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Sienna Pointe

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 196 Google reviews · How we rank ›

3.8(196) 64 composite score See reviews on Google ✓ Google-verified Publishes prices
Senior Low Income HousingAffordable & Subsidized Apartments
Sienna Pointe
Services
Senior Low Income Housing, Affordable & Subsidized Apartments
Reviews
196

What Residents Report

Sienna Pointe attracts strong praise for individual staff members and quick maintenance when it works, but is dominated by accounts of systemic office chaos, failed lease renewals, and maintenance neglect. Certain staff (Alyssa, Julian, Shane) earn five-star reviews for efficiency and kindness; the property offers disability support and welcomes families. Multiple long-term residents report decades of administrative errors, air conditioning failures ignored for weeks, city code complaints, and aggressive eviction filings even over office mistakes. The contradiction is stark: new arrivals and those working with standout staff describe smooth processes and supportive service, while established residents describe a trap requiring constant hounding and escalation to city agencies.

New applicants should know the gap between first impression and sustained experience. Recent five-star reviews center on specific people (Alyssa, Julian, Shane) rather than the organization. One reviewer revised their initial praise after three months when air conditioning failed for a month despite repeated complaints, roaches appeared, and late rent triggered sudden legal action and constable service with over one hundred dollars in court fees.

Recent shift: One highly positive review (five-star) was edited after three months to report major deterioration: air conditioning failed for a month despite 30 complaints, roaches and flies appeared, and late rent triggered aggressive legal action with court fees. This suggests initial honeymoon period masks systemic problems that emerge after move-in.

Praised for
  • responsive individual staff (Alyssa, Julian, Shane)
  • quick emergency maintenance response
  • supportive of residents with disabilities
  • professional application and move-in process
  • quiet, clean grounds
Watch-outs
  • chaotic office staff and poor communication
  • maintenance failures and band-aid fixes despite luxury pricing
  • lease renewal errors and administrative negligence
  • unresponsive emergency maintenance
  • aggressive eviction and debt collection practices
  • pest issues (roaches, flies, ants)
responsive-staffslow-application-processmaintenance-issuespoor-communicationunresponsive-management
Best for: New residents working with staff like Alyssa, Julian or Shane; families needing disability support coordination.
Think twice if: You plan to stay beyond the first year, have recurring maintenance needs, or cannot navigate repeated follow-ups with office staff to enforce lease obligations.

What Works Here

  • individual staff members praised for responsiveness and professionalism
  • disability support coordination on-site
  • quick maintenance response on some requests
  • wheelchair accessible with pet-friendly grounds

Before You Apply: What To Expect

  • Staff: Alyssa, Julian, Shane, Jessica, Sarah (CHR coordinator), Daniel praised in multiple reviews
  • Specific maintenance success: Shane handles drain work and general repairs quickly; emergency AC repair completed next day in one case
  • Specific problems: AC breakdowns requiring repeated complaints, roaches and flies, birds nesting on balconies (legally protected), ants mentioned in Google topics
  • Lease renewal errors: missed submissions, unsigned documents, wrong dates discovered weeks before renewal start
  • Administrative failure: office staff member arrested for stealing rent checks; residents evicted despite office error
  • Escalation required: San Marcos Code Compliance citation needed to force habitability repairs
  • Late-rent practice: suddenly litigious; residents describe being sued with constable service and over $100 in court fees after being told 'no worries' verbally

How Residents Rate Management & Maintenance

Senior Low Income Housing
Reviews do not clearly address senior-specific services; disability support is emphasized instead.
Affordable & Subsidized Apartments
Prices are positioned as affordable, but reviewers describe luxury marketing masking substandard management and maintenance across multiple years.

How This Community Compares Nearby

  • Rated 3.8 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

What Residents Mention Most

family friendlypolite stafflaundry matlease renewalcalm environmentcozyquietquiet communityantsnice tour guide

How We Rate These Programs & Communities

Ranking Method
Star rating 20
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
121
4
13
3
10
2
5
1
47

Leasing & Application Office

Address
2913 Hunter Rd, San Marcos, TX 78666
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_private_outdoor_spacewelcomes_dogs

Last verified 2026-08-21

Office & Application Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
10:00-19:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartments4 bedroom apartmentsoptional renters insurance
Published prices
1 bedrooms
starting at $849
2 bedrooms
starting at $975
3 bedrooms
starting at $1,100
4 bedrooms
starting at $1,599

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

More Income Based Apartments in This Area

Surrounding Areas

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Common Questions About Applying Here

Are units wheelchair accessible?
Yes. The business website states units have wheelchair-accessible entrance and parking. Google attributes note wheelchair accessibility.
Can I have a dog?
Yes, the property welcomes dogs.
Is disability support available?
Yes. Reviewers describe on-site coordination from a CHR coordinator (Sarah) who helps with individual case planning and resources for residents with disabilities.

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Last updated 2026-08-21