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Rustic Oaks

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 127 Google reviews · How we rank ›

3.8(127) 67 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Rustic Oaks
Service
Affordable & Subsidized Apartments
Reviews
127

What Residents Report

Most residents praise quick maintenance response, caring staff by name (Tammy, Karla, Cassie), and a quiet, clean environment. Staff helped renters with flexible application terms. Recurring concerns center on pest problems, a single report of discriminatory behavior at intake, and isolated rude interactions.

Recent shift: One discriminatory conduct complaint emerged in recent months (10 months ago) but newer reviews (past 3 months) show no repeat of that specific issue; most recent maintenance and staff praise remains consistent and positive.

Praised for
  • Fast, responsive maintenance
  • Friendly, caring staff especially Tammy and Karla
  • Clean, quiet, safe community
  • Flexible application process
Watch-outs
  • Reported discriminatory behavior by staff
  • Pest infestations (bed bugs, roaches)
  • Washer/dryer inefficient
  • Occasional rude front office staff
responsive-staffclean-well-maintainedhelpful-caseworkersmaintenance-issuessafe-neighborhoodrude-staff
Best for: Renters who value quick maintenance response and staff support during application.
Think twice if: Renters concerned about pest history; one report of discriminatory intake conduct warrants clarification before application.

What Works Here

  • Fast maintenance response, same-day or next-day service
  • Named staff who actively help renters navigate applications
  • Well-maintained grounds and recently renovated units
  • Flexible application process for those with employment gaps

Before You Apply: What To Expect

  • Tammy (leasing agent) noted for going above and beyond, keeping treats for residents' children
  • Karla (office staff) handles applications and follows up with renters
  • Cassie (staff) helped a resident through personal crisis
  • 24-hour emergency maintenance available
  • Recently redecorated and repainted units
  • 1-bedroom units include fridge, oven, dishwasher; 2-bedrooms add washer/dryer inserts
  • Pool and bike racks on-site

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Maintenance fast and reliable; staff supportive during application. Pest issues and occasional staff conduct concerns reported.

How This Community Compares Nearby

  • Rated 3.8 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

What Residents Mention Most

apartmentsquick maintenance teamfriendly neighborshelpful staffsafe atmospherequiet areacaring staffquick work ordersleasing agentsapplication process

How We Rate These Programs & Communities

Ranking Method
Star rating 21
Review volume 91
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
74
4
10
3
14
2
7
1
22

Leasing & Application Office

Address
401 Fleming St, Wylie, TX 75098
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parking

Last verified 2026-08-21

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
1, 2, and 3 bedroom apartmentsAir ConditionerCable ReadyCarpetingDishwasherOn-Site MaintenanceOn-Site Management24-Hour Emergency Maintenance

As published by the business on its own website; not independently verified.

More Income Based Apartments in This Area

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Common Questions About Applying Here

How fast does maintenance respond?
Residents report same-day or next-day response; the business offers 24-hour emergency maintenance.
Will staff help me if I have gaps in employment?
Yes. One renter noted staff worked with them to get an apartment when other places rejected them.
What appliances come with the apartments?
1-bedrooms include fridge, oven, and dishwasher. 2-bedrooms also have washer and dryer inserts.

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Evergreen at Rowlett
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Evergreen at Rowlett

4.2(81)✓ Google-verified

Residents consistently praise the social atmosphere, staff friendliness, and on-site activities that keep them engaged; many have stayed for years and report strong friendships formed here. Common concerns include spotty restroom maintenance, occasional delays in work orders, and a few complaints about elevator access and security monitoring, though recent reviews suggest these are not universal problems. Evergreen at Rowlett staff, particularly community directors Yesenia and Karen, are named as warm and responsive. The property offers games, fitness equipment, a dog park, and garden areas. Several residents note the gated security system with entry fobs and a courtesy officer on site, though one serious safety incident (resident fall not monitored) raised doubts.

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Plaza At Chase Oaks Apartments
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Plaza At Chase Oaks Apartments

3.9(31)✓ Google-verifiedPublishes prices

The leasing office staff-especially Ale, Natalie, Margie, and Quanesha-earn consistent praise for friendly, thorough service during the application and approval process. Grounds are described as clean and well-maintained, and maintenance technician Brian has been praised for professional, timely work. However, a significant minority of residents report catastrophic neglect: critical repairs (water damage, sewage backup, non-functional appliances) go unresolved for months despite weekly office visits, and management has been sued for failing to comply with court orders. One reviewer lived through 6 years of shifting, rude staff and discriminatory behavior; another faced deposit forfeiture over cleaning. The complex has shown recent leadership changes and improvements, but current reviews split sharply between five-star experiences and stark warnings about unresponsive management to serious maintenance emergencies. Most residents who provide detailed positive reviews arrived recently or are in the application phase; longer-term residents report mounting frustration when maintenance crises arise. The salon operator has drawn complaints for overcharging low-income residents. This pattern suggests the leasing and community image are strong, but tenant protection and emergency responsiveness remain weak.

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The Independence
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The Independence

4.1(113)✓ Google-verified

Most tenants report a welcoming environment with attentive staff and quick maintenance response. Management named specifically (Mia, Felicia, Andrew, Jasmine, Cinthia, A'mani) handled concerns seriously and treated residents with respect. The grounds stay well-maintained and children's play areas encourage community. Problems emerge in gaps: a tenant faced language discrimination when renewing a lease, another experienced theft after a gate malfunctioned for weeks, ice storms leave walkways unsafe, and one resident disputed a move-out charge unresolved. A few long-standing noise complaints went unaddressed despite multiple reports. Staff turnover in past years reportedly affected consistency.

Affordable & Subsidized Apartments

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Last updated 2026-08-21