New management has drawn praise for friendliness and event programming, and recent residents commend clean units and fast application processing through staff like Jermarri. However, long-term tenants report systemic issues: office phones routinely unanswered, the pool closed for months or years, roaches and mold reappearing, and common areas like hallways and the fitness room visibly neglected. The gap between move-in experience and year-two reality is stark.
Recent turnover in leadership appears to have improved resident events and office interactions, but maintenance problems persist despite new promises. Reviewers warn that the property looks polished on showings but deteriorates significantly once occupied, suggesting either staffing shortages in upkeep or a cycle of deferred repairs that overwhelms the maintenance team.
Last verified 2026-08-21
As listed on Google.
As published by the business on its own website; not independently verified.
Residents value the safe surroundings and dedicated maintenance crew. The property permits smoking, which matters to those seeking non-smoking buildings.
Palladium Crestway draws residents who value its clean apartments and community amenities, but many struggle with slow maintenance and administrative snags. Staff like Katie Smiley and Ira win consistent praise, yet critical repairs take weeks to months, and office coordination often breaks down when urgent maintenance requests are needed. The complex offers wheelchair-accessible units, a business center, fitness facilities, and pet-friendly options with a modest deposit structure. Residents note thin walls and ongoing noise complaints, plus occasional security concerns around package theft. For those prioritizing appearance and amenities over rapid response to maintenance, it works; for others, the gaps in service urgency have proven dealbreakers.
Five-star reviewers praise staff like Janie and Elise for professional, quick service, and highlight the gym, pool, and gated location. However, persistent complaints centre on roach infestation that management has failed to resolve despite repeated requests, dirty communal areas, and residents saying maintenance issues go unaddressed. Some residents have broken leases or moved out because of pest and cleanliness problems.
Last updated 2026-08-21
