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Palladium Crestway

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 38 Google reviews · How we rank ›

4.2(38) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Subsidized Apartments
Palladium Crestway
Service
Affordable & Subsidized Apartments
Reviews
38

What Residents Report

Many residents praise the clean apartments, friendly staff, and amenities like the pool and fitness center. However, thin walls amplify noise constantly, maintenance requests languish unresolved, and several report theft from common areas and doors. Staff like Katie Smiley and Dayarlin earn individual praise, but the community struggles with enforcement and maintenance prioritization.

Praised for
  • clean, well-maintained units
  • responsive, knowledgeable staff
  • helpful leasing process
  • full onsite amenities
Watch-outs
  • thin walls and noise issues
  • slow maintenance response
  • security and package theft
  • inconsistent management follow-through
responsive-staffmaintenance-issuesclean-well-maintainedpoor-communication
Best for: Single adults or families seeking clean, well-equipped affordable housing with strong onsite amenities.
Think twice if: Noise-sensitive renters should know walls are thin; maintenance requests require in-person office visits and may take weeks to resolve.

What Works Here

  • Gated community with full fitness and pool facilities
  • Pet-friendly with dog park
  • Responsive individual staff members
  • New, clean units

Before You Apply: What To Expect

  • Staff: Katie Smiley, Dayarlin, Ira/Ida, Concepcion praised for professionalism and patience
  • Maintenance staff described as personable and honest about limitations; office visits required to submit work orders effectively
  • Plumbing issues reported unresolved for months in at least one unit
  • Package theft and shoe theft from doorways reported
  • Air filter changes, drain unclogging delayed; residents directed to use paper forms rather than texts for faster response

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Apartments themselves clean and attractive, but thin walls create persistent noise; leasing staff friendly and efficient, maintenance slow to respond.

How This Community Compares Nearby

  • Rated 4.2 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

What Residents Mention Most

game roombeautiful apartmentsexercise roombeautiful propertyquality livingconstructioncleanlinessleasepoolnice workers

How We Rate These Programs & Communities

Ranking Method
Star rating 37
Review volume 69
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
26
4
3
3
5
2
0
1
4

Leasing & Application Office

Address
5355 Crestway Dr, San Antonio, TX 78239
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_basketball_courthas_business_centerhas_fitness_centerhas_onsite_maintenancehas_private_outdoor_space

Last verified 2026-07-22

Office & Application Hours

Monday
08:30-18:00
Tuesday
08:30-18:00
Wednesday
08:30-18:00
Thursday
08:30-18:00
Friday
08:30-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

From the Property

Services listed
One, two, and three bedroom apartmentsFitness centerSwimming poolBusiness centerBasketball courtKids playscapeDog parkWasher/dryer connections
Published prices
Pet deposit
$200
Pet non-refundable fee
$250
Pet monthly rent
$15 per pet

As published by the business on its own website; not independently verified.

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Common Questions About Applying Here

Can I bring pets?
Yes, the complex is pet-friendly. Pets require a $200 deposit, $250 non-refundable fee, and $15 monthly rent per pet. A dog park is onsite, though reviewers note it is small.
How do I request maintenance?
Visit the office in person and fill out a paper form for fastest response; texts may get lost in high volume. Staff will work with you to schedule service.
What amenities are included?
Fitness center, swimming pool, business center, basketball court, kids playscape, dog park, and washer/dryer connections in units.

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Long-term residents praise the quiet setting, nearby shopping, and responsive staff who often fix problems same-day. The pet-friendly policy and balconies appeal to families. However, reviewers report a years-long battle with roaches, ants, and mold that persists despite paid pest control. The office staff reaction varies sharply: some find them patient and helpful, others encounter unfriendliness. Towing of visitor cars without warning and hollow-core doors damaging easily add to the frustration. Villa Rodriguez works best for those who prioritize location and don't have pest sensitivities, but families concerned about bug-free living should think twice. Long-stayers who accept the trade-offs report contentment; newer residents in affected units grow quickly discouraged.

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Staff handle applications thoughtfully and move-ins run smoothly, with residents praising the leasing team's reliability and the clean condition of new units. Community events like sip-and-paint gatherings draw strong attendance, but some tenants report billing issues and pest problems that undercut the otherwise welcoming atmosphere.

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Nova Lofts
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Staff like Dylan and Klarissa are praised repeatedly for patience and support, especially with self-employed or special-needs applicants. Maintenance staff Gabriel Salazar is specifically noted for rapid response and quality upkeep. However, repeated complaints across multiple reviewers report it takes weeks or more to reach the office by phone; one visitor's car was towed within 30 minutes for unclear parking reasons. Most tenants describe the complex itself as surprisingly nice for affordable housing, with granite countertops, hardwood laminate, subway tiles, and new appliances. The neighborhood feels quiet and peaceful. Yet communication barriers and a towing incident suggest policies need clarification and office staffing may not match demand.

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Last updated 2026-07-21