maintenance worker David as reasons to stay. However, the property struggles with serious problems: residents report rats in walls, vehicle thefts, and weekend drinking in the parking lot, while management response to these safety issues feels slow. The new leadership is attempting renovations, but until rodent and security concerns are resolved, residents questioning whether the community is truly safe and well-maintained have legitimate concerns. Affordability remains the draw, and the facility itself (pool, fitness center, pet-friendly amenities) is appreciated when conditions are stable. Yet the gap between friendly service at the leasing desk and the lived experience of noise, pests, and security problems creates real frustration for tenants trying to make a home.

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Evergreen At Plano
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Evergreen At Plano

4.2(83)✓ Google-verified

Most long-term residents praise the grounds, maintenance speed, and social activities, though recent staff conflicts and rent increases frustrate some. Maintenance delivers fast repairs; office communication and aging building systems remain friction points.

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Branch Creek Apartments
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Branch Creek Apartments

3.3(223)✓ Google-verified

Most residents who move in report smooth, friendly interactions with staff, particularly leasing agent Winea and manager Titus. The application and move-in process feels quick and well-handled. However, a significant minority report severe pest problems including ants, roaches, spiders, gnats, and rodents despite repeated pest control visits, creating a strong divide in the community experience. The complex offers townhomes and one- or two-bedroom apartments with amenities like a dog park, gated entrance, and business center. Staff responsiveness during the move-in phase stands out, but residents struggling with ongoing maintenance issues like pest control face a sharply different reality than those in newly occupied or well-maintained units.

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Last updated 2026-08-21