Income Based Apartments Guide
Menu
Rustic Oaks logo

Rustic Oaks

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 125 Google reviews · How we rank ›

3.8(125) 64 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Rustic Oaks
Service
Affordable & Subsidized Apartments
Reviews
125

What Residents Report

Most residents praise the responsive maintenance team, named staff like Tammy and Cassie, and the safe, quiet neighborhood feel. However, recent reviews raise serious concerns about water damage, collapsing ceilings, bed bug infestations, and inconsistent treatment at the leasing office. The staff care is real but doesn't offset the building condition complaints.

Recent shift: Recent decline: within the past 6 months, complaints about water damage, collapsing ceilings, bed bug and roach infestations contrast sharply with earlier praise about maintenance quality and safety.

Praised for
  • responsive maintenance team
  • caring and professional staff
  • safe, quiet community
  • affordable pricing
Watch-outs
  • maintenance and pest issues (bed bugs, roaches)
  • inconsistent staff professionalism
  • water damage and structural problems
responsive-staffclean-well-maintainedhelpful-caseworkerssafe-neighborhoodmaintenance-issuesunsafe-conditions
Best for: Families and individuals seeking affordable housing in a quiet neighborhood with staff who know residents by name.
Think twice if: Building maintenance and pest control appear inconsistent; recent reports mention water damage, collapsed ceilings, and bed bug and roach infestations.

What Works Here

  • responsive maintenance team
  • named staff who go above and beyond
  • safe, quiet community
  • willing to work with applicants

Before You Apply: What To Expect

  • Maintenance technicians Jose and Ernesto respond quickly to work orders
  • Tammy and Cassie named as exceptionally helpful staff members
  • Apartments have fireplaces to reduce utility costs
  • Recent complaints of bed bug infestation requiring tenant-led resolution
  • One complaint of discriminatory behavior at leasing office

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Most residents feel welcome and safe, but recent reviews flag serious water damage, pest infestations, and structural concerns.

How This Community Compares Nearby

  • Rated 3.8 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

What Residents Mention Most

apartmentsquick maintenance teamhelpful staffsafe atmospherequiet areacaring staffquick work ordersleasing agentsapplication processaffordable

How We Rate These Programs & Communities

Ranking Method
Star rating 20
Review volume 91
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Rating breakdown

5
72
4
9
3
14
2
7
1
23

Leasing & Application Office

Address
401 Fleming St, Wylie, TX 75098
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parking

Last verified 2026-07-22

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Enquire about Rustic Oaks

Your enquiry goes to the Income Based Apartments Guide team, who will pass it to Rustic Oaks. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Does Rustic Oaks accommodate people who might have difficulty getting housing elsewhere?
Yes. A former resident noted staff worked with them to get an apartment when other complexes rejected their application.
How quickly does maintenance respond to requests?
Multiple residents report work orders are handled quickly, often on the same day or within a day.
Are the apartments accessible for wheelchair users?
Yes. The complex has wheelchair-accessible entrances and parking.

Similar low income housing program nearby

Evergreen at Rowlett
69

Evergreen at Rowlett

4.2(80)✓ Google-verified

Most residents report a welcoming community with engaged staff and strong friendships, but recent reviews signal maintenance lapses and overlooked safety issues. A long-term tenant base speaks to stability, yet scattered complaints about deteriorating upkeep and staffing consistency warrant attention.

Affordable & Subsidized Apartments
The Independence
69

The Independence

4.1(113)✓ Google-verified

Most tenants report a welcoming environment with attentive staff and quick maintenance response. Management named specifically (Mia, Felicia, Andrew, Jasmine, Cinthia, A'mani) handled concerns seriously and treated residents with respect. The grounds stay well-maintained and children's play areas encourage community. Problems emerge in gaps: a tenant faced language discrimination when renewing a lease, another experienced theft after a gate malfunctioned for weeks, ice storms leave walkways unsafe, and one resident disputed a move-out charge unresolved. A few long-standing noise complaints went unaddressed despite multiple reports. Staff turnover in past years reportedly affected consistency.

Affordable & Subsidized Apartments
Lakes of Eldorado
56

Lakes of Eldorado

3.0(117)✓ Google-verified

Leasing staff, particularly bilingual agent Ellie, earn consistent praise for patience and helping applicants through a complex process. The property has recently renovated units and new management that has improved the environment. However, former residents cite persistent pest control failures, frequent management turnover, missing paperwork, and slow response to post-move disputes as serious concerns that undermine the affordable housing promise.

Affordable & Subsidized Apartments

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-21