Resident Services staff, particularly Casey and Sabrena, earn consistent praise for going beyond job duties to help residents and newcomers find local resources and access the on-site food pantry. The complex offers pools, fitness centers, game rooms, and regular events that residents enjoy.
However, serious maintenance breakdowns undermine the experience: AC units fail for weeks or months, roaches and mold infestations went unaddressed, and emergency calls go unanswered during weather crises. Multiple residents report that office staff are responsive but lack power to fix urgent problems, while management and maintenance teams do not prioritize repairs.
Last verified 2026-07-22
As listed on Google.
As published by the business on its own website; not independently verified.
Half of recent reviewers praise Tarrant County Housing's friendliness and responsiveness, especially at intake and during document handling. The other half report inconsistent guidance between case managers, lengthy delays in apartment viewings, and staff rudeness on calls, particularly when navigating the PSH program and voucher details.
Worthington Point has a split reputation. Residents praise the new management's responsiveness and friendly staff, with several naming Dorcie Wilson for her attentiveness. The units are clean and quiet, and recent renovations boosted appeal. However, serious maintenance gaps undermine the positives: water leaks languish unrepaired, ceilings develop mold, the online payment system crashes regularly, dumpsters overflow constantly attracting roaches, and residents report safety issues including multiple shootings and harassment that management does not address.
Tenants sharply divide on experience. Those working with Ashley and Kat report efficient, caring service and move-in ease, but their absence triggers a stark change in front desk treatment and responsiveness. Meanwhile, a long-standing pattern emerges of slow approvals (two months reported), refused maintenance credits, deposit disputes, and staff with perceived bias; older management under Tameka drew fire for communication gaps and questionable deposit retention practices. New ownership has improved some areas but has not fully rebuilt trust. Spacious three-bedroom units and 24/7 security appeal to residents, though pest problems in back buildings, standing water during rain, and scattered maintenance delays persist. Reviewers consistently praise the complex itself (quiet, clean when managed) but warn that staff inconsistency and approval friction make early experience unpredictable.
Last updated 2026-07-21
